There were alot of misses than hits during our stay. Maybe it was just bad timing but it only showed their lack of preparedness. Management did not step up from their situation, took days to recover and take action. But kudos to some of the staff who were able to deliver great service. We went here the day after the typhoon hit boracay. We were welcomed by darkness because there was no electricity in the whole place. We had no idea that the condition of the place was so bad; confused an panicked upon check in, i asked one of the ladies from the reception area whether they could provide us with a lamp or a candle, she didnt answer but instead walked out on me. Good thing there was another lady in the reception who was soooo patient with my questions and other guests as well. We had to endure the first night without electricity (succeeding nights, thankfully, we were transferred to a room with electricity, i dont really care if we were downgraded so long as we have electricity than on the first night wherein we were upgraded to a suite but without electricity). there was no breakfast buffet because the kitchen & restaurant were severely damaged, so had to line up and wait to claim our packed breakfast. This caused delay in all of the guests activities lined up for that day and a build up in...There were alot of misses than hits during our stay. Maybe it was just bad timing but it only showed their lack of preparedness. Management did not step up from their situation, took days to recover and take action. But kudos to some of the staff who were able to deliver great service.

We went here the day after the typhoon hit boracay. We were welcomed by darkness because there was no electricity in the whole place. We had no idea that the condition of the place was so bad; confused an panicked upon check in, i asked one of the ladies from the reception area whether they could provide us with a lamp or a candle, she didnt answer but instead walked out on me. Good thing there was another lady in the reception who was soooo patient with my questions and other guests as well.

We had to endure the first night without electricity (succeeding nights, thankfully, we were transferred to a room with electricity, i dont really care if we were downgraded so long as we have electricity than on the first night wherein we were upgraded to a suite but without electricity).

there was no breakfast buffet because the kitchen & restaurant were severely damaged, so had to line up and wait to claim our packed breakfast. This caused delay in all of the guests activities lined up for that day and a build up in the line for the shuttle. This went on for our whole 5-day stay.

We went to another hotel (5 mins away from alta vista) to visit our relatives on our 2nd day and they too, were hit by the typhoon but they still managed to keep the place clean and presentable. Unlike alta vista wherein the whole place was really in a mess, debris everywhere, understandable but only to some extent. it was only after 3 days when they cleaned some of the area and start to recover from their situation.

guests have already paid for their whole stay there and regardless of the situation, the management should've stepped up to make the guests still feel safe and comfortable.

What the management lacked is a plan in case a similar kind of situation happens, its not like its the first time a typhoon has hit Boracay. regardless of the degree of severity and damage, they should have anticipated these kinds of situations, estimated their supply and trained all their staff so they can be prepared at all times. And also, they should've made it easier for guests to get a refund, especially when all of the atms in boracay were offline.

Lastly, since they have the largest capacity (408 rooms) in all hotels of boracay, they should've added more shuttles, 3 shuttles was really not enough for all guests. There was this one time were we had to wait for 2 hrs just to ride the shuttle from d'mall.

Im just really disappointed. Maximum patience and understanding were given. Hope the management can improve and do something about this.More