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Travel25346533585

Excellent Value, Friendly Staff, Great Location

5.0 of 5 bubblesReviewed Nov 1, 2024
Sur at Station #1, White Sand Beach, Boracay Philippines is our Favourite Hotel when we visit Boracay. It is the quiet end of White Sand Beach so we sleep well when we are done listening to live music and dancing. It is a reasonable value for the money and the staff are professionals.
Date of stay: January 2024
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (486)
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Traveler rating
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Reviewed October 5, 2024

The welcome we received from Sur hotel astonished us much. The fruit box and the warm welcome was truly one of a kind.

As one of the few resorts in Station 1 with a great view from their beach beds and cabana, the location along the beach is particularly charming and picturesque. The resort's beautiful interior spaces are incredibly tranquil and soothing. In addition, the seaside and back road are easily accessible from the area. The staff is amiable and considerate of the demands of the visitors. We are grateful to Ms. Melody, Mr. Ranny, Ms. Jocelyn, the friendly front desk staff for making our stay even more memorable😍. the room service and restaurant staff, to the beachside attendant who consistently welcomes and accommodates us.

Over all. We have a great stay in Sur.

Date of stay: October 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Catherine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 5, 2024 via mobile

Best location in Boracay. Relax and pleasure. Friendly and professional staff. Clean and spacious room. Filtered drinking water all day. Breakfast alla carta. Food menu choices from seafood to hamburger. Great and long Happy hours from 14;00 to 22:00. Lovely people. Sunset time there are lots of sailing Boracay boats getting you closer and closer and enjoy it! Few minutes walking distance from here, there is a pick up point for all organized activities like boat day around the islands, snorkeling, diving, parasailing ect.

Date of stay: October 2024
Trip type: Traveled with family
Thank jolamicky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 17, 2024

Big , clean rooms and comfy bed. The check in to check out was a breeze. Staff at the reception welcomed us with a warm smile. All of the staff were accommodating, smiling faces everywhere you go. The staff at the resto, Angel, Rico and the others were very attentive to our breakfast needs. Food was good. Unlimited coffee at the breakfast area.
Bartenders at the Bar we're always on standby and ready to serve us.

The happy hour was the BEST and quality cocktails were served to us. Will definitely come back to SUR BORACAY.

Nothing to complain about.

Room tip: A Hidden Gem at Station ONE.
Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SUSAN J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 28, 2024

I spent 3 nights here and I must say everything was excellent. I never stopped smiling from the time I arrived until I left. The breakfast and dinner buffet (for NYE) at Sur is a variety of flavorful choices. My personal favorite?? Sashimiiiiii!! I can tell that everything was freshly made since I ate a lot and I didn't have any stomach ache despite having a very sensitive stomach.

As for the room it was cozy and comfortable. I would definitely recommend this hotel to my friends and family.

The staff here are amazing! The quality of service doesn't pertain only to housekeeping. The serving staff at the bar are also amazing! I love Sur's happy hour.

I think this trip to Boracay, being my third, is by far the best. A big part of that reason.... Sur beach resort

Date of stay: December 2023
Trip type: Traveled with friends
1  Thank Thea V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 25, 2024

PLEASE BE CAUTIOUS.

As a loyal customer of Sur since 2016, it deeply saddens me to write this review.

We had an extremely distressing experience at this hotel last May 17. After eating PORK SISIG, my husband, his brother, and I suffered severe food poisoning that led to Gastroenteritis and we were HOSPITALIZED!

Despite informing the hotel staff and online about our situation, no one from the hotel checked up on us or offered any form of assistance!! This lack of concern and support during a medical emergency is unacceptable and falls far short of the level of service we expected from a reputable establishment we have trusted and returned to over the years!!

This experience has left us deeply dissatisfied and distressed! We feel neglected and unsupported! We believe that guests should be treated with compassion and care, especially during emergencies. We hope that you will take feedback SERIOUSLY and make the NECESSARY actions to ensure guests receive the support they need in such situations.

It’s disappointing to see a place we once loved for years decline in this manner.

#NEVERAGAIN

Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fhae J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, General Manager at Sur Beach Resort Boracay, responded to this reviewResponded May 27, 2024

Dear Fhaej2024,

Greetings!

First and foremost, I would like to apologize for the inconveniences you had experience.

This was the first complain that we received regarding our food so upon receiving your complaint, we immediately launched a thorough investigation and updated you in your Messenger as soon as possible.

Allow me to state all the facts.

On May 16, 2024, your group was a Walk-In guests, staying from a nearby resort. You were dining at Sur from 4:30pm to 9:00pm and ordered mostly cocktail drinks and sisig. On that day, we received No complaints with regard to our food.

On May 17, 2024, Your group came back to Sur to avail our happy hour from 5:33pm to 9:05pm and ordered cocktails and the same food where we received No complaints about our food.

It was on May 18, 2024 , the next day at 4:40 in the afternoon that you complained about the symptoms and informed us via messenger blaming the resort.

We reviewed our kitchen protocols, interviewed the staffs on duty, and examined our food storage and preparation areas. We also checked if there was any similar incident complaints within the time frame for all other customers who ordered the same for which we found None.

Moreover, our sisig is one of the fast-moving pica pica and we have to replenish our stocks immediately. The sisig that was served in your group was fresh because the production was made on the same day. Furthermore, not only was Sisig well cooked, but It was also served on a sizzling/hot plate.

Lastly, The CCTV footage shows that the more than 3 persons sitting in 1 table ate the food but according to your complaint, not everyone experienced the symptoms.

We have found no evidence of contamination or lapses in our food handling processes and procedures and we sent you the result of our initial investigation

Despite of this, for humanitarian reasons, we still asked for a Proof from your end proving that indeed you got your symptoms from our restaurant so that we can proceed in helping you with your concerns. We kept on asking you to provide us with laboratory results or medical certificate so that we can act on your concern but you did not provide any documents nor results of your diagnosis. If you gave us the documents we need, that it is really the Company's fault then we will not hesitate to extend assistance to you. We can even give you the Free Transfers for your group that you are demanding from us despite you're staying in other resort .

We would also like to correct the alleged refusal on our part to face your complaints. The Barangay informed you to have a meeting with us in person but it was you who refused for the reason that you were leaving Boracay soon. For clarification, yo9u can contact them.

We would like to assure you that all our practices meet the strictest health and safety standards. We value your patronage and would welcome the opportunity to restore your confidence in our establishment.

Warm regards,

Management

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