Name: 5 star services on 3 star hotel
Item: The Orient Beach Boracay
Rating: 5
Author: Mir S

23 - 28 of 111 reviews

Harsh196

Reviewed May 20, 2019 via mobile

It is like your home in boracay. Staffs are like your friends and family. Ask them, they will smile and do it for you. I truly feel like home this hotel. Food and breakfast like home cooking. Chef got good hand of cooking and food is not like commercial style. Everyone working here with passion, you can feel it. Even the one watering plants each day is the security guard always smiling and ready to help with anything. So clean everything. Pool is so blue that everyone will love. Poolbar drinks are non alcoholic but they are really made from fresh fruits and yummy. Few mins walking distance from beaches. Free shuttle service to other places. Our stay was nice and comfortable. Thank you for making our holiday a nice one.

Date of stay: May 2019

Ask Harsh196 about The Orient Beach Boracay

Thank Harsh196

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Harsh196,

Warm Greetings from The Orient Beach Boracay!

We appreciate your true comment and overview about our hotel. Thank you so much for sharing your experiences about your stay at our hotel. Thank you for your kind words.

Hope you will stay with us again whenever you come back to this paradise island.

Warm regards,

Guest Experience Manager.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mitch M

Reviewed May 14, 2019

Lovely hotel & superb service

This is my 2nd time in boracay 2nd time around staying in this beautiful hotel. This time there is a new road going go white beach which is just 5 mins walking from this hotel. Which we love it. Each day we just walked to punta bunga beach to enjoy sunset. This hotel now looks more beautiful with plenty of plants. Looks tropical and green. Good job.

If you go to boracay this time, expect to see lot of construction thing on the road widening project almost in entire island.
Nice pool, flower arrangement in all areas in the hotel lobby, restaurant which made our day. Staffs are very nice and free breakfast by the pool was really yummy.
We also had dinner at roof deck lounge and they made bbq right front of you which was so awesome.
The only thing is missing is unlimited coffee which they had before but free coffee upon arrival and each day morning in the restaurant was good. Clean room, hot water in bathroom had good pressure which i always look for and bed was comfortable what you expect from a 4 star hotel. Overall our stay was great and walking to beach through crimson road was added feature to this hotel.

Room tip: stay in deluxe or executive room

Date of stay: May 2019

Ask Mitch M about The Orient Beach Boracay

Thank Mitch M

Dear Mitch M,

Warm Greetings from The Orient Beach Boracay!

Thank you for this heartwarming review. I'm happy that you enjoyed your stay. it's great to that you had a fantastic experience. I'll make sure to pass on your warm words to our staffs. I hope to have the pleasure of welcoming you again to our hotel when you back to Boracay island.

Warm regards,

Guest Experience Manager.

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Cristian F

Reviewed May 9, 2019 via mobile

Be alert

The reason why I give a bad reward to this place, because they advertise it with fake price.
Today I saw that in agoda it’s room available for a affordable price.
Because I been already in boracay on station 2 go around 15 with a trike (150 Php) to see the place.
First the place is not like in picture.
Second they ask 3800 per night. That’s 2,5 Times more than in the advertising.
Finally they say I have to book online. But online no possible.
Waste time and money (2 x trike) for a place who was not worth. Just look the picture of advertising

Date of stay: May 2019

Ask Cristian F about The Orient Beach Boracay

1 Thank Cristian F

Dear Cristian F,

Warm Greetings from The Orient Beach Boracay!

Thank you for taking the time to share with us your feedback about your recent inquiry with us. I regret to hear that the current room rate did not meet your expectations.

All our published pictures are our genuine pictures and non-edited. From station 2 to our hotel shared trike cost P20 only unless you hire special trike.

Our hotel published rates maybe different than online travel agencies, that is how it is designed in hotel industry. However you are feel free to book our room from our website where you can enjoy special rates or from online travel agencies.

We hope that you would still give us another opportunity to provide you a better experience compared to your last one.

Warm regards,

Guest Experience Manager.

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TD2019xx

Reviewed May 5, 2019

Dirty and dangerous place

We was shoked About we booked and what we got there, fake Pictures dirty Rooms no refund no Management there, we lost all the Money. But we found a good Hotel and have had nice vacations. This Hotel cheats at all.

Room tip: noise ac without cooling, terrible und durty room

Date of stay: April 2019

Ask TD2019xx about The Orient Beach Boracay

2 Thank TD2019xx

Dear TD2019xx,

Warm Greetings from The Orient Beach Boracay!

Thank you for taking time to let us know about your experience and we apologize if your stay was not as you expected.

Your feedback has been considered and appreciated as it is through these that we get to improve our services. All our pictures are genuine and real photos we have published. In fact they are non-edited. However our hotel recently renovated and it is now more trendy and got it's new look. We have updated images as well all our new photos.

The Orient Beach is known for it's friendly staffs and clean rooms. We kept entire property clean at all the time. Our location is just 5 mins walk away from all leading 5 star resorts in boracay and it is very safe. There are no incidents recorded in this area and we have 24/7 security personnel in our hotel for your peace of mind. Our general manager is always in the hotel for any issues but we haven't heard any from you during your stay.

We still hope you will consider your future stay with us and we will surely serve you better.

Warm regards,

Guest Experience Manager.

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Sven S

Reviewed May 5, 2019

Ugly Rooms noisy AC, FAKE PICTURES!!!

Badest Hotel in my live, no refundable no Manager, Chickens outside, no cooling but noisy AC, Dirty, Toilett in the Shower, small Room, no Elevator.

Posted Pictures not the same like the Hotel FAKE!!!

Room tip: Do not book there, is a really bad place

Date of stay: April 2019

Ask Sven S about The Orient Beach Boracay

1 Thank Sven S

Dear Sven S,

Warm Greetings from The Orient Beach Boracay!

Thank you so much for sharing with us your detailed personal thoughts about your recent stay here in Orient Beach. I regret to hear that we were unable to meet your expectations during your stay.

As I have investigated about your issue, our front officer checked on this during your stay & attended your issues. Due to extreme heat in boracay in this summer since it reached 43°C, it took for awhile to cool the room. Room & bathroom cleanliness is something we take it very seriously.

Boracay is a progressive island, it is normal to see constructions on going literally everywhere. However you have posted some of the images those are not taken in our property but outside of the property.

We have recently renovated our hotel and updated all our images lately. All our images are genuine and accurate. In fact they are not edited. We are a two storey hotel thus no elevator installed however in our next phase we plan to have elevator as the building will accomplish 5th storey.

We always strive to provide consistent quality service to our guests and ensure that concerns are handled effectively.

Your comments have been shared to the team members and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. We do hope that you will find it someday to give us the chance to be of better service.

Warm regards,

Guest Experience Manager.

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