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Reviewed January 28, 2018 via mobile

Took a shower, had hot water running several minutes before it got up to 7th floor! Also noticed water smelled! Need purification system I think!
Turned on TV, Over half the channels were unavailable! Then delete them from the menu!
Also why do you have check in clerk then other counter a cashier??? Unnecessary!! Staff was friendly, and basics were good! Please clean up the water system!!!

Date of stay: January 2018
Trip type: Traveled as a couple
2  Thank starman48
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this reviewResponded January 30, 2018

Dear starman48,

Greetings from Sarrosa Hotel Cebu!

Thank you for your time to write a review.

Please be informed that our water heaters are individually installed per room. Because of this kind of set up there is a little delayed of at least 5 seconds for the hot water which is still within the range as required by the Department of Tourism standard.

As to the smell of the water, kindly be informed further that the Government Agency monitoring the source of our water has their quarterly testing and the last test was conducted last December 2017. We are proud to announce that we have passed all the water testings. Aside from this, our water tanks are being cleaned regularly every after 6 months.

About the TV channels, we have a lot of international channels. Sometimes our provider has their system's check up by having an automatic reset per digibox. Should we received a call from your end during your stay about the channel, our maintenance will just simply unplug and plug the power cord of the digibox to normalize the operation.

About our internal control wherein our Front Office Associate is separate from our Front Office Cashier. Our main objective is the safety and security of the money of our guest. Previously, we had conducted a time and motion study and it was revealed that having a separate Cashier is faster than only one Front Office Associate attending to the guest.

On the other hand, we would like to thank you on your positive note about the friendliness and being hospitable of our Associates.

Thank you once again, for taking time to post a review in TripAdvisor. We look forward to see you again in Sarrosa Hotel.

Thank you very much.

Resident Manager

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Reviewed January 26, 2018 via mobile

Whenever in cebu on business trip I always stay in this hotel..been doing this since 2002...very warm hotel staff..close to big malls (ayala and SM)..they have added rooms in the new wing to accommodate growing hotel guests...

Date of stay: January 2018
Trip type: Traveled on business
Thank Pathfinder191874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this reviewResponded January 28, 2018

Dear Valued Guest,

Greetings from Sarrosa Hotel Cebu!

Thank you for writing a review.

I am happy to hear that you have been using Sarrosa Hotel since 2002. We appreciate it very much also your positive observation on our Associate's good quality service and being hospitable.

On behalf of the whole Sarrosa team, thank you very much and we will be glad to serve you again in your next visit to Sarrosa Hotel Cebu!

Because you deserve more....



Resident Manager

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Reviewed January 23, 2018 via mobile

I was given a corner room with terrible set-up and amenities. Curtains have visible dust, no power outlets, except the extension wire, minibar on the floor, no lightings, I was next to the smoking area by the balcony, etc...
Check in & check out process were like back in 1950’s style. You need to proceed to the reception and you will be directed to the cashier to pay. Like what??? They need to enhance the experience of their guests otherwise they will be too behind of trends.

Date of stay: January 2018
Trip type: Traveled solo
Thank lucky01_forever
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarrosa, other at Sarrosa International Hotel and Residential Suites, responded to this reviewResponded January 25, 2018

Dear Lucky01_Forever,

Greetings from Sarrosa Hotel Cebu!

Thank you for writing a review.

On behalf of the whole team, I would like to apologize for the inconveniences that had happened during your stay.

Kindly be informed that the room you were describing is Standard Room located at our South Wing. Our standard rooms or we call it small/single rooms are all located in the corner from 2nd to 4th floor. The said room has no mini bar. Though we have our mini refrigerator for guest's use beside the single bed. Apologies if you were not informed that the power outlet is located near the TV. Our rooms are equipped with proper lights and power same with other hotels in the City.

About our internal control wherein our Front Office Associate is separate from our Front Office Cashier. Our main objective is the safety and security of the money of our guests. Previously, we had conducted a time and motion study and it was revealed that having a separate Cashier is faster than only one Front Office Associate attending to the guest.

I would like to take this opportunity also to introduce to you our rooms in the North Wing, our rooms here are new, bigger and more updated than the room you stayed before. I wish that what happened in your first stay will not hinder you to stay again in the future and experience our North Wing rooms.

Thank you once again, for taking time to post a review in TripAdvisor. We look forward to see you again in Sarrosa Hotel.

Because you deserve more....


Resident Manager


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Reviewed January 17, 2018 via mobile

Booked 2 rooms here with my boyfriend's family. Check in and check out process a bit slow given that we checked in around 2am and we checked out at 11pm. The room however is good given the price we got. We did not book the room with breakfast, but when we avail it directly there, it's not pricey, so it's still okay. Taxis are also accessible, so no worries if you don't have airport shuttle.

Date of stay: June 2017
Trip type: Traveled with family
Thank royalpain_1990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarrosa, Resident Manager at Sarrosa International Hotel and Residential Suites, responded to this reviewResponded January 22, 2018

Dear Valued Guest,

Greetings from Sarrosa Hotel Cebu!

Thank you for writing us a review.

Your positive review will give us another inspiration to excel as 1 team and extend an extra mile.

Regarding the check-in process, we have conducted an investigation and we have found out that the process of verification was quite slow. About the food, thank you for sharing your good experience. We will strive to maintain
the quality of the food we are serving.

Hope to see you again in Sarrosa Hotel in your future trip to Cebu.

Because you deserve more...

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Reviewed December 15, 2017

Nice hotel, on the water, not much of a beach more like a mud flat at low tide. Room was OK, had to hold my breath walking down the hall to get there as it smelled like rotting fruit. Little restaurant was OK, nothing special. Very nice people, kind of a long way from anywhere.

Date of stay: November 2017
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank MarkR442
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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