We arrived at Sur early than the check in time and after several minutes our rooms is ready. Our rooms are located at 4th floor which is kinda tiring since the hotel do not have elevator. Our view is the main road which is noisy because of the road construction and water works. The beds and pillows are comfortable and clean. Their breakfast don't have much varieties and some are bland. Shout out to Ms. Hansel who is very accommodating on our stay.

Me and my family had stayed at Sur from July 10 to 12. It was a nice place and the room was clean, smells good when you entered the room , relaxing and everything. The price was not expensive. Glad we had a breakfast buffet. The food was just fine but sometimes its a little bit salty but need to improve less salty he he but I recommend this place.. and will come back for sure. The staff are very friendly and all. Thanks to Sir Rodel for the good accommodation to our family and to all the staff, thank you. We enjoyed our stay.

As this is my nth stay in Sur, I had high expectations, knowing how they regard their level of service from my past few visits. Unfortunately, the level of service this time around was lacking. It seems that the staff are mostly new and some of them need more training on how to personalize their service. Unlike before, they no longer greet you when you pass by, they do not provide water and towels (coming back from swimming at the beachfront) unless asked. The beachfront is no longer secured by a guard / security personnel so much so that vendors are just right there at Sur's doorstep. Only the frontdesk's service was consistent from our last visits.
Given the disappointing service we received, 'might as well consider other nearby resorts, like the Henann next door, the next time we visit Boracay.

Tip: Station 1 backroad is still being fixed. It was an ordeal to take the e-trike/tricycle going to the other stations.