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Reviewed 19 April 2019 via mobile

Love this hotel...very friendly staffs and perfect place all what we needs..likes..ketchen can used and near by mall and beach and bars and just next door there is a affordable and relaxed restaurants...we would liked to stay this hotel again by november...thanks for the lovely places....I LOVE IT HERE!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank FellowTraveler378255
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
basfriendly, Owner at Cool Stay Inn, responded to this reviewResponded 23 April 2019

Thank you so much for your kind words!
Great to hear you enjoyed your stay in our hotel.
And off course we look forward to welcome you back again in November.

For now, take care and god bless

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 April 2019 via mobile

Supernice Place to stay. Close to the Center of Boracay Station 2.. Close for Kitesurfbeach Bulabog (2min walk)
And also close to the famouse White Beach (8min walk)
The Hotel is Westen and Modern Style whit Aircon and even got a sharing Kitchen. The Stuff is super friendly and will give you Answers to most Questions you got for Boracay. They even arrange you the trip to the airport etc..
Fair Price for this kind of rooms.
"Cool!! " Stay Inn" is my answer to this Hotel
I'll check in again for sure ones i'm back on boracay

Date of stay: April 2019
Trip type: Traveled as a couple
Thank JPutzi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
basfriendly, Owner at Cool Stay Inn, responded to this reviewResponded 23 April 2019

Thank you sir Putzi for taking the time to review us.
We happy to hear you liked your stay here on the island and with us.
Good luck with the wedding preparations :)

Looking forward to welcome you back in the future.

From all of us at Cool Stay Inn, Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 April 2018 via mobile

We stayed in Cool Stay Inn for five nights, paid €119, stayed in room 32. We paused a 500Php deposit on the room which was returned on checkout.

Once you arrive on the island at ferry terminal, about a 15/20min trike to the hotel (shouldn't cost more than 120Php). The hotel is about a 5min walk from Station 1 White beach, about another few mins walk to D'Mall (shopping/food&drink, etc).

Note that you can't check in until after 2PM. On check in we had a brief wait and were shown to our room (room 32 on second floor). Shared kitchen next door with four has stoves, sink and some plastic cutlery.

On check in, the room itself was clean, towels provided are decent quality, bed linen is a little thin but does the job. Balcony is small and wasn't fit for use other than for storing our runners as the AC unit was leaking on arrival (a cut off water bottle was catching the leaking fluid).
Bathroom is long but narrow. Shower pressure and temperature was decent.
The room has a number of wall sockets, TV provided worked fine, transmission cable had tenancy to come loose sometimes.

We availed off an offer to buy 5 gallons of water for 100Php which is good value.

The Wi-Fi signal in our room wasn't great, outside the room it's a little stronger but fairly slow. My advice would be to pick up a local simcard, Boracay Island has 4G coverage.

However, there are a number of things which we experienced during our stay which would prevent us from returning to CSI ever again.

As noted in other trip advisor reviews about CSI, there is allegedly "daily room cleaning service". However, not once during our five night stay was our room cleaned. On day three I had to ask for fresh towels, and the day after for fresh bed linen. You would think that asking for fresh towels and bed linens on separate occasions would encourage the staff to make note to actually clean the room at least once but sadly this was not the case. The owner has replied to some other reviews which mentioned the same lack of housekeeping calling guests liars - instead of calling guests liar for giving their feedback, perhaps instead they should focus on improving their maid service. I can assure you this was not a lie. The picture I have attached was a bin in our room which was overflowing with five days worth of garbage.

As previously noted above, the AC unit was leaking upon check in, with a sawn off water bottle placed out on the balcony to catch water runoff from the leaking unit.
On the third day of our stay, a second leak started and upon reporting this to reception, their idea of a "fix" was to just give the outside of the AC unit a quick wipe - and then place another sawn off water bottle out on the balcony to catch the additional leak. We had to constantly keep pouring out this fluid throughout the day, which we honestly wouldn't have minded so much if it weren't for the fact that the AC itself isn't the best and struggles to keep the room cool (and is quiet loud). This has been mentioned in a few other reviews also to which management have responded that the unit is only two years old and only requires maintenance. However we asked for said maintenance and it never happened. The attached picture shows the two water bottles and random piles of wiring which were left on the balcony.

The staff themselves aren't the friendliest either, most times when we came to and from the hotel, most staff wouldn't bother to lift their head in greeting (with the exception of the guy on the late shift who always gave us a genuine greeting). One girl in particular really needed to check her attitude when dealing with paying customers.

During our stay, there was also construction works going on the floor above us. Given we booked this hotel very far in advance there was no notification about ongoing construction works however we weren't advice this would be happening on check in, at the very least we should have been given the heads up.

Similarly, on check-in we weren't provided any information whatsoever about the surrounding area, things to deal, good restaurants, etc. Once, when I enquired about where I could get my laundry done, all I got was a hand gesture and a "down the road".

