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All reviews free rides souvenir shop pasalubong center ng mga accommodating staff iced tea highly recommend this place rooms are clean a great place to stay nice hotel enjoyed our stay puerto prinsesa affordable price home away from home underground river tour pool palawan
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13 - 18 of 335 reviews
Reviewed August 7, 2022 via mobile

The hotel staff (Rema Inn) are very accommodating and nice. They always serve with a smile and greet their guests everytime they will see one. The tours met our expectations. Thank you very much and God Bless. To more travels!

Date of stay: August 2022
Trip type: Traveled with friends
Thank puritaamorm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rema Tourist Inn, Marketing at Rema Tourist Inn, responded to this reviewResponded August 13, 2022

Dear Maam/Sir Puritaamorm,

You don't know how much your fantastic feedback means to us! We appreciate you taking the time to share your feedback with us. Your feedback is valued and gives us the motivation to continue developing our service and amenities. We are happy to know that you enjoyed your stay with us! We do all we can to provide the best and it always makes our day that you appreciated it! Thanks again and Have an amazing day! ❤

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2022 via mobile

This hotel is a great place to stay! We are welcomed by the very accommodating staff; the room is neat and cozy, you will be surprised for it’s fragrance once you enter. The staff easily assist for the guests needs; The swimming pool is located at the heart of the hotel and is easily accessible by all guests… breakfast is served early so you don’t have to worry getting late for the tour..
This one is really recommendable for a place to stay here in Puerto Princessa.

Date of stay: August 2022
Trip type: Traveled with friends
Thank yangarrovillas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rema Tourist Inn, Marketing at Rema Tourist Inn, responded to this reviewResponded August 13, 2022

Dear Maam/Sir Yangarrovillas,

Thank you for sharing your review with us. We’re happy you had a fantastic time with us and you enjoyed your stay! Thank you for commending our staff. We are pleased to know that we were able to help. Our team enjoys doing what they do because of guests like you. I’m so glad to hear that our staff were able to make your experience with us a memorable one. We hope to see you again soon. Thank you and Have a nice day!

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Reviewed July 27, 2022 via mobile

It’s nice and calm with good staff. Although some problems in the room but its minimal. Breakfast is nice and the pool is barely occupied other than the family or friend group of five in the corner. And they also serve some iced tea on arrival which is cool

Date of stay: July 2022
Trip type: Traveled with family
Thank jcervilsonf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rema Tourist Inn, Marketing at Rema Tourist Inn, responded to this reviewResponded August 13, 2022

Dear Maam/Sir Jcervilsonf,

Thank you for taking the time to share your thoughts and feedback with us. Thank you so much for commending our staff. We are doing our best to provide you the quality service and amenities you deserve! Thank you for letting us know the issues you encountered during your stay, rest assured that this will be taken care of accordingly. We look forward to serving you again. Have a nice day! ❤

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Reviewed July 27, 2022 via mobile

It’s a nice hotel with comfy beds and the aircon, as well as a nice view and pool. Cons were that we had a faulty door lock and reported it in the night to fix it, however the following day it was still faulty as we got back from a tourist attraction. We had to request again and it was finally fixed. To add on a minor con was that we randomly had 2 worms in our bathroom that we did not know where it came from. Other than that it’s great.

Date of stay: July 2022
Trip type: Traveled with family
Thank 15kura
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rema Tourist Inn, Marketing at Rema Tourist Inn, responded to this reviewResponded August 13, 2022

Dear Maam/Sir 15kura,

Thank you for sharing with us your review. It was a pleasure serving you. We're very glad to know that you liked our place. We’re always looking for ways to improve the experience at our place, thank you for letting us know about your experience with your room. Rest assured that this will be taken into action accordingly and improve more on maintaining our rooms and it's cleanliness . We hope you’ll come and see us again soon! Have a nice day!

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Reviewed June 6, 2022

Staff tends to slack off a lot, doesn’t know what they’re doing (don’t coordinate tasks for the next personnel in charge ) and instead of sincerely apologizing for their wrong doings they’ll blame you instead.

1.) We booked our 3D2N of stay in this tourist inn since it has high ratings/ good reviews in Agoda at a very reasonable price. At first we’re thinking of getting a Tour package going to the Underground River from a licensed travel and tour agency, however we’re being skeptical of getting one since it’s pandemic we might get someone who’s not registered in Department Of Tourism, so we’ve decided to coordinate the tour package to Rema Inn (since they might recommend a licensed travel agent). They emailed & called my sister prior to confirm the Underground River tour package, however on the day of the supposed tour the hotel personnel told us that they “overlooked the booking” because they’re new and the previous employee who contacted us did not endorse or log/ notate our reservation, so ending we’re not able to go to the Underground River.

2.) Staff tends to slack off a lot - they have a lot of time chatting and when you try to ask them nicely to get you something it’ll take time and you need to do several follow ups before they get you what you ask for.

3.) WiFi has either weak to no internet connectivity at all (they tend to turn off the WiFi connection especially when they know that there guests are on day tour. Globe network has really poor signal in the city that’s why we’re unable to use data as well).

4.) They emailed my sister to apologize after we checked out from their hotel, however instead of sincerely apologizing they blamed my sister for replying “noted on this” to their email that’s why they didn’t notate the Underground River tour, when in fact they called her 2 or 3 days prior to the agreed date and she firmly said YES to the tour. It’s not our problem that the staff’s comprehension was poor. Sorry but I’m not sorry for the harsh words that I used for the customer service and experience we got is really infuriating.

Date of stay: May 2022
Trip type: Traveled with family
Thank Zhyren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rema Tourist Inn, Marketing at Rema Tourist Inn, responded to this reviewResponded July 22, 2022

Dear Maam/Sir Zhyren,

Thank you for sharing us your honest review. On behalf of Rema Tourist Inn, we sincerely apologize for the inconvenience happened during your vacation. We really appreciate you bringing these issues to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We can’t fix the past but rest assured that we will improve the way our staff serves every guest. Until then, please accept my sincerest apologies on behalf of everyone on the team. I wanted to let you know we’ve taken the bad elements you’ve mentioned in your review to heart. We sincerely apologize again for any inconvenience this caused you. Thank you and have a great day ahead. ❤

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