I would like to share my terrible experience in this hotel that I had this new year 22-23 so you understand what you are paying for and don’t overpay for this hotel.
We came here with a big family of 6. Our family came from US, Vietnam, Paris to celebrate New Year together and my brother was planning to propose.
So we booked this hotel, since it was advertised as luxury private island resort.
We paid in total 550-750$/night per each room, so we expected the level of service of a 5 star.
1) Welcome: we were greeted at the airport and brought in an old van to learn that we have to wait 1.5 hour till the boat will take us to the hotel. Driver took us to a cheap fish restaurant where the seats were wooden and very uncomfortable. After 16 hours of travelling just a nightmare
2) After good 2.5 hour we finally get to check in, where we were served some canned juice as a welcome drink and briefed about breakfast in a group with other boat passengers, like in a cheap bus tour.
3) Luggage was delivered after 2.5 hours, when it was already dark so we could not go to the beach or pool.
4) Rooms:
The rooms are very old, I had a feeling that this once used to be a luxury hotel somewhere in 2000s. Now it definitely needed a renovation. All furniture is old, grandmothers’ curtains, some windows have a blurring screen film hiding away splendid view. It seemed the hotel tried to take these films, but failed and left lot of glue, where flies would stick to. Disgusting scene.
No welcome fruit, no fragrance, no light, the curtains shut, you enter in a dark room and have to open everything by yourself
The villa, which is the most expensive ( 750$/night) completely lacking privacy. All the windows look either to the restaurant, either into a wall, no vegetation around villa, just some grass, so can see your neighbor. Whole stay we were obliged to close all curtains. The front window, that supposed to have its own garden and look to the sea, actually looks straight onto public beach.
5) Housekeeping: quality of cleaning is 3 star, no turndown service, no everyday cleaning or even changing water.
6) Food and Beverage
- All guest had to obligatory purchase the New Year Buffet, it was included in the price. It was the worse NY buffet I ever had. Very poor choice, no fresh juice, only some canned mango juice, some kind of badly made sushi, pasta and chicken. Horrible honestly, it is very cheap.
- Breakfast supposed to start at 8am (very late for me, since I wake up at 6) actually only started at 8:30, I guess after New Year eve everyone was partying., again some sugar water, no desert or pastry station. NO COFFEE!!!! For coffe they only had capsule coffee, so no real espresso or cappuccino could be made. No one offered tea either, had to request.
- Lunch was even worse. Not mentioning that the choice is like in a cheap run by amateur hotel, each of our main dishes had only 50 gr of meat. The chicken curry litteraly had 4 pieces of chicken. No one would clean tables, we ate surrounded by 5 dirty tables that stayed like that for 1 hour.
- No Bar, so after dinner you are just locked on a private island with no entertainment whatsoever
We are not extremely picky and I would tolerate this, if I was paying 70$ for a family run 3 star hotel. But when you are paying around 2000$ for 3 rooms/ night, this was definitely what we did not expect. And since I was really upset for my brother, who wanted to make this hotel a place where he would propose, I went to talk to general manager. To share my thoughts, maybe influence them to improve and maybe he would make me feel better.
He listened to me, agreed to every single comment, apologized and told me he would come back with solution and ask his owner for a discount, since I felt robed, when not receiving the service in coherence with the price.
Can you imagine, that the General Manager never came back to me until the date we checked out. No discount, no offering some apology , nothing……
THIS IS JUST SHOCKING.
Don’t go to this hotel if you expect a luxury stay, I would pay for this hotel no more than 150$/night or 300$ if its special nights like New Year for example.
They have amazing nature, the only thing that saves them.
