i stayed here february 5- 7 , 2020 and its the worst hotel i have ever stayed at. i felt discriminated against and treated very badly by the staff and management.first of all the room was very disappointing, it didnt feel clean at all, you know that damp feel and that smell that lingers ,its gross. second is the water in the shower, its salt water , for an expensive hotel i found this cheap. istayed at hennan palm after my stay here and the water in the shower was tap water. the worst part is the staff, they need training on diversity and how to treat people equally irregardless of race ,religion and sexuality. i am transgender and the whole time i felt uncomfortable and unwelcome in this property, something i have never felt in my years of travel around the world. best example was during buffet breakfast , i ordered eggs benedict from the egg corner , there were three people manning the egg station at that time. i asked very nicely to have 2 eggs benedict, right there and then i already felt like the guy manning the station was looked down on but i said to myself just ignore what you feel and give him a chance. i even asked him if had to wait for it here and he said very nonchalantly it will be delivered to my table. so i went back to my table and started eating my breakfast. after 20 minutes the eggs benedict did not come, i asked a lady manning the tables to follow it up and she said she will. my friend who was with me then went to the eggs corner and ordered scrambled eggs. 5 minutes later the scrambled eggs was delivered to the table,so when the scrambled eggs arrived i asked the same lady to follow it up and she said she will. 40 minutes have passed and no eggs benedict, so i asked another person this time a guy to follow it up, and he said he will. after doing this my friend again got up and ordered another scrambled egg and in 5 minutes it was delivered . so i asked the person who delivered it to follow up my eggs benedict. more than an hour has passed and we almost finished i complained and said the eggs benedict hasnt come. then after 10 minutes we finally finished and got up thats when the eggs benedict arrived. i spoke to the restaurant manager and she was apologetic but did really nothing make the situation better. i was never contacted by anyone to update me to explain as to what happened. so the unrpofessionalism is inherent from management down to the regular staff. i wanted to love this place, but just pure disappointemnt, makes me ashamed of ebing filipino with the kind of service i was given during my stay.