The hotel itself was lovely. It is out of the way from the main tourist area. So it takes some effort to go to town. But we were disappointed by the time it took fits is to check in to our room. They could not find the booking at first and then when they did my husband had asked for a special request as it was our anniversary. So the upgraded the room to a loft. But again this took ages to set up and we waited over an hour, time we could have spent doing other things. We relayed this back and they said it took time as they were dealing with our special request but as a hotel that should be something you are aware of before your guests arrive. They also have a long check out process so leave enough time before going.
The breakfast was included but this was dyre and lacked variety. Also when we arrived at 9 am bearing in mind there is atleast an hour till breakfast is over there was nothing left on half of the buffet tables. Only upon mentioning it did we get bread and fruit. The breakfast was not kept warm either and it was a bit odd i.e. penne arabiata and soups for breakfast. There is no selection of pastries and no fruits.
The staff at the reception and waitering were never apologetic they were more so defensive and had excuses for why things were as they were.
All in all an average hotel due to the services. Concierge and the shuttle buses were great!
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- Also Known As:
- Alta Vista De Boracay Hotel Boracay