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All reviews puka beach infinity pool every hour shuttle service free shuttle private beach white beach loft room mountain view d mall private access the hotel offers free breakfast buffet maddening crowd peace and quiet hotel staff queen size
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Reviewed 4 weeks ago via mobile

We booked this property with hope that this is a hotel but in fact it was an appartment in the hotel owned by a private person. When we came to check in in the reception we were told to wait fot the owner, who has arrived in an hour or so. We were told that we have NO ACCESS TO THE SWIMMING POOL, NO ROOM CLEANING, NO BREAKFAST. In 5 nights they have never cleaned the room. When we asked for the toilette paper they said we need to pay 20 pesos for it. Moreover this property is too far from the center.

Date of stay: February 2019
Trip type: Traveled with friends
1  Thank 845suleymanv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roving01862143108, Manager at Alta Vista de Boracay, responded to this reviewResponded 3 weeks ago

Hi 845suleymanv,

Thank you for posting your review.

We are saddened with what had happened during your stay but please be informed that the unit which you have booked was not connected to Alta Vista de Boracay hotel. It is indeed an apartment operated by one of our independent unit owners which letting his / her unit be rented out. Alta Vista de Boracay Hotel and its management don't have any knowledge with regards to the inclusions, arrangement and offers from the said independent apartment owners.

We have already call the attention of all our Online Partners to specify the unit when postings so Alta Visa de Boracay can be separated to those independent owners and wont be misconstrued about their services as ours.

Alta Vista de Boracay Hotel gives all this privilege, benefits and facilities (shuttle service, pool usage and wifi) including the toilet paper to our guests all free of charge when you booked a room. It is also included on the offers upon booking on our website or on other online travel agencies affiliated to us.

Again, thank you for raising this concern and we hope you will be giving us another chance and return to our hotel to experience the hotel service in the near future.

Have a nice day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 February 2019 via mobile

We stayed in this hotel for 3 nights, all staff were very helpful, accommodation is pleasant and quite, however, the place is a bit far if you are planning to walk in the town, but you can use three-cycles motor to go around just under £2-3 and also fun. There is a small village nearby and enjoy with local life..

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Teodor1453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roving01862143108, Manager at Alta Vista de Boracay, responded to this reviewResponded 3 weeks ago

Hi Teodor1453,

Thank you for posting your review. we are delighted to know that you have enjoyed your 3 night stay in Alta Vista de Boracay. We have ensured that our staff are well trained to assist and help our guests in all possible way.

As for the location, once road construction is completed, our shuttle service will be back to its original route to Station 2 (DMall).

Again, Thank you very much and we hope you will still be giving us another chance to be of service to you and return to our hotel in the near future.

Have a nice day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 February 2019 via mobile

If you want a private, peaceful place to take a vacation, this is the place to be. They have a private access to puka beach, and a free shuttle going to D mall. I gave it 4 stars, because the breakfast buffet serves pancit, menudo, not really breakfast. And the bathroom needs to be updated.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank jackiegJ4384UJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roving01862143108, Manager at Alta Vista de Boracay, responded to this reviewResponded 3 weeks ago

Hi jackiegJ4384UJ,

Thank you for posting your review. We are happy to know that you have enjoyed your stay and found our place which indeed a private, peaceful place for a vacation.

As for the breakfast and bathroom, our food and beverage and engineering persons have already looked into it and rest assured that they are currently doing the necessary actions enough for your next visit, hoping you will be giving us another chance and return, so we can redeem the remaining star to complete the 5 star rating.

Again, Thank you very much and Have a nice day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 February 2019 via mobile

Nice place to stay away from the hustle and bustle of White Beach. Rooms are clean and spacious. Good for families. Transfers to City Mall. Free breakfast, which is also of excellent quality. Infinity pool. Complimentary wi-fi. Friendly staff. room amenities.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank ppfabros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roving01862143108, Manager at Alta Vista de Boracay, responded to this reviewResponded 3 weeks ago

Hi ppfabros,

Thank you for posting your review. We are happy to know that you found Alta Vista de Boracay a nice place to stay. Our staff worked so hard to maintain the cleanliness and the excellent quality which you, our guests, deserves.

We would love to have you back in our hotel and rest assured as we are having ongoing maintenance and upgrades, your rating will improve to perfect 5 on your next stay.

Again, Thank you very much and Have a nice day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 February 2019

Likes: rooms are clean and spacious. Good for families. Transfers to City Mall. Free breakfast, which is also of excellent quality. Infinity pool. Complimentary wi-fi. Friendly staff. room amenities.

Dislikes: slow wi-fi. No free transfer to D-Mall (you have to make arrangements from City Mall). Annoying Chinese guests. Long walking distance from lobby to the room

Overall: would certainly recommend AVB.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank FranzA848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roving01862143108, Manager at Alta Vista de Boracay, responded to this reviewResponded 3 weeks ago

Hi FranzA848,

Thank you for posting your review. We are delighted to know that you have enjoyed your stay and will recommend Alta Vista de Boracay.

As for the wifi, we have looked into it and is currently working for upgrades. As for the shuttle service, rest assured that once road construction is completed, our shuttle service to Station 2 (DMall) will be immediately restored.

Again, Thank you very much and we hope you will come back to Alta Vista de Boracay in the near future.

Have a nice day

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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