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“10 Rotarians from Minnesota”
Review of Astoria Palawan

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Astoria Palawan
Ranked #11 of 50 Hotels in Puerto Princesa
Certificate of Excellence
Reviewed April 6, 2017

We were a group of 10 from Minnesota. We spent 3 wonderful days at the Astoria. The rooms are beautiful and clean. The staff is over the top friendly. We HIGHLY recommend this resort to anyone. The beach was under construction so we did not spend much time there but did enjoy the infinity pool.

  • Stayed: April 2017, traveled with friends
    • Value
    • Location
    • Service
2  Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 - 82 of 260 reviews

Reviewed April 3, 2017 via mobile

Reservations: Fast via website booking

Location: An hour from city proper.

Room (Two-bedroom suite/villa): modern design; very spacious rooms and bathrooms (bedroom 1 has 2 cubicles for toilet and shower and a separate bathtub; bedroom 2 has bathtub with shower and toilet plus own mini kitchen with microwave,sink, etc); has a mini sala with daybed; has dining table; and had mini kitchen with induction cooker, refrigerator, sink, pot and pan, set of utensils, chopping board. In short, the villa is your own beach house.

Amenities: Pool is awesome. Has mini golf and playgrounds in front of the beach and beside the mini golf, free use of kayak and bicycles. The resort has standby volleyball net in placed. The waterpark is approximately 5 minutes from resort (check if resort rates are inclusive of entrance to waterpark).

Staff: Attentive to needs but somewhat understaffed in room service area (had to ask for additional towels 4 times before having it sent in villa). Pool attendants are friendly and prompt.

Food: Buffet breakfast was a let down- don't have the usual breakfast staple like longanisa, tocino, dried fish, instead served fried chicken, mixed vegetables, pork adobo; but have good choice of breads and spreads. Room service food was right on time and delivered hot.

Beach: Resort is next to the sea but there is no "real shore" like in other beaches. My kids got disappointed 'cause they cannot make "sandcastles". The "sand" looks like mud and some area has a foul smell.

Overall: This is a great resort that offers above average accommodation. The resort amenities make up for the lack of a real "beach." The resort is also undergoing expansion and construction in some areas.

TIP: If you're going to avail of a two-bedroom villa, it's also good to bring some baon with you to save money as you can cook in your villa. There are also stores located just across the entrance of the resort to buy your needs, which we did.

Stayed: April 2017, traveled with family
Thank wandermomcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2017

First, the hotel is not complete yet. You see construction being done by the beach so it's not fair to rate them based on that.

Now, the staff is very cheerful and welcoming which would have been awesome except for a major mixup. I booked tours in advanced and asked for itinerary which I never got. When we checked in, the first thing I asked was this. I got it, they gave me a print out, with schedules and all so we planned our day based on that. The following day, the tour guide came to pick us up in the morning which would have been great except the itinerary they gave us was for another trip in the afternoon. It was frustrating because at this time, we were at the pool and haven't had our breakfast yet so when they approached us about this, and asked us to change our plan for the day, that was a major issue for me. We planned how this trip was going to go and on the first day of our tour, it didn't go as planned. I debated long and hard if I should give them a one star because of this but the truth is, this was caused by one staff who messed up so I didn't take that against them.

As for the Waterpark, It's silly to open it at 9am and close at 6pm. At the time we were there, that entire schedule will burn your skin so we decided not to go. It would have been great to have that open earlier and close later.

The beach wasn't ready for primetime. We didn't even swim because of all the construction going around.

The pool was awesome.

Food was good during the dinner buffet! The breakfast buffet though wasn't worth a quarter of what we paid for. I mean literally.

Wifi was free but it was the slowest internet ever! I can barely get a webpage up

  • Stayed: March 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank johniligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2017 via mobile

Our first time in astoria palawan and i can say it was more than amazing..even my kids are very impressed..

Reception...check in was a breeze everbody is all smile.they gave us a welcome necklace and the drinks was served in the room.somebody will take you to your room and help you with luggage which is a plus. I only wish that while taking you to the room to at least engage in a small talk as to where are the other amenities around the area..

Rooms are very nice, very spacious great combination. The air con is very nice. The bathroom is great..the beds are squeaking when you move the sheets and pillows are clean and smell good..

The restaurant - the place is nice and cozy but the service is very slow. One time i ordered two cocktails with 30 mins and 2 follow up at last it came and when i asked why they said everybody is on break and nobody is authorized to do the order except the regular employees and they are only trainees. One more thing i liked is that i can have the food delivered to the room.

The pool is what my kids enjoy the most though the waterpark is more than excellent also member still have to pay..

I think what makes the place oustanding despite the flaws are the people all of them are beyond expectation. As much as possible they will say yes to ur every request..

And i forgot to mention that u will never get bored because theres a whole lot of things to do..especially if ur having kids with u..

I can say i will come back again..

Stayed: March 2017, traveled with family
2  Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2017 via mobile

We went to the Newly opened Astoria and not quiet finished Water Park which was great for the kids they really enjoyed so did grandad. We had lunch at the hotel restaurant which was very good the restaurant is big and modern well decorated,the staff we're good and pleasant,the food was quite good . All in all we had a great day out

Stayed: March 2017, traveled with family
1  Thank Eddie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations at Astoria Palawan, responded to this reviewResponded September 21, 2017

Dear Eddie T,

Thank you for this review! It was our great pleasure to extend the Astoria service to your whole family, and it is exhilarating to hear that you enjoyed your stay with us.
The Palawan Waterpark is now fully-functional and will be waiting for you and your family!
We hope to see you again soon.

Cheers,
The Astoria Palawan Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Astoria Palawan

Address: Km. 62, North National Highway | Barangay San Rafael, Puerto Princesa, Palawan Island 5300, Philippines
Location: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 50 Hotels in Puerto Princesa
Price Range: ₱3,786 - ₱7,824 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Astoria Palawan 3.5*
Number of rooms: 98
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