One of the beautiful places that should not be missed. Map family, friends, couple or whatever you are.
Nice and clean. You cannot deny that you are in a class Hotel for your loveones.
Food are good, many options and all the crew are attentive
Dear cezars177,
I would like to express our appreciation for choosing to stay at The Orient Beach for your Boracay trip.
Thank you very much for the great words and perfect rating! We are delighted to know that we have exceeded your expectations and fulfilled our promise in this sector. We treat all our guests as our family. Every moment with them is a precious bonding.
Please come back and visit us in the future to see and feel our additional difference of Filipino way of hospitality.
Best Regards,
Ajei De Juan
General Manager
We booked the 3 bedroom glamping villa for our trip but was informed fews days before that we will be moved to their other property Villa de Oriente as they double booked on the dates of our stay. We were told of course that it is better and would be enough to fit our family of 9 adults with 2 kids.
On the day of our booking, we were told to go first to The Orient Beach, surprisingly, the tryke driver doesn't know where it is, we even asked around other locals but no one knew where it is. When Ajei showed us the villa, it's as if he knew already we wouldn't accept it. First of all, the long tiny eskinita leading to the "villa" is scary, not safe for tourists, the area itself is tucked away from the main road. Second, it only has 2 rooms enough to fit four persons and Ajei said they will just add 1 bed when there was not enough space anymore. Third, the pool is not even a pool, it's just a tiny tub! We wanted to back out the moment we saw the road, moreso when we saw the so called "villa". Not what we paid for!
We would have been consoled if the service is good but Ajei just left us there hanging and even promised a refund. Completely unacceptable. Just don't book at this hotel as they treat paid guests this way.
Dear christinelerizzef,
Thank you for taking the time to share your recent experience with us. We genuinely regret any inconvenience caused during your stay and want to extend our sincere apologies.
We understand that the change in accommodations and the unexpected situation at Villa de Oriente did not meet your expectations, and for that, we are truly sorry. Our aim is always to provide a comfortable and enjoyable experience for our guests, and we apologize for falling short on this occasion.
We want to assure you that the decision to move your reservation was made with the intention of providing you with a better experience. Regrettably, it appears that the alternative accommodation did not meet the standards we aspire to deliver. We take your feedback seriously and are thoroughly investigating the concerns you raised to prevent similar situations in the future.
In regard to your comments about the communication and service, we deeply regret any lapse and are addressing this internally to ensure that our guests receive the level of service they rightfully expect.
We also want to emphasize that we genuinely believed the alternative accommodations, including Villa de Oriente, would be suitable and comfortable for your group. We are disappointed to learn that this was not the case.
Once again, we apologize for any inconvenience you may have faced, and we appreciate your understanding as we strive to improve and provide better options for our valued guests.
Sincerely,
Ajei De Juan
General Manager
Definitely recommended☺️ there were minor changes yet they are kind enough to make adjustments and we appreciate Arjay and the Orient Beach staff for going above and beyond, thank you for making our stay extra ordinary ❤️
Dear Mkvm2021,
I would like to express our appreciation for choosing to stay at The Orient Beach for your Boracay trip.
Thank you very much for the great words and perfect rating! It is our mission and priority to render great and best service to serve our guests. We treating all our guests as our family. Every moment with them is a precious bonding.
I and the team are so excited to have you here again. We miss you all.
Love and Care,
Ajei De Juan
General Manager
For a good price this place is nice and the service here is amazing. The staff is very friendly and helpful! I recommend this place if you want a affordable place ! They really care about there customers!
Dear ryanxdb,
Amazing!
First of all, I wish to express our appreciation for choosing to stay at The Orient Beach for your Boracay trip.
Thank you so much and I happy while reading your review about our property, for the great words and perfect rating! We take pride in each staff’s dedication in providing personalized service at all times, and it is heartwarming to know that our valued guests like you get to enjoy this.
Me and my team is excited to welcome you back here soon.
Cheers!
Ajei De Juan
General Manager
The time that we got there. was the time after ursula sow all over the place.
It was very devastated. You saw your fellow countrymen in their down state.
But of course, we are filipinos you'll never seen in our eyes that there's something bad happened to us. Those smiles plastered on their faces. You still feel the energy coming from them and absorb it also. The only problem that time was there is no means of any communications because of extensive shutdown of power supplies.
The only good was happen there was the guests are cooperating and most of them was other race/foreigner.
Dear verebellz,
Thank you very much for taking your time to write a review and highlight your experiences.We are so thankful for trusting to be still your host even you knew that Boracay was hit by the typhoon Ursula.After the typhoon everything were so hard even finding diesel for our generator but still we find many ways just to get diesel just to ensure our guest be comfortable during their stay. As a captain of the team, personally looked for the diesel and no enough sleep just to ensure everything goes smooth. I really appreciate your cooperation and understanding during your recent stay. Thank you for recommending of the team, it will be a pleasure to share this to them.
Please consider us to be your host on your next vacation.
Best regards,
Ajei De Juan
General Manager
