1) After check in, the TV was fine. After went out and came back, TV not working and need to call service counter and ask technician to came over and fix it.
2) Bathroom : Brown water flowing out from the tap.
(i) We call service counter, they said they will ask someone up and check.
(ii) So we wait in the room but no one came and phone rang. So i pick up and they said will arrange another room for us which is lower level as this issue was only encounter on high floor which not only us affected. So i ask her back, does that mean lower level confirm wont have this issue and she reply yes and ask us to give them 10 min and will return us a call because they need to check any available room.
(iii) We waited for 10min and no call return and wondering why they check 1 available room need to take so long as we thought is just checking by using computer system and they will know which room is available ? If there are no available room , why is there no call back with updates ? So we call back again and they said that they still checking. I got no idea why but maybe they really changing the room for the entire floor.
(iv) After waiting for almost 1 hour, finally we able to change our room. So while walking to another room, i ask the bellman is it just only us ? And he reply yes. So... the service counter told me that our level got this issue but why is it just only us changing the room? Does that mean the rest of the guests are using dirty water to bath/drink without notice the water are dirty? Eeww...
(v) So when we enter the new room, we check the water again and.... the result was expected. Is the SAME ! Dont know is it because we unlucky or what. Refer back to 2(iv), the counter told me that only HIGH LEVEL but why change to lower level still the same? And why they never check first before we change to another room?
(vi) So we wait again !!! And the bellman said that they will shift us to another tower. So after shifting to another tower and room, finally the water is clean and all this issue happened during midnight, we request to extend the check out timing and ask the bellman to let the counter know.
3) After shifting to the new room i thought the tv they will activate for us after we confirm that the room are okay but we waited 10min and tv not activated so we call service counter again and activate it.
4) Next day morning, we go for breakfast at chatterbox and my friend was wearing their bedroom slipper and they told us that bedroom slipper is not allowed in the restaurant so we went up to our room to change the footwear and THE KEYCARD NOT ACTIVATED
5) So we go to service counter and check on the key card and the staff told us that the check out timing is 11am. We was like why is 11am as last night you'll promise to give us late check out.
6) So the staff update the check out timing accordingly and she went up together with us and to confirm the card is working.
7) After settle the card, we go for our breakfast. One breakfast serving need to wait 45min !? What if check out timing is 11am and we go breakfast at 10am, is there enough time for us to pack and go ?
8) After the check out, we ask the staff at the counter what exactly happen and why the water are in this color and she said is because that tower room been empty for a month which cause this issue. So we check with her if this issue is solved and she reply yes.
9) After that i sent a feedback online and it stated that they will reply within 24hrs but seems like i waited for more than 24 hours. Although i did get a reply from them and did apologies but i feel that they are just entertaining me because there's no follow up from themafter. Is this how they manage the guest feedback?
In tripadvisor review i saw that one of the review also mention that the water is yellowish during Aug 2020.
Does that mean this issue from August 2020 till Feb 2021, they did not resolved this issue at all ? Isn't Singapore a clean and green country ? With this type of water quality, how does it display the image of singapore water ?
What a memorable stay for my friends & I. We just cant imagine that what if some of the guest did not notice the water condition and bath or rinse their mouth with the dirty water. Eew....
In their email reply they did mentioned that as a gesture of goodwill, they will extend a special rate for us if we could give them another chance to serve us but will you ever spend money on this hotel again with this type of water condition?
And i was wondering if the management realise the building name become" v ANDARIN ORCHARD "?
From FEB till MAR, this does not seems to be fixed. How does this look like a 5 star hotel?
