Check in was fast & efficient. Swimming pool max is 5 guest at one time, 1st come basis. Close at 9pm
We got our 1st room to a horrible view, facing the wall of the next building. Pls avoid room #601 if they were to assign for you. Called frontdesk for a room change as we stayed for our special day, wedding anniversary. Frontdesk were reluctant to do a room change & was told hotel rooms are fully booked on that day. Nevertheless we end up getting a room change to a definitely way way better one with a good view at room #1002.
Both rooms are big, clean, spacious, incl kitchenette, bathtub in the room. But our #601 room tv was so pathetic, really really small & blur channels. Room #1002 came with a good view of the CBD area. Best eateries around Ascott would be the Lau Pa Sat at night.
On my 2nd day, we received call twice from the Frontdesk calling the wrong room in the morning at 9am while we are asleep asking if we did order Starbucks & we did NOT. Team, pls get the name of your guest & room number right before you even call the room in the morning. Overall it was a pleasant stay but service wise, maybe not.
- 011 65 6338 7600
- Email hotel
- Free Wifi
- Room service