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Reviewed 4 weeks ago

Staff goes above and beyond. They made my trip amazing. Jane,Joseph,Roy,Josblyn,and Harris from the club lounge made my trip fantastic. Zain from the edge went out of his way for me. Thank you is not enough

Room tip: Get a room with a balcony totally worth it
Date of stay: November 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Roving67175424543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 4 weeks ago

Dear Roving67175424543,

Thank you for sharing this review with us on TripAdvisor. As we strive to create memorable hotel experiences for our guests, we are glad that our associates played a significant role in enhancing your stay and your kind words will definitely motivate the team to keep up our high standards.

We appreciate your time in sharing this review and hope to welcome you back again soon.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Wonderful hotel in a great location. Great staff, especially Shawal, who is presently working at the entrance of the hotel. We found him to be incredibly helpful and well informed, giving us directions that were easy to follow and providing us with an umbrella and water for our day out. We would definitely recommend this hotel.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank angelarybarczuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 4 weeks ago

Dear angelarybarczuk,

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the comfort of our transformed rooms and found our location to be convenient for your travels.

We are delighted to know that our associates enhanced your stay through their professional and attentive service.

We hope to welcome you back for another wonderful experience with us soon.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My wife and I stayed here whilst in Singapore for 3 days, and found it to be fantastic. The facilities are clean, and very well looked after. No expense has been spared to make this hotel look beautiful.

No request was too hard for the staff, they went above and beyond. Would highly recommend, and would definitely stay here again.

Date of stay: October 2018
Thank MarcelPudmenzky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 4 weeks ago

Dear MarcelPudmenzky,

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We strive to create memorable hotel experiences and we are happy to hear that our associates enhanced your stay through their professional and attentive service.

We certainly look forward to welcoming you back for another wonderful experience.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This was our first visit to Singapore and we loved the city and the hotel. The Pan Pacific is centrally located with the main attractions in easy walking distance. The hotel itself is modern with a very friendly atmosphere. We had a club room which was very well appointed. The club lounge was great with some stunning views over the city and with breakfast, afternoon tea and free drinks and snacks from 6-8pm every evening well worth the extra. I would highly recommend this hotel. Excellent customer focussed staff in all areas a credit to the organisation, special mention to those in the club who addressed you by name and quickly learned your drink preferences. Views from the club lounge attached.

Date of stay: November 2018
Trip type: Traveled as a couple
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 4 weeks ago

Dear Ian D,

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the comfort of our transformed rooms and found our location to be convenient for your travels.

We are happy to hear that you enjoyed the Pacific Club experience, located on level 38 of the hotel, Pacific Club presents guests with 360 degree views of the Singapore skyline and privileges including Champagne breakfast, afternoon tea, and evening cocktails and canapés. Thank you for sharing your wonderful photos with us.

We look forward to welcome you back for another wonderful experience with us soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed here for a two night stopover prior to a cruise on the 2 and 3 of November. The location of the hotel is brilliant within walking distance of Raffles, Marina Bay, Metro, shopping: etc. Hotel facilities are good and rooms are very comfortable. What really stood out for me was the excellent customer service. Due to our late flight out after our cruise, we were concerned about what to do with our luggage. Even though we had checked out the previous Monday, the hotel were more than happy for us to return to the hotel to store our luggage at no extra charge. Thank you Pan Pacific.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 4 weeks ago

Dear Jackie B,

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and found our location to be convenient for your travels. We strive to create memorable hotel experiences and we are happy to hear that our associates enhanced your stay through their professional and attentive service.

We look forward to welcome you back for another wonderful experience with us soon.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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