5 star service, the staff went the extra mile. I would have to give a shout out to Jed who made our stay extra special, but Ian, Jason, Vin, David and the others were also great.
The food for me was exceptional, they had a wide variety of cuisines and I was there for 5 nights and didn't have a bad meal while I was there. Breakfast is included but you have to pay for lunch and dinner, it is more expensive than you would pay on mainland El Nido but we felt the food price was very reasonable given the location,service and quality of food. On average meals for 2 people came to around 3,500 to 4,000 peso per day.
We had the beachfront rooms and it was the best place we have ever stayed. Rooms were HUGH, you can watch the sunrise in the morning from your bed.
We really wanted to relax on holiday as we had done a lot of activity before we got there. The resort offers kayaking and snorkelling which is all complimentary, you can pay for additional excursions. There is a bit of a mark up on the excursions from the hotel Vs if you booked them on the mainland, we ended up booking the sunset cruise where you take a speed boat the the other side of the island and watch the sunset, again this experience exceeded my expectations we were accompanied by David who had exceptional knowledge on the area and the history and watching the sunset it to the vast sea was a very moving experience and I would highly recommend.
The reason I had to give a 4 star and not a 5 star is that it looks like some of the facilities were damaged (I believe the resort was hit hard by the typhoon having only just come out of Covid) so it's understandable but once management are able to fix these issues such as, caution tape on one of the pool ladders, uneven floorboards next to the pool, windows a bit grubby. Once these slight issues are fixed this resort will absolutely be 5 stars in my eyes.
Tips:
*Buy alcohol before you get to the island as they do not sell alcohol but if you bring it yourself they will serve it for you. The staff will actually offer to take you to a shop before they take you to the island
*Enjoy the free activities, snorkeling and kayaking
*Resort provided unlimited bottled water so no need to take your own
*Try the chicken adobo!!

I wish I had read the negative reviews for this resort more thoroughly. I would advise others not to book here as you will significantly overpay and not get good value. When looking at other reviews in hindsight more closely, I saw that there were other recent guests who similarly checked out early as well.

- Booked this resort through Agoda and when I called to scheduled airport pick up/boat transfer they could not find the booking number despite Agoda confirming it on their end. It was 2hrs prior to our arrival that they were finally able to see it in their system and confirm the transfer.

- There is no alcohol on the resort (not a dealbreaker) but we stopped by a convenience store on the way to pick up snacks and drinks.

- Speedboat transfer to the island is ~20-25 mins each way. To clarify, there is no regularly scheduled boat transfer to El Nido town. It is only based on when guests check in/out of the resort that you can leave for P500/person. Theoretically, if no one is checking in/out the next day, then there is no way to leave the island unless you schedule a private boat transfer for round trip P13,000 (US236). You have to ask the front desk the night prior as they will confirm what time guests are checking out for boats to El Nido town and what time guests are checking in for the boats back to Matinloc. This was very inconvenient and misleading as the boat "schedule" was quite irregular and you were otherwise stuck on this resort.

- Front desk is not available 24/7. After 10pm, you would need to find the security guard on the pier for issues like lizards or other problems in your room.

- After checking in, we tried to schedule an island hopping group tour with the resort which was 3x (P3700-3900) the regular cost in El Nido town (P1200-1400). We were told that none of the tours were available at the group rate so we would be forced to do the P20,000 (USD363) private tour for the lagoon tour (tour A) that we wanted to do. Since there was no guest checking out early enough the next day (earliest 1:30pm) to go to El Nido town and be able to do the group tour from there, after speaking to the front desk manager the best they could do was allow us to find our own tour company in town that would then be allowed to dock nearby to pick us up the next morning. As we are not from the area, we asked if they had any travel company partnerships to which they replied they did not and we were left to figure this out on our own. That was the best compromise they could come up with.

- For an island resort where you cannot go into El Nido town after 5pm unless you hire a private boat transfer, they do not provide any entertainment for guests in the evenings. After sunset and dinner, there really is nothing else to do here.

- The quality of the facilities was abysmal for the prices we were paying. The room in the fridge did not keep drinks cold. The resort is not for families with small children or elderly with mobility issues as there are no elevators, loose floorboards with nails around the swimming pool area, one of the swimming pool ladders even had yellow caution tape where it was broken and in need of repair. Bedroom curtains had holes and clear stains. Wifi was spotty at best and you had to try the 3 different public ones in the lobby before finding one with good enough signal to even use whatsapp. At dinner, we tried to order the catch of the day and were told there would be no fresh fish for the next 1-2 weeks as the area was overfished so we ordered a pizza which was mediocre and took over 40mins to get made. Not surprisingly in town there were lots of options for fresh fish and seafood that were not available at this resort.

- The management did not care about customer service or hospitality. They did not accommodate or help with our concerns. No apologies.

Hopefully this review can help others so they are not misled like we were. We were originally planning to stay for 3 nights here, but we were significantly disappointed by our stay here and checked out first thing the next morning. Recommend doing yourselves a favor and booking some place else.