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Reviewed March 22, 2019

Good location but many small problems, no English channels, it seems from other reviews back in Sept 18 this is a short term issue as they change over, many months later still a problem, had to fix the toilet myself as it didn't flush, noisy AC, breakfast average - hot food not so hot in buffet.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank John H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 5, 2019

We stayed at the hotel on 4 occassions over 2 weeks and we can’t speak more highly of the reception and bell staff at this hotel. They were extremely helpful in sorting out a small but important issue created by our booking agent and were always prompt and professional when dealing with our enquiries.
The hotel is in a good location, 1 block from the redline metro which goes to the centre / tallest tower (hard rock cafe & shopping cente), and a couple of blocks the Parque Arauco Mall with shops / restaurants and a food court.
There is a nice pool on the 12th floor.

Room tip: We had rooms in all 3 towers and they were similar but for the view and block C had a shower rather than a bath tube and shower.
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank 77ras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 24, 2019 via mobile

Nice hotel. A little dated and in need of a refurb however rooms were very clean and the beds very comfortable. Breakfast was substantial and enough to keep you going through the day. Staff were attentive and professional. No facilities to make hot drinks in the room however this has been a common theme during our South America trip so far. Rooftop pool is a nice touch if you have the time to relax

Date of stay: February 2019
Trip type: Traveled as a couple
1  Thank susane126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 4, 2019 via mobile

This hotel could it be a good choice, But it’s not. The rooms are not equipped with blackout curtain (blind). It only has a nasty shutter that allows all the sun light come in the barroom. Incredible even the new rooms at the C tower were made with this crap shutter. So, I do not recommend to guest who deserve to sleep well. Also the AC system is very noisy even when u set to slow fan. TOO BAD!!!

Date of stay: February 2019
Trip type: Traveled on business
3  Thank 977j_natasp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 16, 2019

This hotel is very well located near Parque Arauco Mall and the subway. Breakfast was very good and the restaurant was ok. They helped us rent a car to go to the beach. The check out process took a long time.

Date of stay: February 2018
Trip type: Traveled with family
Thank Jackie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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