Have updated my review as a good measure of a company is its ability to correct its issues. The chef , ( Chef James) has provided a good menu and coped with the challenges faced in a covid lock down, he has dealt with personally and provided great feedback to accommodate all dietary requirements and I believe is the ONE person in the hotel who has gone above and beyond. The rooms are a good size with decent facility's however the rooms are in desperate need of a proper clean, housekeeping has let the team down. Both rooms I've been in are dusty and dirty, food remnants from the previous occupants and human hair and other deposits, the basics such as wiping cup marks from surfaces and cleaning air-conditioning outlet filters are all lacking. The first room I was assigned had a serious electric fault which I felt was unsafe and took reception half a day to manage to move me to a safe room, not ideal when you've just stepped off a long haul flight combined with the fact the room clearly had not been cleaned, there was writing on the dirt. There is no excuse for this!! I asked reception and the manager to rectify these issues or at least attend to some of the problems as I believe everyone has a chance, the first day of arrival took over half a day for someone to address the...Have updated my review as a good measure of a company is its ability to correct its issues. The chef , ( Chef James) has provided a good menu and coped with the challenges faced in a covid lock down, he has dealt with personally and provided great feedback to accommodate all dietary requirements and I believe is the ONE person in the hotel who has gone above and beyond.

The rooms are a good size with decent facility's however the rooms are in desperate need of a proper clean, housekeeping has let the team down. Both rooms I've been in are dusty and dirty, food remnants from the previous occupants and human hair and other deposits, the basics such as wiping cup marks from surfaces and cleaning air-conditioning outlet filters are all lacking.

The first room I was assigned had a serious electric fault which I felt was unsafe and took reception half a day to manage to move me to a safe room, not ideal when you've just stepped off a long haul flight combined with the fact the room clearly had not been cleaned, there was writing on the dirt. There is no excuse for this!!

I asked reception and the manager to rectify these issues or at least attend to some of the problems as I believe everyone has a chance, the first day of arrival took over half a day for someone to address the dangerously buzzing and sparking lamp and unclean room, prior to them assigning a new room which was still dirty.

It's such a shame, the rooms require a good clean and all facilities checked for working and safety. The rooms are a adequate size as well as facilities, just let down by the upkeep of the place. It has the potential to achieve a much higher rating just deep clean the rooms.More