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Reviewed 11 January 2020 via mobile

Visited in Jan 2020 and had one of the most special trips ever. It was so difficult to choose a hotel when there is such a wide choice, but this was not a choice I regretted the location with the private beach , the beautiful sunsets and the amazing cocktails was just the cherry on the top for a perfect holiday. My special
Thank you to Janevic , the duty manager for your special acknowledgment of our anniversary celebration and a BIG thank you to Marl at breakfast... your service and personal care to make sure that I had fresh juice , my special vegetarian breakfast and remembering the little details is just beyond anything words could express. A property that I would highly recommend.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Smita1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Movenpick_Boracay, Manager at Movenpick Resort & Spa Boracay, responded to this reviewResponded 15 January 2020

Dear Smita,

We appreciate your positive feedback about our hotel. We are glad that you had a pleasant stay during your visit. We do take pride in catering to our guests’ needs the best way we can. We will share your commendations with our team. Looking forward to welcoming you back soon!

Sincerely,

Mövenpick Resort & Spa Boracay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 January 2020 via mobile

I had visited this hotel during the Christmas holidays for 5 days.
This hotel chain is a big brand and had expected that will get a similar 5 star treatment as in other Movenpick hotels.

But this property is far from being called a 5 star. It started with we were made to wait at the jetty pick up point for 45 mins as there wasn’t any Movenpick transport to pick us up. This is despite the fact we got a confirmation from them and they charged us the full amount for it.
Then on reaching hotel at 5pm, we were told the rooms were not ready, and we were asked to wait. Now what is the point of 3pm checkin when they can’t even give the room. We only ended up getting our room by 5.45pm.
I have an Accor Group membership and requested them to update my details, for that also they refused, stating that they can’t update Accor membership points as it’s under transition with the chain. I am shocked that Movenpick brand hotel is refusing their members for points update.
The hotel was completely understaffed, there is not much of senior management.
They run out of common things like Coconut water, regular coke by evening, and the response you get from the server, that there are lot of people so it’s finished.
We don’t expect a hotel of this stature to give this kind of response of non availability of common things.

When you confront the supervisor or whoever the staff is the monotonous response was sorry we can’t help you.

I will definitely not recommend this hotel to anyone visiting Boracay. Really had a terrible experience!

Date of stay: December 2019
Trip type: Traveled with family
4  Thank jainaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Movenpick_Boracay, Manager at Movenpick Resort & Spa Boracay, responded to this reviewResponded 15 January 2020

Dear jainaman,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Movenpick Resort & Spa Boracay

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Reviewed 7 January 2020

If you want to be humiliated and treated like a criminal, then this is the perfect hotel for you!!!!
My husband and I were staying at the Shangrila Hotel that is right beside Movenpik. We were looking for a venue to hold our daughter’s birthday on Jan 2, so we walked on the beach that is shared by Shangrila, Movenpik and Crimson.
As soon as we reached Movenpik, we were stopped by a security guard, who asked us if we were staying in the hotel. We informed him that we wanted to go to the lobby to inquire abt the possibilty of having a party in one of their venues... His answer: No, because only guest staying in the hotel could enter.... Duh!!!! So, we asked him, if we could go to the restaurant for a snack... his answer: No, because were werent guests and “ fully booked na yung mga rooms” (... the rooms are fulyl booked)... double DUHH!!!! My husband and I were so frustrated with him so we just started walking towards the lobby... then he tellls us to wait —- under the hot sun— not even escorting us to a chair or room— for someone from management... someone should remind this Hotel what the meaning of HOSPITALITY is...
We felt like criminals, with this guard and someone from management tailing us all the way to the lobby.... so i reiterate my first line- if you want to be treated l like a criminal, stay in this Godforsaken place that they call a Hotel , because you can be sure no outsider will be welcome!

Date of stay: December 2019
Trip type: Traveled with family
1  Thank jglrpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Movenpick_Boracay, Manager at Movenpick Resort & Spa Boracay, responded to this reviewResponded 8 January 2020

Dear jglrpl,

Thank you for taking the time to rate our hotel. Whilst we adhere to the strict security policy for the safety of all our guests, we sincerely apologize if you felt inconvenienced by one of our security personnel in this instance. We appreciate your feedback and we will be forwarding them to the relevant department for review. Thank you.

Sincerely,

Mövenpick Resort & Spa Boracay


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Reviewed 5 January 2020

We found tranquility and peace of mind while staying at this beautiful and cozy resort. The staff are all friendly and we were amazed of how good Jonathan from the Housekeeping in decorating our room with different towel designs everyday. Ruby from the concierge was also very helpful and Joedel from the restaurant that serves breakfast was super friendly. We had an absolute fun and relaxing holiday. We can't wait to visit again on our next trip to the Philippines.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Florivic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Movenpick_Boracay, Manager at Movenpick Resort & Spa Boracay, responded to this reviewResponded 6 January 2020

Dear Florivic,

Thank you for taking the time to write a great review of our hotel! We are glad that you enjoyed your stay with us. Receiving such a very warm and pleasant feedback means so much to the team. It encourages us to keep doing things well for our guests and create moments to remember. We hope to see you again here soon!

Sincerely,

Mövenpick Resort & Spa Boracay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 January 2020 via mobile

Overall rating: 5*
(I'm not counting the plumbing/electrical issues we had because the island was just recovering from Typhoon Ursula that hit during Christmas)

PROS:
- Superb, spacious, comfortable rooms and beds, excellent bathrooms, high quality bidets, accessible, nice modern decor.
- Large hotel grounds area with numerous activities and facilities, fitness centre, children's daycare, Sol Marina Beach Club area, the largest pool on Boracay, huge private beach with clear, pristine waters; this is likely the best hotel and one of the biggest on the entire island right now. Ideal for family trips as well as honeymoons.
- Excellent breakfast at The Market. Excellent Italian food at Brezza.
- First class amenities aside, the best quality I appreciated the most, that made our stay extra enjoyable, was the wonderfully hospitable, courteous, and professional staff: Jessa who checked us in and then later settled my bills, Ces who handled the post-typhoon maintenance issues, compensated and upgraded us, and then the ushering staff at the Welcome Centre, transport personnel and porters, restaurant staff, too many names to remember but I must praise the SUPERB quality of customer service EVERYONE demonstrated. Thank you for making our stay so comfortable!

CONS:
- Post-typhoon issues affecting connectivity, plumbing, electrical disruption in certain buildings. But they're recovering pretty fast.

#Movenpick #Boracay #Philippines #NewYearTrip #ItsMoreFunInThePhilippines #SunSeaSand

Date of stay: January 2020
Trip type: Traveled with family
Thank Sitie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Movenpick_Boracay, Manager at Movenpick Resort & Spa Boracay, responded to this reviewResponded 6 January 2020

Dear Sitie,

Thank you for taking the time to write a great review of our hotel! We are glad that you enjoyed your stay with us. Receiving such a very warm and pleasant feedback means so much to the team. It encourages us to keep doing things well for our guests and create moments to remember. We hope to see you again here soon!

Sincerely,

Movenpick Resort and Spa Boracay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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