I've stayed at the Four Points 4 or 5 times in the last few months. The rooms are ample, comfortable. The breakfast is great. But what stands out, and what makes this perhaps my favorite hotel in Singapore, is the staff. This place is busy - and yet, the staff is always friendly and helpful. In particular, there's a nice young lady at the front desk named Marchella, and another named Santosh. I found them to be very helpful and accommodating. Even when they were very busy, they always had patience and a great attitude. There are also two managers who i found simply went beyond expectations - Eng Yew and Wai Hong. Also, the lounge on the ground floor i found to be very comfortable, and the happy hour snacks were quite nice (free if you are an SPG platinum member).