First, the hotel is not complete yet. You see construction being done by the beach so it's not fair to rate them based on that.
Now, the staff is very cheerful and welcoming which would have been awesome except for a major mixup. I booked tours in advanced and asked for itinerary which I never got. When we checked in, the first thing I asked was this. I got it, they gave me a print out, with schedules and all so we planned our day based on that. The following day, the tour guide came to pick us up in the morning which would have been great except the itinerary they gave us was for another trip in the afternoon. It was frustrating because at this time, we were at the pool and haven't had our breakfast yet so when they approached us about this, and asked us to change our plan for the day, that was a major issue for me. We planned how this trip was going to go and on the first day of our tour, it didn't go as planned. I debated long and hard if I should give them a one star because of this but the truth is, this was caused by one staff who messed up so I didn't take that against them.
As for the Waterpark, It's silly to open it at 9am and close at 6pm. At the time we were there, that entire schedule will burn your skin so we decided not to go. It would have been great to have that open earlier and close later.
The beach wasn't ready for primetime. We didn't even swim because of all the construction going around.
The pool was awesome.
Food was good during the dinner buffet! The breakfast buffet though wasn't worth a quarter of what we paid for. I mean literally.
Wifi was free but it was the slowest internet ever! I can barely get a webpage up
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