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All reviews bristol restaurant chilli central location five star hotel main sights walking distance breakfast was excellent wonderful hotel junior suite room was large plaza de armas cerro santa lucia early check comfortable rooms location is excellent south america moneda
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Reviewed March 4, 2018 via mobile

This is a central hotel in Santiago, on a main and very busy street so in rooms overlooking the road I suggest you use earplugs at night. The bar and restaurant are well appointed and the food is okay. I found it difficult to find any really good restaurants nearby but the hotel is a reasonable substitute. It is near shopping areas and numerous street markets selling plenty of tourist wares. The best part about the hotel though is the staff, who without exception were all extremely helpful and courteous.

Date of stay: February 2018
Trip type: Traveled solo
Thank lindamaryj2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia_Marketing, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded March 5, 2018

Dear guest:
Thanks for your observations.
We are very happy that your experience with us has been to your liking and we are pleased to know that you have enjoyed all our services.
We appreciate your preference and we wait for you again in your early visit to the city.
Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2018

This Hotel is in central Santiago - its greatest asset is its staff who we found professional, personal and helpful in every respect. The rooms, especially on the higher floors are large and well-appointed. The restaurant has an excellent menu selection and as broad a wine list to compliment the meal. We found that this Hotel prides itself on its presentation and we recommend it to you both as a place to stay and a place to dine

Room tip: Ask for a high floor room
Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank davidcI8078LF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia_Marketing, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded March 5, 2018

Dear Guest
The excellence is always our presentation flag, we are pleased that your experience has been very pleasurable, our team works to make you feel at home. We hope that your next visit to the city will count again with our attention.
Cordial Greetings!

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Reviewed February 26, 2018

Pleasant Staff and a very well appointed Establishment. Room was very clean and well maintained. Food and Service in the Restaurant, was excellent and reasonably priced. Location is Central City but my room was quiet.

Date of stay: February 2018
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank timjenks2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded February 26, 2018

Dear guest:
Thanks for its remarks.
We are very satisfied that its experience with us has been of its taste and we like to know that he has enjoyed all our services. Appreciate your preference and we hope again in your early visit to the city.
Cordial Greetings!

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Reviewed February 25, 2018

It's a good choice and near to everywhere. It was chosen by our travel agency. It was good choice. The breakfast was wonderful. Bear to the fish market which is a real good place to visit. Our chance was good such that weather was good also.

Date of stay: February 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank ibopamuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded February 26, 2018

Dear Ibrahim
Thank you for taking the time to share your experiences with us. We are pleased to hear that our staff made your stay enjoyable. We hope to have you again as a guest in our hotel on your next visit to the city.
Cordial Greetings!

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Reviewed February 25, 2018

Our first stop on our trip to South America was the Hotel Plaza San Francisco in late January 2018. Although we were told that the hotel was established in the late 1980s, in many ways it was more like stepping into an old European establishment. Generous use of dark woods in the lobby was duplicated in our room, a junior suite. Although the ceilings were surprisingly low, the feeling conveyed was "cozy" vs. claustrophobic. The hotel is rated as a 5-star hotel, but I feel that it lacked certain amenities that dropped it to a 4.5. There was a coffee machine, packets of coffee and tea, (no cream), and a couple of bottles of water. However, for the first time in our travels, none of these "desk" beverages were free. Yet, there was free soda in the fridge. The TV did not carry any English-speaking programs other than the magazine-style BBC with very little real international news. We had been told that the TV could be set to some English-language stations, but the technician sent up could not find them. Consequently, after a long day sightseeing, it was disappointing that we could not see any television. Another quirky thing for a hotel of this caliber was the fact that the soap dish and tissue holder in the bathroom were "glued" to the counter. (They were made of very attractive marble.) On the plus side, there were 2 suitcase stands, two very comfortable king-sized beds, adequate hangars, robes (no slippers), a large restaurant (The Bristol) and a lobby bar that served an extensive list of sandwiches and finger foods. The Bristol served good food, but the service was uneven at dinner--excellent one night and painfully slow the next. The location of the hotel was wonderful--near restaurants, government center, subway and buses. The staff was very friendly and willing to assist. Overall, a very good choice--a luxury hotel at an excellent price.

Room tip: Our junior suite on the 8th floor was on the front side, but the street traffic sounds did not penetrate the double layer of window.
Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank MsSCTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded February 26, 2018

Dear Guest:
Completely grateful for your observation, it is essential for us to know the experience of each one of our clients. We are pleased that your stay has been very positive.
We want also, to inform that its worries have been already transmitted to the implied areas (the hotel has SAP option channels, there you can select the language of preference)
We expect that on your return to Santiago can give us another chance, there we will be able to demonstrate the excellence that we are accustomed to granting to our clients. Cordial greetings.

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