The hotel is not in the centre of Santiago but is not far outside and is in a perfectly safe area. It is a modern city hotel so views from upper floors, at least from our room, are of other hotels and offices blocks. Our room was actually overlooked by offices so it meant having the curtains closed whenever we were in the room, especially first thing in the morning or of an evening. The room was pleasant and comfortable enough though; modern and clean with normal amenities, e.g. fridge, tv, safe, writing desk. There are three towers of rooms and I don't know what difference it makes which tower you're in. It's located within minutes of a large shopping mall and other shops and eating places, and a metro station. It is also walking distance from Araucano Park which is a very pleasant place to spend a couple of hours.
We stayed for three nights and had a set meal at a fixed price in the restaurant on the first night. (We were in a group and this had been pre-arranged.) The meal was basic but good but I can't say if it was typical of the restaurant food or not (I would actually hope that the restaurant food was a bit better as it costs a bit more). The other two nights we went to the ground-floor terrace bar that overlooks the street. They offer a fixed price all-you-can-eat buffet with 2 drinks (cocktails, beer etc). The first night was fine - there was a small but varied buffet and the cocktails were good - but the following night the buffet was a bit disappointing: the 'hot' food wasn't hot and there was less choice. It's a lively spot though and, overlooking a busy street, especially at rush-hour, it's a good place to watch the locals going by.
The breakfast buffet was typical of a modern large-chain hotel and was very good with a large choice.
There is an infinity swimming pool on the 12th floor (which is a novelty) and some exercise equipment . Being scared of heights though I wasn't tempted to try it. Reception was very helpful when needed.
Overall I had no complaints about this hotel and would recommend it.