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Valerie R

… felt misled and so uncomfortable to the point of leaving…

Review of Matinloc Resort
1.0 of 5 bubblesReviewed Apr 13, 2024
You’re paying for access to the private beach. Food is bad AND double the price what you’d pay in town, rooms don’t cool down enough, no hot water in the shower, huge bees and flies everywhere, aggressive monkeys that aren’t afraid to bang on your window and show teeth, no bar like the trip advisor description says, didn’t see a library or rec room, the gym didn’t have aircon, ferry hours are limited, and you must pay $1000 PHP minimum if you want to go back to town during your stay. I’ve stayed at other resorts in El Nido and around Palawan, and I can confidently say you can find better comfort elsewhere. We felt misled and so uncomfortable to the point of leaving, but no refund for the nights we didn’t stay. I understand and agreed to the no refund policy before staying, but I was also being sold on a different experience/accommodation/hospitality/etc.
Date of stay: April 2024
Room Tip: Bring a book because WiFi doesn’t usually work, and there’s no cellular data
Trip type: Traveled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviewed April 13, 2024

We booked our stay at the Mantiloc resort for our honeymoon. We had high hopes going in but ended up leaving 2 days early disappointed.

The staff, and the hotel itself are both lovely. The food is not great (honestly, it’s just bad) and it’s double or triple what you’d pay in El Nido. My wife and I are vegetarian and there were very few options for us. Every other hotel we’ve stayed at all over Palawan were extremely accommodating, so if you have dietary restrictions… beware.

There are monkeys, lizards and large bees on the island. One morning there was a large group of giant bees hanging from the patio right outside our door.

The shower didn’t have hot water, the room didn’t have WiFi, the TV had only a few channels and given the wifi issues streaming was very limited.

Finally, the island is 25min boat ride from El Nido and trips cost $1000 PHP per person. So if you’re traveling with a partner expect to pay $2000 PHP each trip you make to the island.

At the end our stay we requested a refund given our experience and that we were on our honeymoon. The resort denied our request citing their no refund policy. We would have given three stars if we got a partial refund or even a sincere apology.

Date of stay: April 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank H3927HDdanielc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 8, 2024

We stayed for four nights.
We were received from El Nido Airport by Mantiloc Resort, then we moved from the airport to the port by an air conditioned van.
When we got off from the boat, there was playing an welcome music, there were staffs who received us with a necklaces and welcome drink.
They were advised that I’m 5months pregnant, so when we arrived to the resort, they offered to stay downstairs instead of going up 99 stairs, but they also offered to try it by myself.
I finally decided to stay downstairs, and I think it was a good decision. Also we arrived to the resort at 8am and they offered to check in earlier. Very kind from their side since we were exhausted
The staff was very kind and helpful all the time, our special thanks to Jed. He also called us last morning to wake up us before the breakfast time ends. He was worried all the time.
The resort has nature environment and well cared modern building with two pools, one of them an infinity.
Although i can imagine it should be very hard to bring stuffs from the land, we lacked nothing.
We took a private tour, Estantula Island, Big Lagoon and Snake island. We doubed initially because of the high cost. Around 400 dollar for two pax.
But I think it really worthed.
Spacial thanks to Ninio, our tour guy. Very helpful all the time. We felt very cared. The lunch was also very special, with table, tablecloth, silverwares, variated dishes and also fruits.
Thanks to the Korean director also, he came to us to offer any help, I asked him to exchange some korean wons to philippine pesos so I can tip the staff. Don’t forget to take some changes with you, you will feel bad when you don´t have ten dollars in your hand to tip the people.
The highlight part: all the staffs saying us goodbye when we were leaving the island by boat.
I will definetely come back when my son grows up enough

Date of stay: February 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank clarajihyunt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 10, 2024

A group of 4 of us stayed 3 nights/4 days at Matinloc Resort and loved every minute. Remotely located 25-30 minutes away by resort owned boat from the busy town of El Nido you are greeted by some of the friendliest people anywhere in a stunning setting. The beach and sand bar (a short 10-15 min kayak trip away) are very beautiful. It was a great place for snorkeling too. The resort was the right size for us—not too big and not small. Only about 33 to 34 units, some units appeared to be under renovation. Many of the rooms require you to take stairs, up to 100 or so. We actually welcomed the exercise. The staff took our luggage to/from the room. Food options were plentiful and tasty. They serve non-alcoholic drinks. We’re not big drinkers, so no big deal. For those who want alcohol, pick some up in town and take with you before heading to the resort. The boat transfers were easy. They arranged a shuttle transfer back from El Nido to Puerto Princesa. An extra 500php than what we paid when we were picked up by another company going to El Nido from Puerto Princesa, but it was worth it as everything was conveniently arranged with no hiccups. There are some island hopping tours offered by the resort. However, we did not do any while staying at the Matinloc as we did 2 private tours before heading to this resort. If you’re looking for a lot of excursions and activities, you may want to look elsewhere. This place is mostly for relaxing and getting away from the busy scene, although there are a few activities available. If you’re looking for a more quiet setting with a few activities/amenities with a couple of stunning beaches, book here.

Date of stay: February 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
1  Thank craig d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 2, 2024

We are from Australia and first time visiting El Nido. It was an absolutely beautiful, amazing memorable experience. The staff are very helpful and customer service was warm, they go above and beyond. Special mentions to those staff that make our stay even more special. Nino (our tour guide), Jed (great dining experience), Jhoana and Jasmin (front desk) and Ben (the transportation guide). Matinloc Resort is highly recommended. We will definitely, come back. Thank you to everyone.

Room tip: Chill and relax. Matinloc has everything you need.
Date of stay: December 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Jho D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 1, 2024 via mobile

Made Tripadvisor account for this! It was really agreat experience in this resort, I do have Pros and Cons on this resort and lets start with Pros

Pros
1. Workers are very friendly and the hospitality is phenomenal.
2. Its in secluded island so you have to take a boat to get here from the main town, its very quiet and peaceful
3. Great beach and they have a sand bar where you take the kayak for free to explore
4. Food is great and breakfast are free
5. Bed are comfortable and have jacuzzi inside the room as well
6. They have infinity pool and another pool which is saltwater

Cons
1. The boat are not included in the price, and they need new speedboat, water was getting into it and they have to use a bucket to remove the water.
2. the loading dock is 9/10 dangerous, so if you are handicapped, I dont recommend, they have to carry you and pray you get there safely
3. Sand Bar has trash on them. They need to clean that island, i almost step on broken wine glass
4. Room plumbing are broken, toilet is leaking and the faucet is loose.
5. If you have Tour boat from outside source, they cant dock on this island (but I think this is El Nido policy so Im not sure) you have to pay the hotel boat to get into the mainland to meet your tour
6. They have their own Tour Boat but its sooo expensive
7. Food are ok, especially the korean cuisine, its not good.

Room tip: getting to mainland will cost you money docking area is dangerous tour boat cant dock in here, they have their own tour which cost so much
Date of stay: December 2023
Trip type: Traveled with family
1  Thank Scenic22301327382
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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