I booked the onyx room on Agoda. In the website, the pictures of the room are awesome, it shows that the room has a beach view, a balcony, a kitchen and a bedroom. But when my two friends and I arrived the hotel, we felt devastated. There is no balcony, no kitchen, the bathroom is incredibly small. The room is in the attic! and of course there is a beach view, through the little dirty window which is behind the bed! The air conditioning is noisy and with a terrible smell like smelly feet.
We complaint the problem to the receptionist and showed the pictures on the website to her. She told us the pictures are of the Ruby room but not the Onyx one, but she can't change room for us even there's no one staying in the Ruby room, but we can pay another several hundred RMB to upgrade. Then she said it's the problem of agoda but not them. Jesus Christ they are who provided the pictures in the first place!
Then we called agoda and luckily they fixed the problem. But when I checked recently on the website, the pictures of the Onxy room remain the same. I don't know how many people have been cheated and how many will be. I just want to write this review to warn the other tourist, you should think it over when you choose the hotel. But to be honest, the ruby room is nice. However the air conditioner of the room is still poor, the air comes out of it smells like someone is peeing....
Also one more thing, even though the boracay gems and the 7 stones are of the same boss, don't believe the "boracay gems guests can use the swimming poor of 7 stones" crap.
- Official Description (provided by the hotel):
- Boracay Gems is a 4-star luxury beachfront boutique resort located in Bulabog Beach, the eastern side of Boracay Island which becomes a kiteboarding and windsurfing paradise during the Amihan season. During the Habagat season when winds come from the west, Bulabog Beach becomes a haven for those who seek peace and tranquility from the bustling White Beach. It only takes a 10-minute walk to reach D'Mall and 15 minutes to White Beach and its beachfront nightlife. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Ctrip TA, Hotels.com and HotelQuickly so you can book your Boracay Gems reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.