The following is a letter I wrote to Jessica Teaño, agent of The Palms of Boracay. The place has deteriorated. Some staff members of this Hotel say it is under receivership. The demand letter is self-explanatory.
MS JESSICA TEAÑO
This concerns our two-day booking at D PALMS in Station 1 in Boracay scheduled from December 28 to December 30, 2015.
We reserved a supposed two-bedroom suite and a one bedroom studio for PHP 31,000.00 which we paid you last December 7, 2015 via RCBC Bank as per confirmation code NGT-FIT
We had to move out of the hotel due to the following:
1. The rooms have mosquitoes.
2. The walls and ceilings of the rooms have molds.
3. The refrigerators have spiders and insects.
4. The linens are old and soiled.
5. The rooms have a foul nauseating odor.
6. The beds have bed bugs (surot).
7. The staff, while they apologize for these horrendous concerns, are clearly not trained to serve hotel guests. This is seem from their demeanor.
8. The entire hotel is in a state of disrepair as seen from the cracked walls, chipped tiles and faded paint.
I documented all these terrible concerns in photographs.
I brought my family and my mother, sister and her daughter for a holiday vacation.
My Mother arrived from Texas, USA last December 24 while my Sister and her daughter arrived from Tokyo last December 22.
We booked The Palms Hotel...The following is a letter I wrote to Jessica Teaño, agent of The Palms of Boracay. The place has deteriorated. Some staff members of this Hotel say it is under receivership. The demand letter is self-explanatory.
MS JESSICA TEAÑO
This concerns our two-day booking at D PALMS in Station 1 in Boracay scheduled from December 28 to December 30, 2015.
We reserved a supposed two-bedroom suite and a one bedroom studio for PHP 31,000.00 which we paid you last December 7, 2015 via RCBC Bank as per confirmation code NGT-FIT
We had to move out of the hotel due to the following:
1. The rooms have mosquitoes.
2. The walls and ceilings of the rooms have molds.
3. The refrigerators have spiders and insects.
4. The linens are old and soiled.
5. The rooms have a foul nauseating odor.
6. The beds have bed bugs (surot).
7. The staff, while they apologize for these horrendous concerns, are clearly not trained to serve hotel guests. This is seem from their demeanor.
8. The entire hotel is in a state of disrepair as seen from the cracked walls, chipped tiles and faded paint.
I documented all these terrible concerns in photographs.
I brought my family and my mother, sister and her daughter for a holiday vacation.
My Mother arrived from Texas, USA last December 24 while my Sister and her daughter arrived from Tokyo last December 22.
We booked The Palms Hotel upon your representation that it is a fitting place for a post Christmas vacation. It is supposed to be a place for rest and relaxation. You have been informed about our expectations and you have made a grave misrepresentation. We tried several times to call you on December 28 upon our arrival but to no avail. You never returned out frantic calls.
We had to look for another hotel and thankfully found three available rooms at ASTORIA BORACAY where I was left with no choice but to pay the rooms at a premium ( PHP 60,000).
My family suffered greatly from the experience. Firstly, from the
nausea and ,secondly,from the stress of looking for another hotel. I have been greatly embarrassed by what we went through since my Mother and Sister travelled all the way to the Philippines for the holidays and for the Boracay vacation.
I demand a FULL REFUND of what I paid you and I am giving you until JANUARY 15, 2016.
If you do not refund, I will file civil and criminal cases against you.
I will file a civil case not only for the amount of the refund but as well as for moral, exemplary, and actual damages.
I will file a criminal complaint against you for ESTAFA for the deceit and damage.
Give this matter the attention it deserves. I will sue you if you do not refund.
LMCPMore
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