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All reviewspuka beachinfinity poolevery hourshuttle servicefree shuttleprivate beachexclusive accessloft roomwhite beachmountain viewd mallthe hotel offers freeprivate shuttlebreakfast buffettype roompeace and quietwaiting area
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Reviewed 20 March 2017

This place is suitable for families, friends and couples who want to spend time together. Their pool is nice because it's wide and the depth is enough for people. their rooms are nice also because the bed is upstairs and it has veranda where you can see the ocean view.

Room Tip: they should book a room near the pool.
  • Stayed: April 2016, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank celynfuerzas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 March 2017

We stayed here as a group (couples and singles) as we were attending a wedding at the nearby Shangri-La hotel. Alta Vista is very close to this hotel and a fraction of the price per night.

I can't recommend this place enough. The staff were so friendly and helpful. The rooms were clean and comfortable. The pool was never too busy. There is a free shuttle from the hotel to the main tourist area that goes frequently and will also take you back. The breakfast was good and they bring it to you in your room if you don't make it down to the restaurant.

Shout out to all of the beautiful staff that helped to make our stay awesome. Especially the lovely Darrel who looked after us most mornings during breakfast.

Room Tip: I preferred the normal rooms to the more expensive loft rooms as the aircon circulated better with just one floor.
  • Stayed: March 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank McRophage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 March 2017 via mobile

Alta Vista de Boracay's location is not accessible to public transport, although they have a shuttle going to and from D Mall Station 2 every hour. So if you must go out of the resort have some patience in waiting for a ride.
The pool is nice but cold, very nice view of the mountains and forest around it.
Nicest thing is that it has a private path to Puka Beach and they are able to take you there in 15 minutes.
Wi-fi only works at the lobby. Breakfast was very basic.
If you just wanna chill and be quiet, stay in your room. They have two double beds and a great view.

Stayed: March 2017
1  Thank vi0let0313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 March 2017 via mobile

The hotel itself was lovely. It is out of the way from the main tourist area. So it takes some effort to go to town. But we were disappointed by the time it took fits is to check in to our room. They could not find the booking at first and then when they did my husband had asked for a special request as it was our anniversary. So the upgraded the room to a loft. But again this took ages to set up and we waited over an hour, time we could have spent doing other things. We relayed this back and they said it took time as they were dealing with our special request but as a hotel that should be something you are aware of before your guests arrive. They also have a long check out process so leave enough time before going.
The breakfast was included but this was dyre and lacked variety. Also when we arrived at 9 am bearing in mind there is atleast an hour till breakfast is over there was nothing left on half of the buffet tables. Only upon mentioning it did we get bread and fruit. The breakfast was not kept warm either and it was a bit odd i.e. penne arabiata and soups for breakfast. There is no selection of pastries and no fruits.
The staff at the reception and waitering were never apologetic they were more so defensive and had excuses for why things were as they were.
All in all an average hotel due to the services. Concierge and the shuttle buses were great!

Stayed: March 2017, traveled as a couple
1  Thank Karishma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 March 2017

We stayed in this hotel for 4 nights. I got a really good rate of PHP2,500 per night through another website which directed me to Agoda (with more discounts). Great room facilities, they have a microwave so you can heat your leftovers. The pool and Jacuzzi are great. My only issue was the van transfer going to D'Mall (main beach in Boracay). For some reasons the management want to stick with the schedule regardless of the glaring long queue. This doesn’t really make sense if their aim is to be fuel efficient or whatnot, because if people start arriving 15 minutes before the scheduled transfer, and they ignore that and wait for the exact time of transfer, then the tendency is to have longer queue, more waiting time for their guests who arrived at the exact time of transfer. If their aim is to just follow the rule for the heck of it, then they’re also not being consistent because they ALWAYS arrive late in picking up guests from D’Mall going to the hotel. Also, that’s not going for the extra mile to provide excellent customer service to their guests. Since the hotel is already far from the main beach where all the happenings are, I think they should exert more efforts in making their guests feel that the location is not an inconvenience. Obviously, they don’t have to start doing transfers when there are only few guests in line and it’s not the scheduled time yet. However, if there are already enough guests to occupy an entire van, then I think it’s very reasonable for them to go ahead and provide a shuttle transfer for those guests without having to let them wait for more than 20 minutes. So I’d say that they’re current failing on that area.

Also, since their place is so wide, maybe another big pool would really give a five star on their facilities.

  • Stayed: March 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Nikki V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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