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All reviews star vista buona vista mrt washing machine holland village national university of singapore one bedroom suite mrt station star mall small kitchen superior room circle line free smartphone business trip beautiful pool international calls handy phone comfortable hotel
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Reviewed 2 March 2018

I was in this hotel for a business trip to Singapore for a week. It was fine as a business hotel, with one major let-down;

Firstly the good things;

The room was fine - if rather small. I had a 'superior' room, but I think that really means 'standard' as they have nothing less. It was a nice room, very clean, tidy, well-appointed. There is a small ironing board and a good quality iron - a nice point, and a tea/coffee tray/kettle which could have done with a little more coffee on it. The bathroom (shower only) was nice and there was a good selection of toiletries. There was air-con which was efficient if rather noisy overnight. Overall I was happy with the room, although for a week stay I'd rather like a bit more space in both bedroom and bathroom - I guess this is Singapore so space is at a premium everywhere.

The service was great. The reception, cleaning, concierge staff could not have been more welcoming. There were no problems in my stay but I feel confident that if there were, they would have been sorted out efficiently.

The swimming pool is nice - a small oasis surrounded by palm trees. Pleasant.

The gym is small but reasonably well equipped, with 3 treadmills, 2 bikes, a couple of weight machines, a couple of benches, weight machines, and a rack of dumb-bells. All the kit was good quality and new. There are towels available at both pool and gym, although I did see them run out on occasion.

Wifi is easy to connect to, fast, and appeared to be a strong signal everywhere.

Now the bit that lets it down;

The restaurant for both evening meal and breakfast is good enough, but way too small. The hotel is pretty big (24 floors) and so at breakfast, it was heaving with people. The buffet selection was good, but there were so many people that as soon as something was put out, it would be decimated. The buffet was split into two areas too, so that people were queuing and squeezing past each other everywhere - uncomfortable for people on the nearby tables. Actually it was a lot more pleasant to sit outside (and why not in the tropics) but you still had to contend with the crush.

The fresh egg / omelette bar outside was excellent, and probably unknown for the people who stayed inside, so it was a bit quieter than everywhere else.

There were two very-slow coffee machines, again leading to a massive queue. These individual-grindy-percolatey machines do nice coffee but it's sooo slow. Why can hotels not just put out a big urn or filter pot, so for those of us who don't want to wait 30 minutes for an espresso, can just slosh out a mug instantly. Queue problem solved!

The restaurant for the evening was ok, but they made heavy weather of splitting a bill between individuals, and we all left with the certainty that they'd managed to charge the same items to about 3 different rooms.

Finally another good thing - the location is pretty good for the MRT, and the area has loads of restaurants in short walkies.

Would I stay here again? Probably not - purely because of the squeeze for breakfast. A pity really because the staff were great, as were lots of other points, but there is a lot of strong competition in Singapore for hotels, so I'd choose to try another one.

Final point - the lobby could really do with a few 'normal' chairs, for when waiting for colleagues, rather than the arty 'shapes' that they do have. They look nice, but you just can't sit on them properly.

Why not give me a 'helpful vote?

Room Tip: there are 24 floors. The lifts are very efficient. High up gives the better view (!)
  • Stayed: March 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excursion701456, Director-Operations at Park Avenue Rochester Hotel, responded to this reviewResponded 3 weeks ago

Dear Paul M,

Thank you for taking time to give us your feedback and we are glad that you had enjoyed our friendly service, hotel facilities and our
location. I will personally look into the matters you’ve raised to improve in the areas mentioned. We hope to be of service to you again
at your next visit to Singapore.

Thank you/with best regards

Karen SAW (Ms)
Director-Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2018

The hotel is very close to beuona vista metro station that can transport you easily any where you wan to go in Singapore. the are has many restaurants and food courts. Hotel offers professional hospitality, has a beautiful terras and small nice pool as well. very nice breakfast too.

Stayed: January 2018
1  Thank Heba M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 February 2018

Nice hotel very near metro stop called Buona Vista on the East-West line. Staff was very helpful and friendly. They help out with everything and very prompt with their service.
They charge 30 sgd for breakfast. The room was not spacious.

  • Stayed: February 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ipsita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 February 2018 via mobile

Stayed for 1 night in a Suite room. A very nice and clean room. Will definitely book a room again in future. Special thanks to one of their manager, Raizal, for making sure we had a pleasant stay here.

Stayed: February 2018, traveled with friends
Thank 0shane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 February 2018

Well furnished and comfortable hotel close to NUS and the Buona Vista MRT station. There is a mall across the road with a good range of restaurants to eat.
Free WiFi provided.
Staff are helpful.

One small problem: they've messed up my bedding arrangements for 3 stays now. Of course, they're always helpful in rectifying it. Just a little irritating though.

  • Stayed: February 2018, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank radioactive_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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