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Reviewed 5 weeks ago

Had a very pleasant stay previously and decided to bring my family here for a staycation. The stay was as pleasant as the first time! Everything was handled well by Cindy and her team. Knowing it was a day off for my parents and they reached the hotel early, Cindy arranged early check in for them so they could rest and relax in the room.

My family and I truly enjoyed our stay and we look forward to returning back again! Thanks Cindy and team! :)

Date of stay: April 2021
Trip type: Traveled with family
Thank AprilT778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview, responded to this reviewResponded 4 weeks ago

Hi AprilT778,
Thank you so much for the 5 of 5 perfect bubble review!
We are so happy to know that you and your family enjoyed the stay.
Thank you for the kind words towards Cindy and the team as well.
We sure look forward to welcoming you and your family back to our Hotel real soon!
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

On a recent staycation and using the package deal which includes the $88 F & B credits, we partook our meals at the Eatery.

The Eatery provides a Mookata deal of $48 nett price for a 2-pax platter and they also have an ala-carte Mookata buffet. Upon checking the price for the ala-carte Mookata deal, we were told it was $55 for 2 pax. We thought it was a very good deal but maybe a tad unbelievable, given the price. So, we checked again with another wait staff and he wrote it down on a piece of paper which alluded to $55 for 2 pax.

We still could not believe such a great deal and thinking that there could be some miscommunication along the way, we checked (FOR THE 3rd TIME) with another staff who promptly told us that it was actually $55 for ONE pax.

How could it have gone so wrong, when the price for the ala-carte Mookata was queried 3 times! Could not Eatery have printed it out to save all the hassles?

The next morning, we went to the Eatery for our breakfast and requested a window seat. It was turned down by the wait staff, saying it was "Reserved". However, within 5 minutes later, we saw them promptly seated the other 2 guests on the window seat. We checked and found that the guests did not make any reservations, but had chosen to sit closer to their other friends to respect the 8 pax social distancing requirement. The 2 guests did not reserve the window seat. But still, since it was "Reserved", shouldn't the wait staff respect that? Then why bother placing the "Reserved" sign?

The wait staff then challenged us to "complain" to the Manager, saying "I don't want to argue with you". Should those words even be uttered by service staff in the first place?

It was a horrendous dining experience as we felt discriminated against and victimized by the establishment.

Date of stay: April 2021
    • Location
    • Cleanliness
    • Service
Thank Mei13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview, responded to this reviewResponded 4 weeks ago

Hi Mei13,
Thank you for reaching out to share with us your recent experience with us at Four Points Eatery.
Your feedback has brought to our attention. We I truly understand your frustration for the unpleasant dining experience you went through. This is certainly not an excuse for us to miss out any part of the detail to ensure the high standards of quality and service we always deliver.
Please rest assured your valued feedback is important for us, and it have been escalated up to the F&B Director for further improvement on the staffs communication.
We very much regret that the unpleasant encounter has affected your breakfast and overall stay experience which could have been a comfortable and great one.
We hope that you will afford us the opportunity to serve you again in the near future.
Thank you.

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Reviewed 10 April 2021

We had a staycation over the weekend to get away working from home. Surprisingly room was cosy and clean. A very hearty breakfast and the portion was generous (believe me, wasn't expecting from a 4 star hotel on such a portion). One particular staff caught our attention, his name is Sha, a very patient and smiley guy despite the busy crowd during breakfast. We tried the Souffle pancake before check out too, a little pricey but definitely worth the try. Will recommend to my parents and friends. ☺️

Date of stay: April 2021
Trip type: Traveled as a couple
Thank joyzelaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview, responded to this reviewResponded 4 weeks ago

Hi Joyzelaire,
Thank you for the 5 of 5 perfect bubble review!
Thank you for recommending the Hotel as well.
We are happy to know that you have enjoyed your stay, as much as we have enjoyed serving you.
Thank you for your kind words towards Sha as well.
we hope that your next stay is just round the corner, and we look forward most to welcoming you back to the Hotel soon.
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2021 via mobile

Excellent food, loved the mookata which was very value for money and service was great despite the crowd.
Room was cozy and clean as well.. I thoroughly enjoyed my stay here.

Would come again for another staycation and for the food too .

Date of stay: April 2021
Trip type: Traveled as a couple
Thank AldrichTJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview, responded to this reviewResponded 4 weeks ago

Hi AldrichTJS,
Thank you for the 5 star review!
We have no regrets serving you as well!
We are happy to know that you have enjoyed your stay, as much as we have enjoyed serving you.
Hope that your next stay is just the corner, and we look forward most to welcoming you back to the Hotel soon.
Thank you!

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Reviewed 10 April 2021 via mobile

Stayed for 2D1N and the experience was wonderful!

Check in process was quick and hassle-free, staffs were polite, friendly and helpful, room was clean and cosy, food (mookata) was affordable and tasty!

10/10 would recommend to stay at Four Points by Sheraton

Date of stay: April 2021
Trip type: Traveled as a couple
Thank monghanyeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four Points Singapore Singapore, Other at Four Points by Sheraton Singapore, Riverview, responded to this reviewResponded 4 weeks ago

Hi monghanyeoh,
Thank you for the perfect 5 bubble review and high recommendation of our Hotel!
We really appreciate your positive feedback, and are so glad to know that you have enjoyed your stay with us.
Do come back and visit us soon again, and we sure look forward to welcoming you back to the Hotel soon.
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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