Thank you for taking the time to review your stay with us.
We sincerely apologize for not meeting your expectations during your stay, however, we are confident that the photos published on the website are exactly the same as what you can find when you check in. It would be easy to justify this when you were able to took some photos for us to compare.
Regarding the activities, our hotel doesn't own or in-partnership with a tours activity and we don't offer tour packages, so what we can do is just assist our guests in booking their desired activities and/or giving options and recommendations and it's up to the guests if they will book or not, what happens beyond that is of guests responsibilities.
Your underrated experience with island hopping that ended 2 hours earlier was out of the hotel's control. The sea and weather conditions during that time might not given your boat permission to visit other islands that was supposed to be included in the package and we assumed that the situation has been explained to you by the boat captain and the least we can expect from you is to understand.
Thank you for considering to stay with us and we hope that despite of these shortcomings, you still had great memories of Boracay with you.
Brian Albert V.