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Reviewed May 2, 2022

Me and my husband stayed here for 4 days and 3 nights last March 2022. As newly weds (***and still pandemic), our outmost priority was value for money, clean, comfortable and nice hotel in Boracay. When I learned that they are official partner with Lysol brand, Hue Hotel was our top list. Good thing also that the hotel is well-maintained.

We booked through its website and requested for a king bed instead of twin beds and also a room on the upper floor with a nice view of the pool. The requests were granted. We even had a rainbow cake with a Happy Honeymoon calligraphy. Unfortunately, there were ongoing maintenance activity exactly at our room's window but it's understandable.

Overall, I love the buffet breakfast, the service as well our whole experience. :)

Date of stay: March 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank ulyssaelaine
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HUE Hotels and Resorts Boracay, Other at Hue Hotels and Resorts Boracay, responded to this reviewResponded May 12, 2022

Dear ulyssaelaine,

Thank HUE for the kind words and we appreciate posting your review on TripAdvisor. Our heartfelt thank you for choosing our resort while you're in vacation and be able to provide with comfortable and enjoyable stay. Your compliments have been shared with the team and we look forward in welcoming you soon!

At HUE'r service,
HUE Hotels and Resorts Boracay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2022 via mobile

I’ve been to Boracay so many times, stayed in so many hotels. My stay in hue hotel was the best! Very good customer service, location is good as well! Quality furniture! Very safe and secure hotel! Amazing swimming pool with so many international Restos inside! Definitely will stay again.

Date of stay: April 2022
Trip type: Traveled with friends
Thank 241ramonn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HUE Hotels and Resorts Boracay, Other at Hue Hotels and Resorts Boracay, responded to this reviewResponded May 12, 2022

Dear 241ramonn,

Thank you for choosing HUE Hotels and Resorts Boracay as your abode while on vacation. We are glad to know that you enjoyed your stay in our resort. We do take pride of the guest experience and that's why we make sure that you will have a wonderful time while in the Island of Boracay. We look forward to welcoming you again on your next visit.

At HUE'r service,
HUE Hotels and Resorts Boracay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2022

Hue Hotel is the coolest hotel I've ever had the pleasure of staying at. It has stunning architecture that just gets more spectacular as we walk in. Every staff I encountered was kind and willing to assist, especially the front desk personnel. The check-in and check-out were done in a professional and timely manner. The entire hotel staff goes above and beyond to make our stay as enjoyable as possible. The hotel's location is accessible to the beach. The room we booked was well maintained, and it offered a great view of the pool. The facilities were excellent, and the food was delicious.

Hue Hotel, without a doubt, has a lot to offer. This hotel is highly recommended for anyone visiting Boracay.

Room tip: Rooms with pool view are amazing
Date of stay: April 2022
    • Value
    • Rooms
    • Service
Thank tajsaban
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HUE Hotels and Resorts Boracay, Other at Hue Hotels and Resorts Boracay, responded to this reviewResponded April 9, 2022

Dear tajsaban,

Thank you for choosing HUE Hotels and Resorts Boracay as your abode while on vacation. We are glad to know that you enjoyed your stay in our resort. We do take pride of the guest experience and that's why we make sure that you will have a wonderful time while in the Island of Boracay. We look forward to welcoming you again on your next visit.

At HUE'r service,
HUE Hotels and Resorts Boracay Team

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Reviewed April 2, 2022 via mobile

Very relaxing place to stay good facilities, accessible to beach food are great, staff are nice and very accommodating especially to the front desk Trishia, Jolene to the concierge who escorted us upon check out forgot the name and to the receptionist at La-Ud Restaurant granted are requests kudos to this guys.

However we are quite disappointed to the housekeeping they charged us for the small stain in the bath matt stating that they will not be able to use that again since it is for disposal already, when we request for new set of towels they provide us STAINED towel not in good condition. They should only charge us for a cleaning fee and not for the towel disposal.

Furthermore to this upon arrival pillows have hairs on it not sure if they do change linens I already mention this to them as advised they will coordinate to the AHKM but we did not receive any response to this matter.

Date of stay: March 2022
Trip type: Traveled as a couple
Thank kurtkevinc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HUE Hotels and Resorts Boracay, Other at Hue Hotels and Resorts Boracay, responded to this reviewResponded April 9, 2022

Dear kurtkevinc,

Thank you for taking the time to share your experience in TripAdvisor. We are truly sorry to know about the inconveniences you've had with our Housekeeping Team and rest assured that we shall look into these points and prioritize action for service improvement and to provide urgent feedback from the Housekeeping Head.

We appreciate your comments, and delighted to know that overall, you've had a wonderful stay despite the inconveniences. Your compliments to the staff in Front Office, Concierge and La-Ud Restaurant has been shared with the team. We certainly look forward to having you back in Hue Boracay.

At HUE'r service,
HUE Hotels and Resorts Boracay Team

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Reviewed April 1, 2022

Terrible, terrible experience!

I believe the business model of this hotel defeats the very purpose it was built for. Having been exposed to various types of accommodations in my countless travels - from the luxurious exclusive hotels of Santorini and Maldives to the hip dorm-type rooms of Amsterdam with sixteen guests sharing the same space - I believe that one thing is common among all these establishments - their respect for the sanctity of the rooms for the guests. It's a space for rest, for comfort, for privacy, for recharging. You can make all the noise in your events place, function hall, lobby and other amenities, but when it comes to the room of the guests, you recognize that it must be sheltered from damaging distractions that may ruin a holiday. The expertise of Hue is providing you with a room (Rm. 210 in my case) where a live event (children's party on that day) is taking place right outside your door - complete with a full-volume microphone and music and people cheering on top of their lungs. And it will last from early afternoon to high evening. This business model for an accommodation is unimaginable!

I respect the establishment if their business model is to maximize all spaces where they could make a profit from but I recommend that next time, they should warn customers about these drawbacks so an informed choice may be done from the onset. Had I been told that I would have to live with a notorious noise for a quarter of a day, I would have reconsidered booking. Not even the front desk personnel gave me a glimpse of such horrendous scenario upon check-in. I respectfully recommend that Hue decides whether it wants to be a hotel or an events place on the same space. If not, do what any normal hotel would - have an enclosed room for events separate from resting spaces. Blending the two is a catastrophic formula!

On the positive note, the personnel are consistently warm - exuding that unique brand of Filipino hospitality. The aesthetics feature a unique blend of modernity and traditional Filipino cultural elements. The pool area is stunningly beautiful.

Date of stay: April 2022
Trip type: Traveled solo
Thank alvinringgoreyes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HUE Hotels and Resorts Boracay, Other at Hue Hotels and Resorts Boracay, responded to this reviewResponded April 9, 2022

Dear alvinringgoreyes,

We appreciate the feedback regarding your stay in Hue Boracay. Our sincerest apologies to have ruined your holiday due to the loud music from the children's party in Station X and DJ music by the pool area. We understand your disappointment and we could have anticipated the noise collision from two different areas. We respect every guests privacy and comfort and rest assure that this is our top most priority, the overall guest satisfaction. We have discussed the incident to all department heads to avoid the same situation from happening again. We hope that you will give us another chance to turn things around when you visit Boracay. We would love to have that opportunity. We extremely regret the inconvenience caused during your vacation.

At HUE'r service,
HUE Hotels and Resorts Boracay Team

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