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“Nice place but disappointed by service”

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Alta Vista de Boracay
Ranked #56 of 147 Hotels in Boracay
Phnom Penh, Cambodia
Level Contributor
3 reviews
“Nice place but disappointed by service”
3 of 5 bubbles Reviewed March 9, 2017 via mobile

The hotel itself was lovely. It is out of the way from the main tourist area. So it takes some effort to go to town. But we were disappointed by the time it took fits is to check in to our room. They could not find the booking at first and then when they did my husband had asked for a special request as it was our anniversary. So the upgraded the room to a loft. But again this took ages to set up and we waited over an hour, time we could have spent doing other things. We relayed this back and they said it took time as they were dealing with our special request but as a hotel that should be something you are aware of before your guests arrive. They also have a long check out process so leave enough time before going.
The breakfast was included but this was dyre and lacked variety. Also when we arrived at 9 am bearing in mind there is atleast an hour till breakfast is over there was nothing left on half of the buffet tables. Only upon mentioning it did we get bread and fruit. The breakfast was not kept warm either and it was a bit odd i.e. penne arabiata and soups for breakfast. There is no selection of pastries and no fruits.
The staff at the reception and waitering were never apologetic they were more so defensive and had excuses for why things were as they were.
All in all an average hotel due to the services. Concierge and the shuttle buses were great!

Stayed March 2017, traveled as a couple
Thank Karishma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Pasay, Philippines
2 reviews
5 of 5 bubbles Reviewed March 7, 2017

We stayed in this hotel for 4 nights. I got a really good rate of PHP2,500 per night through another website which directed me to Agoda (with more discounts). Great room facilities, they have a microwave so you can heat your leftovers. The pool and Jacuzzi are great. My only issue was the van transfer going to D'Mall (main beach in Boracay). For some reasons the management want to stick with the schedule regardless of the glaring long queue. This doesn’t really make sense if their aim is to be fuel efficient or whatnot, because if people start arriving 15 minutes before the scheduled transfer, and they ignore that and wait for the exact time of transfer, then the tendency is to have longer queue, more waiting time for their guests who arrived at the exact time of transfer. If their aim is to just follow the rule for the heck of it, then they’re also not being consistent because they ALWAYS arrive late in picking up guests from D’Mall going to the hotel. Also, that’s not going for the extra mile to provide excellent customer service to their guests. Since the hotel is already far from the main beach where all the happenings are, I think they should exert more efforts in making their guests feel that the location is not an inconvenience. Obviously, they don’t have to start doing transfers when there are only few guests in line and it’s not the scheduled time yet. However, if there are already enough guests to occupy an entire van, then I think it’s very reasonable for them to go ahead and provide a shuttle transfer for those guests without having to let them wait for more than 20 minutes. So I’d say that they’re current failing on that area.

Also, since their place is so wide, maybe another big pool would really give a five star on their facilities.

  • Stayed March 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Nikki V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed February 28, 2017 via mobile

Amazed with the set up (rooms,pool,dinning area,lobby and etc). Thank you so much for upgrading our room from deluxe to a loft type room. A bit far from the main attractions but if u guys prefer to relax and rest more its the best place to stay! Staffs and very friendly and welcoming. More power and great jod guys! Two thumbs up!

Stayed February 2017
Thank Rudolph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 15, 2017 via mobile

This is a great hotel located 10 minutes away from the white beach. It is located on the highest side of the island that gives you a view of the island and the sea from the lobby and cafe and even from your room. Shuttle service to and from D'mall is available every hour.

Breakfast selection is not that great. I guess it was customized to the taste of its Chinese guest which is majority of its patron. I did not mind it too much as there was danggit every day. The dried fish somehow made it up.

The staff are exceptional. They were all very respectful, nice and helpful without expecting much in return. They were very hospitable and accomodationg.

I will definitely fo back to this hotel.

Stayed February 2017, traveled with family
Thank Zarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 14, 2017

stayed here with my friends , my friend is the one who booked at this place its a nice place but a little bit far from the busy long beach . if you are into a quite vacation this is good but for a party goer i think better go to hotel located at the main beach .

  • Stayed February 2017, traveled with friends
    • Value
    • Location
    • Service
Thank _jannah_sandoval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alta Vista de Boracay

Property: Alta Vista de Boracay
Address: Barangay Yapak | Malay, Aklan, Aklan Province 5608 , Philippines
Location: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#20 Spa Hotel in Boracay
#22 Luxury Hotel in Boracay
Price range (per night): ₱2,688 - ₱5,027
Hotel Class:4 star — Alta Vista de Boracay 4*
Number of rooms: 391
Reservation Options:
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Also Known As:
Alta Vista De Boracay Hotel Boracay

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