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6 - 11 of 464 reviews
Reviewed 1 March 2020

Sur is my go to place to stay, for happy hour and quiet time while getting a tan. I keep coming back for the familiarity and homey feel. It’s a place where I know I’m safe and even my things- when i need to have them move them to another room.
Since I consider them good friends or trusted ones (for a place to stay), I’d compliment them for all that’s improved (which I think is important and they deserve it), since I started staying 20years ago, and I constructively say what can be improved.
They clean the rooms early, done after having breakfast, courteous greetings every time and warm people in general.
Since I love sunbathing at the hottest time of the day (at least in Feb), I love that water with ice in a goblet is served on your side table. Little things like those matter a lot for me. So until then, Sur! More power.:)

Date of stay: February 2020
Trip type: Traveled solo
Thank TengJ2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 February 2020

*Woke up with nasty bug bites from not sure where, although our activities were confined to the hotel bedroom, cabanas, and beach front.

*We sent back undercooked chicken that still had blood in it. Instead of replacing the chicken, they re-cooked it and served it back looking like it was when we dissected it, bite marks intact.

*The water in the shower has to run at least 10 minutes to turn warm. Then it's suddenly too hot, so you'll have turn it off and wait again for it to go warm.

*No cell reception. Even their free wifi is spotty --if you can even locate the signal.

*Stains on the bathroom floors and walls. Pack shower slippers!

*One day we were allowed to eat outside food in the cabanas. The staff even served us cutleries and drinks. The next day, we invited a group to have lunch with us in Sur. We brought in one extra dish from outside and suddenly three staff members were on us saying that we can’t have it there. Three people! We did not even get the chance to open the dish. They wanted us to eat it in the room, while our friends were having lunch in the restaurant downstairs!

*The path to the restaurant was super slippery. We saw at least two people slip and no staff apologized when a guest called it out.

*A breakfast inclusion was advertised in the booking app where we booked three nights. We have an early flight on our last day there and will not be able to avail of the breakfast. We wrote ahead to ask if we can take breakfast on our first day instead (like we’ve done during at least 10 previous stays in Boracay). A person who refused to identify his or herself wrote to us that we cannot avail of the breakfast inclusion the way we want it, because it’s “not part of the rate,” because “it’s complimentary.”

BTW, "complimentary breakfast" is what every other hotel calls a breakfast inclusion, although other hotels will extend the courtesy of letting you consume your meal in advance or at least pack you a meal to-go, instead of watching you miss it altogether.

*Sensing bad service from the way Sur staff responded, we asked to cancel at least the succeeding nights of our stay, even if the arrangement with the booking app does not allow refunds. We explained our issues to the app people and they agreed to cancel and refund the succeeding nights, only if Sur will allow it, which of course it does not.

We tried very hard to enjoy our stay, to make the most of it, to forget the inclusions. But between the bug bites and bad service, it was impossible. Definitely our last stay here and we’ve warned all our friends.

Room tip: Book a room in other hotels in Boracay, such as Jony's Beach Resort.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank AmeeuK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 February 2020

Affordable Boat Station 1 beachfront hotel. Outstanding housekeeping services always greeting you with a smile. Rooms are renovated with a few hiccups. When we checked in, our sliding glass door to the balcony wouldnt open but was attended to promptly. Drainage inside the shower room needs to be pumped to prevent spillage too but was attended right away. Thank you for taking care of us and making our stay a memorable one.

Room tip: Beachfront room on the second floor are great but could be noisy on weekends if there are guest at the bar.
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rufousn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 January 2020 via mobile

The Hotel's location was excellent. When we arrived around 9:30, they let us check in early. Front beach breakfast was excellent and service as well. Clean and comfy rooms, friendly staffs. Highly recommended.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Clint C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 January 2020

Overall we really enjoyed our stay at Sur Boracay Resort, mainly for the following reasons:
⁃ location: quiet area;
⁃ direct beach access (White beach), with private beach area;
⁃ Very friendly, polite and reactive staff;
⁃ Everything ran smoothly during typhoon;
⁃ Smiley pancakes at breakfast are the cutest!

We feel the following could be improved:
⁃ Food menu gets boring after a while;
⁃ Leave more than 1 toilet paper;
⁃ The room was not getting complete darkness and the light bothered me many times, so I would have welcome a solution to occult the window;
⁃ Slow or non-existent internet in the room;
⁃ There was no chair to sit in the bedroom, which we found to be annoying.

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
1  Thank Sof_explora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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