We stayed in this hotel for 4 nights. I got a really good rate of PHP2,500 per night through another website which directed me to Agoda (with more discounts). Great room facilities, they have a microwave so you can heat your leftovers. The pool and Jacuzzi are great. My only issue was the van transfer going to D'Mall (main beach in Boracay). For some reasons the management want to stick with the schedule regardless of the glaring long queue. This doesn’t really make sense if their aim is to be fuel efficient or whatnot, because if people start arriving 15 minutes before the scheduled transfer, and they ignore that and wait for the exact time of transfer, then the tendency is to have longer queue, more waiting time for their guests who arrived at the exact time of transfer. If their aim is to just follow the rule for the heck of it, then they’re also not being consistent because they ALWAYS arrive late in picking up guests from D’Mall going to the hotel. Also, that’s not going for the extra mile to provide excellent customer service to their guests. Since the hotel is already far from the main beach where all the happenings are, I think they should exert more efforts in making their guests feel that the location is not an inconvenience. Obviously, they don’t have to start doing transfers when there are only few guests in line and it’s not the scheduled time yet. However, if there are already enough guests to occupy an entire van, then I think it’s very reasonable for them to go ahead and provide a shuttle transfer for those guests without having to let them wait for more than 20 minutes. So I’d say that they’re current failing on that area.
Also, since their place is so wide, maybe another big pool would really give a five star on their facilities.
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- Also Known As:
- Alta Vista De Boracay Hotel Boracay