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Capri by Fraser Changi City
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Reviews (1,451)
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All reviewsexpo mrt stationshopping mallbusiness parkclose to the airportsmall kitchenettestudio premier roommalin goetzmini kitchenwalk in wardrobemicrowave ovensauna and steam roomlaundry roomgreat staycationbusiness tripfree shuttlerain showershuttle service
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8 - 13 of 1,451 reviews
Reviewed 3 weeks ago

Capri Fraser Changi City if not one of the greatest is the greatest hotel in Singapore!! We arrived at the hotel lobby tired from a delayed flight, and was greeted warmly by the check in staff!! I lost his name but he was this Filipino guy, he was caring and exceptional in welcoming guests! Now we always booked at Capri because of their impeccable customer service.And I am remembering what a great time we had!! I am definitely staying at Capri by Fraser when in Singapore.

Stayed: August 2017
Thank gabayali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tang S, General Manager at Capri by Fraser Changi City, responded to this reviewResponded 3 weeks ago

Dear gabayali,

Thank you for choosing to stay with us and your recommendation of the hotel.

It is with great delight to know of your wonderful stay experience and we have exceeded your expectations. We love to welcome you back again.

Sincerely
Steven Tang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

It was an awesome experience with Capri by Fraser! My family and I truly enjoyed the experience! The room was spacious and the room service was efficient! Thanks, and we look forward to coming back again!

Stayed: March 2018, traveled with family
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tang S, General Manager at Capri by Fraser Changi City, responded to this reviewResponded 3 weeks ago

Dear Tony G,

Thank you for choosing to stay with us and your recommendation of the hotel.

It is with great delight to know of your wonderful stay experience and we have exceeded your expectations. We love to welcome you back again.

Sincerely
Steven Tang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We were only here for 1 night having arrived late at night from Melbourne and having to catch a morning ferry to Bintan the following day. We chose this hotel for it's proximity to Changi and the Tanah Merah Ferry Terminal.

Overall this is a good hotel with all the comforts and services one would expect from a 4-5 star establishment.

Only 1 complaint though. The hot water was not in working order the night we checked in. We notified reception hoping it would be rectified by the morning, but it wasn't. When we rung again, they simply said that 'engineering had advised us to just run the water for at least 5 minutes and it will work'. It did work eventually, although it seems like a huge waste of water and poor environmental policy.

  • Stayed: March 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank theboutiquetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tang S, General Manager at Capri by Fraser Changi City, responded to this reviewResponded 3 weeks ago

Dear theboutiquetraveller,

Thank you for choosing to stay with us and your feedback of the hotel.

We appreciate your time in sharing with us your review and I am happy that you are generally happy with the hotel services. In regards to the hot water issue, we regret for the negative experience and I have personally spoken to my engineering team in regards to this matter and we will definitely work out a more environmentally friendly way to overcome the problem.

Sustainability are very important to us and we have been constantly encouraging our guest and staff to support our green efforts such as drinking from our filtered water tap instead of bottled water as well as opting not to change your towels daily. We sincerely apologies for any service lapses and technical fault which you had experienced.


We appreciate your comments and we hope you will give us the opportunity to extend our personalised service to you again.


Sincerely,
Steven Tang
General Manager

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Reviewed 4 weeks ago via mobile

Upon C/I,Ms Esther gave us a complimentary upgraded to Premier room and a foc lco due to is our first time staycation here and celebrating our anniversary. Entering the room,We were marvelled by the beautiful room. Her service is awesome and welcoming us with a polite manner,Whenever she saw us,She will greet and smile to us. Thank you,Ms Esther for giving us a awesome staycation and great experience.

Stayed: March 2018, traveled as a couple
Thank Eileen KT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tang S, General Manager at Capri by Fraser Changi City, responded to this reviewResponded 4 weeks ago

Dear Eileen,

Thank you for choosing Capri by Fraser, Changi City, and for taking the time to write a review!

I am glad that our staff is polite and left you a good impression. I will definitely share this compliment with her and the front office team.

Our hotel aims to provide a positive stay experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Steven Tang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We got an extra night in Singapore when our flight got overbooked the airline rang Capri and we had a great Stay! The room itself was amazing, so spacious, a room you could stay for a long time easily with the kitchenette and sofa! The bathroom was huge and the shower soaps smelled amazing! The bed was very comfortable! The staff were good! We had a great lunch and dinner, the restaurant staff were very nice and friendly! I liked the location with a shopping center minutes walk and a train line if you wanted to take that travel option! Very impressed and would recommend!

Stayed: January 2018, traveled as a couple
Thank LisaMarie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tang S, General Manager at Capri by Fraser Changi City, responded to this reviewResponded 4 weeks ago

Dear LisaMarie87,

Thank you for choosing Capri by Fraser, Changi City, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us and the facilities and amenities.

Our hotel aims to provide a positive stay experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Steven Tang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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