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Belinda V
Melbourne, Australia

Great service & nice clean rooms

4.0 of 5 bubblesReviewed Sep 27, 2017
I stayed here with 6 others for a week from September 2 to 9 2017. The staff were friendly, the rooms clean and the air conditioning was great. Our room had a private balcony, The mini bar prices were good and the nearby beach was excellent.
Date of stay: September 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst. Manager at ZEN Rooms Station 3 Angol Road, responded to this review
Responded Oct 5, 2017
Dear Ms. Belinda,

Thank you so much for your review and for choosing our hotel. We are glad, specially the staffs, that you enjoyed your stay as much we enjoyed catering to your needs.
We hope to welcome you and your friends back to the hotel in the near future.

Best regards,
Brian Albert Vigil
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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10 - 15 of 322 reviews
Reviewed September 13, 2017

Warm accommodation, friendly and courteous staff, clean rooms, surroundings and the service is superb! Oh the food may be simple but they're well prep. The only thing missing but not a minus to my review is the nearby medicine store. You have to go station 2 to buy but that's all. We'll definitely come back here on our next visit to Boracay.

Date of stay: September 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank HeroBayani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst Manager at ZEN Rooms Station 3 Angol Road, responded to this reviewResponded September 15, 2017

Hello Sir Michael,

Thank you for the wonderful review!
We're so happy that you and your family enjoyed your stay. We always make sure that our guests deserve the best service we can offer, and we are glad we meet your expectations. Nearest pharmacy is located mainly along the highway of the island so its a bit tricky finding one in beach front.

Thank you so much for staying Sir Michael, we are looking forward to seeing you again soon.

Best regards,
Brian Albert Vigil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2017 via mobile

I have to say, we booked this wanting a cheap deal and not being especially fussy but... the photos are definitely not representative. We were given a room with a tiny window and very outdated decor. On the plus side, the room is clean and round the corner from the beach but I wish we'd spent a little more or chosen one that was more reflective. Also we asked about trips - normally you trust your hotel - but they sent us off with a v shonky snorkelling tour which charged us extra for each island we visited, extra for snorkelling kit and came back 2 hours earlier than advertised. As a result it lowered my respect for the hotel.

Date of stay: February 2017
Trip type: Traveled as a couple
1  Thank Aheytravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst. Manager at ZEN Rooms Station 3 Angol Road, responded to this reviewResponded August 25, 2017

Dear Aheytravel,

Thank you for taking the time to review your stay with us.

We sincerely apologize for not meeting your expectations during your stay, however, we are confident that the photos published on the website are exactly the same as what you can find when you check in. It would be easy to justify this when you were able to took some photos for us to compare.

Regarding the activities, our hotel doesn't own or in-partnership with a tours activity and we don't offer tour packages, so what we can do is just assist our guests in booking their desired activities and/or giving options and recommendations and it's up to the guests if they will book or not, what happens beyond that is of guests responsibilities.
Your underrated experience with island hopping that ended 2 hours earlier was out of the hotel's control. The sea and weather conditions during that time might not given your boat permission to visit other islands that was supposed to be included in the package and we assumed that the situation has been explained to you by the boat captain and the least we can expect from you is to understand.

Thank you for considering to stay with us and we hope that despite of these shortcomings, you still had great memories of Boracay with you.

Best regards,
Brian Albert V.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2017 via mobile

The place was perfect. It was secluded but close to White beach (about a minute walk away), with a small garden and great facilities. I paid for a standard room but was bumped to a superior one. The room was spacious and the view of the garden in the balcony made the place feel cozy and relaxing. The staff were super kind and helpful too. They arranged for an airport transfer and the island hopping tour. Considering I booked the place last minute, I did not expect this level of service from the staff. Kudos to them!

Date of stay: July 2017
Trip type: Traveled solo
1  Thank Juliet S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst Manager at ZEN Rooms Station 3 Angol Road, responded to this reviewResponded July 22, 2017

Hello Ms. Juliet S,

It was a pleasure having you here at our humble inn!
Thank you for your kind words and wonderful feedback. We are glad that you have enjoyed your vacation even just for a couple of days and we will be thrilled to welcome you again next time!

Best regards,
Brian Albert V.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2017

We stayed just recently at the Island Jewel Inn for four days. The location does not offer availabilities of nearby restaurants. I am rating this as "poor" because of their poor wifi connection that logs you out every 20 minutes or so. No variations in breakfast, we cannot order anything else.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank evelyn mae r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst Manager at ZEN Rooms Station 3 Angol Road, responded to this reviewResponded July 14, 2017

Dear Ms. Evelyn Mae,

Thank you for staying with us.
Our location is just barely 50 meters away from the beach and that will cost you
a little over a minute to walk. Loads of restaurants can be found on the beach so that means it is quite impossible that our location doesn't have access to nearby restaurants, bars and shops.

We believe we have given you an utmost service that we can provide during your stay but unfortunately there are things that we cannot perfectly control just like the wifi connection which is being given for free. There might be lots of guests using the wifi during that time that's why the connection was relatively slow. We apologise on this inconvenience during your stay and we hope we can make it up to you next time.

Regards,

Brian Albert Vigil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2017

It was my first time to go to Boracay and it was for business. Glad I chose Island Jewel Inn as my home for 26 days; stayed from May 8 until June 2 of this year.

I didn’t have a hard time searching the hotel the moment I stepped on the island for it is known.

I was welcomed by Bryan. He assisted me with all my belongings. As I entered my room which they categorized as superior and private, I was extremely surprised! It was exactly how it looks like in pictures. What I like most about the room is its space and cleanliness. The bed is huge. There are lots of cabinets to place all stuff. Tables and chairs are set up. There are bedside lamps. Lighting is all good. The television has cable signal. The kitchen is fully equipped with gas, stove, utensils, kettle, etc. Fridge and microwave oven are also available. The most important to me is the bathroom. It is spacious, clean and the shower has heater. Such a life saver! The make-up room service is scheduled twice a week. The amenities are always replenished. Sometimes, I asked them to but most of the time they had the initiative to do so. How I love coming home to a clean space! By the way, the wifi connection is strong!

It’s not merely the place that caught my heart but the people most especially. The staff are so dear to me. They have the utmost hospitality. They didn’t make me feel like a guest but a family. They offered assistance when I needed it the most or even not. Thank you Ate Vane, Ate Jo and everyone! My stay wouldn’t be as wonderful as it has been without you! Till my next visit in the island!

Date of stay: May 2017
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
Thank Charize Winsy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian Albert V, Asst Manager at ZEN Rooms Station 3 Angol Road, responded to this reviewResponded July 14, 2017

Dear Ms. Charize Winsy,

It was our pleasure hosting you for almost a month! We have enjoyed having you here and we are looking forward to see you again.
Your compliments have been shared to everybody and we are grateful.

Cheers!

Brian Albert Vigil
Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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