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All reviews sea salt pool access grand sea view room breakfast buffet premier pool amenities expected wonderful staff members hotel consists front line staff star hotel quality cafe staff comfy bed and pillows high end property swan towels premier room the hotel is perfectly located airport transfer service
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Reviewed 2 April 2018 via mobile

We stayed here for 4 nights and to be honest I was not impressed at all. We had a swimming pool access room in the beach wing which was still actually far from the beach! Pros and cons:

Negatives:
- the breakfast is terrible. It's like food for cattle. A hundred people rushing to eat anything there and the food quality is super low of everything I tried, even the made to order omelette!!
- the noise. The design of the hotel is terrible as the space is super narrow everyone has to go through the same corridor to either go to breakfast or to the beach... The corridor that every room is in. Every morning is a massive headache making it impossible to sleep from noisy customers that have no respect or staff..

Positive:
- the room design is nice and the bathroom is the best. The pool access is also super nice. The bed is very comfortable
- the cleaning staff is super nice
- the hotel location in station 1 far away from noisy boracay

Stayed: March 2018, traveled as a couple
1  Thank Dani V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HenannPrimeBeach, Manager at Henann Prime Beach Resort, responded to this reviewResponded 1 June 2018

Good day Dani V. We appreciate your time and effort on writing us your unbiased review. Thank you for making us your hotel of choice on your recent trip. Your detailed feedback gives us a very good projection on areas we have to work on and what we excel. This is taken in high regard and we hope to have you again in the future.

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Reviewed 2 April 2018 via mobile

My wife and I had the privilege of staying at this prestigious resort for 4 nights. The both of us are well travelled, and we have become custom to discerning genuine and real customer service, versus a robotic, scripted, and unnatural one.

The staff at Henann Prime were of absolute quality, and each one of them demonstrated a clear and distinctive passion to serve their guests. A special mention to Ron, Carol and Joan (called Jó) - this trio went above and beyond the call of duty! The reasons behind is too long to share, but in a nutshell they are the epitome of real and genuine customer service.

Transfer Service: the resort offers their guest a premium transfer service, both from Caticlan or Kalibo. We flew to Caticlan, so it was much closer to HPBR. To us, the fee was reasonably priced, as you have a dedicated team looking after you. Please note, the transfer is not a private service - you are grouped with fellow guests. Hennan have their own boats/vans to transport you, and they also have their own port (Welcome Centre). Here, you are able to relax whilst waiting for your boat.

Room: We availed the Premier Room with Pool Access, and might I add, the room was a complete delight! When my wife and I would get “tired” of the beach, we returned to our room and took comfort in the beauty of Henann’s pool! Although, the only downside to it is that leaves keep falling and take residence in the pool, as there is bamboo plant along the wall of the resort...and some rude and discourteous guest(s) decided to swim and did not bother to check their pockets, because there were remnants and particles of used tissues! BUT, upon informing the pool attendant, he did his best to clean it up — immediately! He didn’t make excuses, or delay the request, he jumped onto it straight away!

Size of the room: the Premier Room with Pool Access in the Beach wing provides ample space and it is suitable for 2-3 persons (mind you, my wife and I had two large suitcases and 2 cabin luggages), and still there was heaps of room to move. Unlike some hotels and resorts, the room gets cramped when you have too many things.

Amenities: Hennan Prime provides your standard daily complimentary water, tea and coffee. There is a mini bar available, but it’s not in your room; it’s located outside. The housekeeping staff do a great job in making-up the room, and one other thing I really liked was their daily towel-change.

Food: the breakfast buffet was delicious, and offers a vast variety of choices (both hot and continental breakfast). A shout out to Hennan Prime’s Champorado (chocolate rice pudding) - I have never had so many bowls of Champorado!

Dinner Buffet: Sea Salt runs a “Feast” buffet for dinner each night, at a cost of P570p.p (exclusive of VAT and service charge); however, it must be room-charged. For in-House guests, you’re afforded a 10% discount (so essentially the service charge is cancelled out). Like the BB, the DB also had a huge range of choices.

