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“Unfinished resort, Lots to do, Cheerful staff but...”
Review of Astoria Palawan

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Astoria Palawan
Ranked #13 of 50 Hotels in Puerto Princesa
Certificate of Excellence
Reviewed April 1, 2017

First, the hotel is not complete yet. You see construction being done by the beach so it's not fair to rate them based on that.

Now, the staff is very cheerful and welcoming which would have been awesome except for a major mixup. I booked tours in advanced and asked for itinerary which I never got. When we checked in, the first thing I asked was this. I got it, they gave me a print out, with schedules and all so we planned our day based on that. The following day, the tour guide came to pick us up in the morning which would have been great except the itinerary they gave us was for another trip in the afternoon. It was frustrating because at this time, we were at the pool and haven't had our breakfast yet so when they approached us about this, and asked us to change our plan for the day, that was a major issue for me. We planned how this trip was going to go and on the first day of our tour, it didn't go as planned. I debated long and hard if I should give them a one star because of this but the truth is, this was caused by one staff who messed up so I didn't take that against them.

As for the Waterpark, It's silly to open it at 9am and close at 6pm. At the time we were there, that entire schedule will burn your skin so we decided not to go. It would have been great to have that open earlier and close later.

The beach wasn't ready for primetime. We didn't even swim because of all the construction going around.

The pool was awesome.

Food was good during the dinner buffet! The breakfast buffet though wasn't worth a quarter of what we paid for. I mean literally.

Wifi was free but it was the slowest internet ever! I can barely get a webpage up

  • Stayed: March 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank johniligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 - 65 of 241 reviews

Reviewed March 31, 2017 via mobile

Our first time in astoria palawan and i can say it was more than amazing..even my kids are very impressed..

Reception...check in was a breeze everbody is all smile.they gave us a welcome necklace and the drinks was served in the room.somebody will take you to your room and help you with luggage which is a plus. I only wish that while taking you to the room to at least engage in a small talk as to where are the other amenities around the area..

Rooms are very nice, very spacious great combination. The air con is very nice. The bathroom is great..the beds are squeaking when you move the sheets and pillows are clean and smell good..

The restaurant - the place is nice and cozy but the service is very slow. One time i ordered two cocktails with 30 mins and 2 follow up at last it came and when i asked why they said everybody is on break and nobody is authorized to do the order except the regular employees and they are only trainees. One more thing i liked is that i can have the food delivered to the room.

The pool is what my kids enjoy the most though the waterpark is more than excellent also member still have to pay..

I think what makes the place oustanding despite the flaws are the people all of them are beyond expectation. As much as possible they will say yes to ur every request..

And i forgot to mention that u will never get bored because theres a whole lot of things to do..especially if ur having kids with u..

I can say i will come back again..

Stayed: March 2017, traveled with family
2  Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2017 via mobile

We went to the Newly opened Astoria and not quiet finished Water Park which was great for the kids they really enjoyed so did grandad. We had lunch at the hotel restaurant which was very good the restaurant is big and modern well decorated,the staff we're good and pleasant,the food was quite good . All in all we had a great day out

Stayed: March 2017, traveled with family
1  Thank Eddie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations at Astoria Palawan, responded to this reviewResponded 4 weeks ago

Dear Eddie T,

Thank you for this review! It was our great pleasure to extend the Astoria service to your whole family, and it is exhilarating to hear that you enjoyed your stay with us.
The Palawan Waterpark is now fully-functional and will be waiting for you and your family!
We hope to see you again soon.

Cheers,
The Astoria Palawan Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2017 via mobile

Been to Astoria Boracay and Astoria Palawan never fails my expectations. Its an hour drive from city center of Puerto Princesa, they offer Tours and airport transfer with a fee.
Rooms- are clean and well-maintained, Bathroom is spacious..Room interior is impressive and Relaxing.
Pool- is Inviting. we did enjoy the pool. thou not too big if they have lots of guests.
Restaurant- foods are great! price is just right.
Beach- hmmm.. we haven't tried it. by the way, there is a water park just right beside the resort which they own too. if you have kids , you can bring them there :)
This resort worth a try and you might be thinking of coming back :)

Stayed: December 2016, traveled with family
Thank SleePLeSsCheruB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations at Astoria Palawan, responded to this reviewResponded 4 weeks ago

Dear SleePLeSsCheruB,

Thank you for taking the time to write us a review! We are glad that we were able to meet your expectations. We are also happy to know that you found comfort and relaxation in our resort.

Our rooms are fully-furnished with everything our guests need for an enjoyable and reinvigorating stay. It is inspiring to know that you found this impressive. We will keep improving our facilities and amenities so that on your next visit, you will be able to enjoy more of what we can offer.

We are excited for your future visit with us!

Yours,
The Astoria Palawan Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2017 via mobile


a very good place to unwind
peaceful environment
accommodating staff
but expect a 1.5hr drive away from the airport
The WaterPark is so much fun and their still building more ammenities to give us more fun

Stayed: March 2017, traveled with friends
1  Thank Mhasoul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstoriaHotelGroup, Guest Relations at Astoria Palawan, responded to this reviewResponded 4 weeks ago

Dear Mhasoul M,

Thank you for this review. We are glad that you enjoyed your stay with us. We always endeavor to improve the resort for you and our future guests to have a more incredible experience. The Palawan Waterpark is now fully-equipped and waiting for you to come back.

See you soon!

Yours,
The Astoria Palawan Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Astoria Palawan

Address: Km. 62, North National Highway | Barangay San Rafael, Puerto Princesa, Palawan Island 5300, Philippines
Location: Philippines > Mimaropa > Palawan Province > Palawan Island > Puerto Princesa
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 50 Hotels in Puerto Princesa
Price Range: ₱3,847 - ₱9,028 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Astoria Palawan 3.5*
Number of rooms: 98
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