We had a good stay here. The place is clean. They have friendly and accommodating staff. Quiet place. I will recommend this place to my friends. Near the Bulabog beach and about a 15-minute walk to the Stations. They are sari-sari stores and, laundry area near the place.
Overall a small Filipino style hotel. The hotel staff is clean, helpful and always ready to help. But for some reason it has its own rules, namely, the rooms are very small, there is no free water, check-out is at 11. It so happened that I had to communicate with the owner of the hotel, I turned to him with a small request, and I was shocked, he is very aggressive and inadequate.
I really regretted that I booked and paid for this hotel in advance for 20 days. Don't repeat my mistake. 1-3 days maximum. There are better options for this money. And God forbid you from communicating with the owner.
Booking here is a wise choice we didn’t knew we needed. We’re not stuck with the crowd in station 1-3, we were able to visit the other popular restau and beach that was less crowded. staffs were great, never had a problem with them. room is clean as well. i would just say that the pillow doesn’t have air enough to be comfortable than usual, but all in all our stay here was great.
Agoda Website were deceiving, their offering ammenities that is not available at the hotel ,ammenities were disappointing and not worth choosing its better for you to look for other place COOLSTAY INN is horrendous! Please do not pick these place!!!
Good day,
When reading your text, I feel the need to rectify your comments so readers will get the real picture on what happened.
How can you describe our place as being “horrendous”, if you didn't actually stay at our place??
We don't know what your real intention is because there is no "real tourist" that will book 3 hotels for the same date of stay, only to write a bad review. This seems to us that you are not a legit tourist.
Upon checking in you informed us that on the website of Agoda it says that the room comes with a refrigerator. To us that was strange because that room type doesn’t come with a fridge. When checking, we found out that in our settings we don’t offer the refrigerator, but strangely it was being offered on the Agoda platform.
We explain this to you and showed that on the Agoda site its being broadcast wrongly, because our setting didn’t include a fridge. You replied that you understood.
We also emailed Agoda to look into this and correct it, so our listing is showing the right information.
To resolve this matter quickly we said it would be no problem to place a fridge in your room for your entire stay.
Then straight after, you informed us that you have 3 bookings for 3 different hotels, for the same night. Which to me is strange because I think you can only stay at one place at the time. But our guests are free to book however they want.
You then asked to get out of the booking or at least we will give a 50% discount. We didn’t agree with this, because we don’t give this kind of discounts, and guest should realize that if you make 3 different bookings at the same night, you can’t expect the other hotels to compensate for making too many bookings.
You left and stayed at one of the other hotels, and never used the room.
Now a few days have passed, and I read this review you just wrote. I find it sad that people use this platform to make false claims all out of disappointment because we didn’t agree to refund you or give you 50% discount.
Maybe next time don’t book at 3 different places at the same night? To avoid again disappointment and wasting your money.
And then the one claim you made that "our listing is deceiving on Agoda"; we showed you our settings in Agoda Extranet, where we clearly did NOT include the refrigerator into the room’s amenities. This is a mistake by Agoda, and we already informed them to rectify it for our future guest.
But anyway, this problem was also already resolved on the spot, by offering to place a refrigerator in your room. You declined our offer and then after you decided to stay at one of the other 2 hotels you booked, and that is you good right to do so, but now for you to use this platform to try to damage our business’s good reputation and name, out of spite because we didn’t agree to refund or compensate with 50% discount, yeah that reflects more about you then about our business.
You never stayed one night in our place and you describe your stay with us as being “horrendous”. That’s a bit odd, but again we already understand this review is not based on the actual truth and you now try to get even for whatever reason you may have.
We prefer honest reviews placed by guests that actually have stayed at our place.
All I can do is reply with the actual facts that really occurred, so other Trip advisor-users have a more accurate idea of what really happened with your booking. Because what you are claiming is completely false and untrue.
We hope you had a great stay at the other hotels you booked! And maybe next time, just book one room per night at only 1 place only? Just a tip.
PS. This review has been reported to Trip advisor for removal (Reason: Guest never stayed a night at our business)
All the best & Have a nice Day!
Cool Stay Inn
The hosts are friendly and accommodating, the package is affordable and budget friendly, the walk to the beach front is only around five minutes while walk to the food and establishments is around eight minutes,we enjoyed the small kitchenette in the room,the wifi internet is strong and no lagging, there was also a small balcony where u can hang around at night or morning , the Free breakfast is good and they deliver it to you in your room, there is also a small kitchen and dining if you wanted to cook meals by yourself at the ground floor ,the aircon just needs some improving.
