Left my room at 8am and return at 8pm to a dirty room with trash, unlocked door. They only collected laundry and left, no phone in rooms to call reception so you have to walk in the dark. I was told they don’t clean rooms, it’s only on request! Disgusting service
The place is very peaceful and relaxing. They have a very nice view. The staff are very accommodating. It is quite far from the center of boracay but they have shuttles to take you there. The pool is also amazing.
Thank you so much for the very good food, excellent service and your one of the best hotel accommodation i ever had in boracay.
The staffs are all accommodating, approachable and respectful. They attend to our needs as soon as possible.
Will surely recommend your resort hotel to our friends and relatives
We had a great time in Alta Vista, staffs are amazing!! from the front desk, drivers (hello to RV great guy), to housekeeping (shoutout to Ariane and Saira) they made sure that we have a clean room everyday, and even the guards are so friendly and accomodating! Foods are delicious too! Will sure be back for our next family vacay to Alta Vista! And hello to Ms. Gold as well. Thank you for taking care of us!! ♥️
I had a hard time communicating with the concierge until I decided to raise my concerns to their facebook page which was very accommodating. I was then introduced to Ms. Rochelle who made sure my concerns were addressed.
Rooms are a bit far from the lobby unlike from other hotels where you just use an elevator or ride a golf cart to your room. (About 3min walk depending on your room building)
Their restaurant is currently closed and you have to pre order your breakfast for the next day. You might want to consider this if you will arrive with an empty stomach just like us.
Their shuttles are scheduled only 4x a day to and from Dmall. (Also another thing to consider) we had to pay extra 300php for a shuttle ride when we arrived just so we can go to the dmall since they have no restaurant where we can eat and it's already 1pm. They call it special ride when you want to ride the shuttle out of their schedule.
It was around 10-15mins away from the "city" where the life of boracay is. (In our case we don't mind since we like it better when it's peaceful around) but if you like the party life and be near the stores you might want to consider this as well.
You may also consider that their location is away from the beach at least 5mins. But they have free shuttle which also has time schedule.
Staff was very accommodating though. Thank you. The pool has a relaxing view especially on our stay where we had it for ourselves.
They also have a spa where you can relax after a full day of activities. I suggest you prebook for they can only accommodate few.
Overall I would recommend this hotel for people who want a peaceful and relaxing stay away from the crowd. Thank you
