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1 - 6 of 146 reviews
Reviewed April 26, 2019

The place was a little ways out so you gotta have everything you need handy. They can get a tricycle for you but those charge exorbitant prices. We arrived about 30 mins. earlier so it was understandable that the room was still being prepared. But that I had to ask the staff if the room was ready a little past 2PM before they directed us to our room was Strike 1 for me.

The family room was large so we enjoyed having our "own space" within the room. It was also very near the pool (the window by my bed opens to it) so watching the kids was easy. The pool, however, was a real downer when you book the place online and you came for the pool (like what my daughter did). It looked really nice in the picture and the actual pool was, well, a pool; and the chlorine in the water was overwhelming. That was Strike 2. I didn't even bother to go in.

Come dinnertime, we ordered our meal. It tasted good BUT they only had one platter of rice ready at such a time! We had to stop and wait for the second platter of rice. Can you imagine having to stop in the middle of your meal because you have to wait for the additional rice, that is a Filipino meal staple by the way. I can let that slide because you can choose to chat with the family and pick on the grilled stuffed squid while waiting. My breakfast platter, however, was a very oily number. I had bacon, eggs and toasted bread (with butter and jam). But we'll let that slide too.

Upon checkout, I requested for receipts for our in-house meals. It was my way of verifying the cost of dinner because the amount relayed to me did not add right as opposed to what I computed from the menu when I placed the order and had it charged to the room. I was thinking maybe the additional fees and service charge added up and all that. The lady at the counter took forever (an exaggeration, of course) and was doing a side thing addressing someone who seems to be an employee but not in uniform at the time. A PWD walking with a cane as I am, I reached a point where I could no longer tolerate standing on pretty much one leg so I told her that I will leave my daughter to wait for the receipts while I take a seat at the tricycle they called for us since their van was not around. She was told that we should have given advance notice if we wanted receipts. I'm a bit taken aback because that has always been ready for me in the places I've been too. Don't they automatically prepare receipts for issuance after an order has been served and set for room charge? Those were dinner and breakfast and we checked out at 12nn. They had ample time to prepare it unless they had no intention to issue the receipts. That was definitely Strike 3 for me...and so this review.

This may seem like a rant but I really just want the matter addressed. The place has potential but the customer service needs to improve. Whatever fell short of expectations in the amenities department could have easily been made up for by excellent customer service; but that too fell short. I am aware that managers and/or owners get to see these reviews so I am putting this out for them...because I believe that they would want this improved. I would like to be proven wrong, if I may say so. The room for improvement is the biggest room in the world, and my three strikes could be corrected easily so let's get to it. I'm local and I believe that we have the best resources - natural and human.

Go for gold, Casa Mila Inn! I am rooting for you.

Room tip: The family room close to the pool is perfect!
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Eunice Joy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 25, 2019 via mobile

I really love this mini hotel. The room is clean with excellent and accomodating staff. The location is also good (10-15mins away from downtown at 70-80Php tricycle fare). They also arrange our tours at an affordable price. I will definitely be back here. Thank you Casa Mila!!!

Date of stay: February 2019
Trip type: Traveled as a couple
Thank ukimehime
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
theodorez230, Owner at Casa Mila Inn, responded to this reviewResponded February 28, 2019

thank you very much for your nice review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2018 via mobile

Excellent and very affordable. Nice staff. Food was good, the room is what we've expected. Trustworthy.They will offer tour arrangement as well. Kudos to the management. Will recommend the placr to my friends.

Please update your website for the location.

Date of stay: October 2018
Trip type: Traveled with friends
Review collected in partnership with ASUS 6 Stub App Smartphone
Thank Dianne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 8, 2018

Customer Service is highly given emphasis. The staff is accommodating. The room is really clean and spacious. Foods are palatable and nutritious. Where I spent my birthday in this place which I have a great time with my vacation.

Room tip: Best room with friendly staff.
Date of stay: February 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Kayen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 31, 2018 via mobile

we check in at Casa Mila, July 25 to july 31,’ weve got the accommodation from our travel agency. BIZ IT TRAVEL AND TOURS’ ..

if your looking for decent price & clean accommodation, friendly staff here is the place for you!! they do have swimming pool, its quite small but we dont mind. we swam in the afternoon and feels like we own the pool. good timing and relaxing.

they will ask for your room key to leave it at the front desk. in the beginning were not comfortable doing that. but they told us its for the safety matter.

they will ask if you want them to clean your room they dont charged for this.

the location is far from the city. you need to ride a tricycle cost 100pesos in the evening and 80pesos when it morning.

if your looking for palawan experience!!!
you must go for travel agency!
and they will do everything for you ,’ you just need to relax and see the beauty of palawan !! check BIZ IT TRAVEL AND TOURS! You will have Mark’ he is the owner and he is very hands on.

enjoy your vacation!!!

Date of stay: July 2018
Trip type: Traveled as a couple
Thank jovikarena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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