Overall experience: as you can tell from this Resort, we cannot speak anymore highly of Hennan and the wonderful experience we had! We really can’t fault this resort, and we spent some time trying to think of any “negative” experiences we may have encountered, but suffice to say, we just couldn’t!

Recommendation: we highly and strongly recommend this resort for the following reasons:
1. Excellent customer service;
2. Great location and easily accessible;
3. Clean, presentable and gorgeous ambience and lay-out;
4. Staff are professional and courteous;
5. Fantastic food and offers a vast variety of choices;
6. Too many other reasons to list.

That said, this review is completely and totally based on our experience. Nonetheless, we are confident that they will afford you the same courtesy, service and professional they showed us...I dare say, probably even better!

Cheers and enjoy your stay at Henann Prime Beach Resort!

Stayed: March 2018, traveled as a couple
1  Thank ManuJ07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HenannPrimeBeach, Manager at Henann Prime Beach Resort, responded to this reviewResponded 1 June 2018

Hello ManuJ07,

We are elated to read such wonderful and expressive review and thank you for sharing such great time with Henann Prime. We work really hard to offer the best service and environment, and I am very delighted that reflected on your recent visit. Your comment is very uplifting and we would like to have you every time you plan to visit Boracay and allow us to extend a warm welcome. We will be thrilled to have you as a returning guest.

See you again!

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Reviewed 1 April 2018

Would definitely be back! Staffs were amazingly accommodating and welcoming. Lots of options for guests with special dietary needs. Good vibes and very clean environment. Pool was well maintained. Gym was well equipped and always has gym instructor present.

Room Tip: Room with pool access is just perfect for couples and very convenient for guests with children.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank Melissa May M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HenannPrimeBeach, Manager at Henann Prime Beach Resort, responded to this reviewResponded 1 June 2018

Dear Melissa May M,

Thank you very much for sharing your recent experience with us. We are very glad that you had a great time and we hope to delight you even more on your next trip to the island. All the best and see you again!

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Reviewed 31 March 2018

We had a very excellent stay at hennan prime. The staff are accommodating and the food are sumptous. The beach front is also wide enough for the kids to run around. We will definitely stay here again.

  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Acky12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HenannPrimeBeach, Manager at Henann Prime Beach Resort, responded to this reviewResponded 1 June 2018

Hello Acky!

Glad you had a great vacation and Boracay was definitely the perfect place and perfect choice. Our goal is to make sure that we provide our guests the utmost security, comfort and service and reading your review is a living testament that we have lived to our promise and satisfied and hopefully exceeded your expectations.

See you again!

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Reviewed 24 March 2018 via mobile

Great location at station 3 in Boracay away from all the noisy bar of station 2 but in fair walking distance from it by the beach if you want to enjoy Boracay's nightlife. From welcoming (thank you Genie) to departure the staff was really more than efficient and replied quickly to any request always with this unforgettable smile. We booked a room with pool access on the beach side which was really a very good surprise even tough it was a bit small it was really well furnished and everything at the correct place so you don't feel cramped in your room. And direct access to a kind of almost private pool is really enjoyable. The restaurant at the beach with a a LA carte menu is really good and of a good overall quality and worth your money. Try the Caesar salad or the Niçoise one it's not the one you would expect in France but it worth the try as it is really tasty. Cocktails are very good as well so do not hesitate. The evening buffet was for me a very good surprise as I'm really not a buffet liker but this time I decided to not even try something else as we stayed only 2 nights. Everything was fresh and well cooked with a huge variety of food from starters to desserts. The restaurant staff was just incredible (thank you Joan and Rolly and many others for your kindness smile and efficiency a great moment with you all) same for the morning buffet. To end this long review I would just like to thanks the whole team of Hennan Prime and hope better time for your future.

Stayed: March 2018, traveled with friends
1  Thank Maro A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HenannPrimeBeach, Manager at Henann Prime Beach Resort, responded to this reviewResponded 1 June 2018

Good day Maro A,

Many thanks to your honest review. We appreciate your points on the excellent service and comfortably of the prestigious property. We strive for greatness and that is why we extend our greatest efforts in providing you the best service for your satisfaction.

Hope to have you again on your next stay.

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