Maybe it's a case that the staff morale is low given the impending closure of Boracay however this honestly shouldn't be an excuse either we payed money to stay here based upon the great reviews however sadly for us by the end of our five nights we feel like the staff made no attempt anymore to engage with us and honestly it became quite uncomfortable to be in the premises. It really did but a damper on our boracay experience and we know this is not representitive of the great Filipino hospitality we know.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank 367liams
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
basfriendly, Owner at Cool Stay Inn, responded to this reviewResponded 23 September 2018

Thank you so much for reaching out to us and giving us a review about your stay in our hotel.
We appreciate you taken the time of giving us your experience of your stay.
I read your review and will go over the points you were not satisfied about.

You mentioned that it is not possible to check in early into the room. This is not correct, early check ins (and also late check outs) all depend on availability. If the room is ready the guest can already check in before the check in time. In your case that wasn’t possible because the previous guest just departed and housekeeping needed to clean the room first.

There was also mention that our common kitchen has plastic cutlery, I checked myself because I find this strange to hear because we provide for the common kitchen (and to all the rooms that have a kitchenette in the room stainless-steel cutlery. I did spot some plastic spoons that were left by previous guest, and yeah these we leave there if guest might need them.

We offer daily housekeeping. We have been doing that since we opened in 2014. You are claiming we never offered cleaning the room. I informed with my staff and they told me, when you asked for towels, if you want your room cleaned, your response was that you would do it yourself. The day after you asked for clean linens, again my staff asked if they can clean the room and you declined it again.

On this note I would like to say again we value all guest reviews/experiences they share with us good and bad. You described that we called guests liars in previous reviews. I’m very disturbed by that statement because it goes against all we believe is important of providing service in this hospitality industry we operate in. Calling guest liars would make us as owners and our business look very bad and unprofessional and we would not want to lower ourselves in doing so. If someone is not happy with the room, or services that we provided, we make it our priority to address the problem.

I read you mentioned the air-conditioner was dripping, I already followed this up with my maintenance staff, and they will make a proper drainage with a tube that will guide the water to the site of the balcony.

The room your were staying in has been finished last February (as are also all the rooms on the third floor). So these rooms are newly finished 2 months ago and all fixture, furniture & equipment have been installed at that time. Your air-conditioner is 2 months old and has been advised and installed by a certified air-condition company. We will off course look into the fact that you say it has to struggle keeping the room cold. All our air-conditioners should work adequate.

Further I read that you were not satisfied with the friendliness of our staff. That really disappoints me to read and I can ensure you that I will personally gather my staff and discuss this with them. We have always received high remarks for the helpfulness and friendliness of our staff. That you experienced them being unfriendly is unacceptable. I would like to apologize in behave of myself, my business partner and the entire crew, for this behavior.

We are happy that you were also pleased with certain things at our place, like the location and cleanliness of the room.

Again thank you so much for the time you took to bring these points to our attention, I assure you that we will look into them, and address any issues we encounter properly, to avoid future guest from having similar experience as you did.

Best Regards

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Reviewed 19 March 2018 via mobile

Great place for a budget cost... cozy bed with clean amenities, me and my hubby is on our honeymoon and this place just delivers... our 3 days and 2 nights stay was comfortable and amazing... friendly staffs and its located 10 minutes walk to station 1 beachfront and D’mall... its near budget mart and mcdonalds as well...

If your looking for a budget friendly place to stay yet still comfortable with clean bathroom, good AC, has a mini kitchen inside the room as well where you can cook up something and with fridge for your food its the place to be..

Cool stay inn will also help you regarding your chosen activities in boracay they have tour guide connections.. and we are glad sir greggy was a wonderful guide... and the activities were so amazing for me ang my hubby..

Thank you cool stay inn and boracay!!!till next time...

Date of stay: March 2018
Trip type: Traveled as a couple
Thank jerlynannf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
basfriendly, Owner at Cool Stay Inn, responded to this reviewResponded 21 March 2018

Dear Miss Jerlyn Ann,

Thank you for taking time to drop us a review! We are happy that you enjoyed your stay with us and on the island of Boracay.

We looking forward to welcome you back on your next visit.

Take care and until next time!

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Reviewed 14 March 2018 via mobile

Really enjoyed my stay here with my daughter. The room is well organized, comfy, and clean. You can cook since there’s a mini kitchen equipped with a fridge, stove, rice cooker, and electric kettle (a plus for me since i can prep coffee anytime). The beds are comfy and roomy enough. Wifi signal is great and and the cable signal is good. The bathroom is a bit small, but functional enough for your bath necessities. Staffs are friendly and assists you with anything you might need. I’ll definitely book here again when i go back to Boracay with my family.

Date of stay: March 2018
Trip type: Traveled with family
1  Thank the moon bro b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
basfriendly, Owner at Cool Stay Inn, responded to this reviewResponded 21 March 2018

Thank you so much.

Great to hear you have enjoyed your stay with us. We try to serve our guests as good as possible and like to attend any of their needs. Reading your review I think we reached that goal.

Hope to see you and your daughter back soon again at our place.

All the best!



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