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Reviewed 15 January 2021

genuine Philippine hospitality should be felt unobtrusive and not necessarily seen... this resort ticks all the boxes for a truly wonderful getaway; FOOD - 8/10; ACCOMMODATIONS - 9/10; SERVICE - 10/10

Date of stay: January 2021
Review collected in partnership with this hotel
Thank Tradr_Sand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin Lopez, General Manager at Discovery Shores, responded to this reviewResponded 2 weeks ago

Dear Tradr_Sand,

Our hearts are full reading your review about us! It is rewarding to know that you had a wonderful getaway here in Discovery Shores Boracay, your kind words make us feel very special. On behalf of the team, maraming – maraming Salamat!

We can’t wait to have you back!

Erwin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 January 2021

The staff on hand were excellent and attentive. Because of the pandemic they were short staffed and could not provide all of their usual services and at times slow to meet your needs, especially at the restaurant at breakfast time. Those who were on duty were outstanding and did everything they could to make your stay as welcome and care free as possible, especially Chloe. The restaurant occasionally ran short of menu items so meals became repetitive. The rooms were clean and any issues we had were addressed immediately. There were times food and empty glasses left out for extended periods near the pool (or tables not cleared in the restaurant), again because of the lack of staff. They honestly did the best they could and always professional with a smile on their face. Everything was always sanitised after each use (including pool chairs) and the beach areas was clean. Overall they did a great job and I would go back again.

Date of stay: December 2020
Review collected in partnership with this hotel
Thank johnpalmer2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin Lopez, General Manager at Discovery Shores, responded to this reviewResponded 12 January 2021

Dear johnpalmer2021,

It brings much delight to know that you had a wonderful experience during your stay with us. Thank you for the kind and generous words and for appreciating the service rendered by our staff especially Chloe. We can’t wait to see you back Home on your next trip to Boracay!

Safe travels!

Erwin

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Reviewed 4 January 2021

Thank you for a great time. Will be back to Boracay soon. The food was good but can do better. Great view and great stay. Lovely staff and good really On my way! Although a little outdated. Nice furniture as well.

Date of stay: December 2020
Thank Charvez1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin Lopez, General Manager at Discovery Shores, responded to this reviewResponded 12 January 2021

DearCharvez1,

We are happy to know that you had an amazing stay with us! Thank you for the excellent feedback. Hope to have you back soon!

Erwin

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Reviewed 30 December 2020

Food and drinks are over priced and the worst I’ve had in boracay. Service is slow and the most unfriendly on the island. Extremely aggressive staff, I brought my dog with me and it was like I’d brought 12 guns and needed to be removed immediately they didn’t ask me nicely to sit my dog somewhere else but rather threw me out of the restaurant, pabs was the security’s name, he needs training on hospitality and basic human manners. Much better places with much better food and drink and friendly vibes. Don’t waste your time and your money!

Date of stay: December 2020
Trip type: Traveled with family
Thank hannahdW8620ZK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin Lopez, General Manager at Discovery Shores, responded to this reviewResponded 12 January 2021

Dear hannahdW8620ZK,

Thank you for taking the time to write this review. We understand that you were not completely satisfied with your recent stay, for which we sincerely apologize. We have taken note of your feedback, please know that it is highly appreciated as this will help us improve.

We hope that you will still consider staying with us again.

Erwin

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Reviewed 30 December 2020

After having been cooped in the city for 9months, my husband, daughter and I were able to escape to Boracay for a 4n/5d holiday - which we first opted to split into 2nights at Discovery Shores and 2n at Shangrila. On our 4th night, we all decided to extend our vacation and unanimously voted to return to Discovery Shores (despite the promo rate being offered at Shangrila). There’s something really special about Discovery — it maybe the powder white sand beach at the hotel-front where the waves are subdued almost all year-round, or the jacuzzi in our seaview one-bedroom loft unit where my daughter and I enjoyed our wine while admiring the sunset. It must be the staff - all incredibly friendly and gracious. They know you by name, and greet you with a smile with their palms to their chest. We appreciated that Rome, their Operations Director and Resort Manager Erwin, Julius, and other staff made it a point to be at the driveway to welcome us upon arrival and send us off upon our departure. Shout out to the restaurant and bar staff, the beach security guys who always anticipated our needs, and the reservation team who even helped us in booking our discounted RT-PCR test.
We enjoyed the little things they gave their guests — from the “welcome care kits” they provided, thoughtfully packed with alcohol spray, wet wipes, mask, and sunblock, to the beautifully prepared chocolates and local pastries they would leave in our bedroom every night.
Overall, I’ll give Discovery Shores a 10pt and 5 stars rating!! We’ll definitely be back!!

Date of stay: December 2020
Review collected in partnership with this hotel
Thank mayuc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin Lopez, General Manager at Discovery Shores, responded to this reviewResponded 12 January 2021

Dear mayuc2017,

It is always a great pleasure to hear comments from guests. We are pleased to know that you found our service excellent. We are likewise thankful that you recognized the efforts of our staff. Your valuable feedback inspires us to continue providing genuine hospitality and “Service That’s All Heart.”

We hope to see you at our shores again!

Erwin

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