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Reviewed March 21, 2020 via mobile

Wow! This resort was like none other, we felt like we were walking into a movie scene. Incredible grounds and gorgeous facility. We stayed in a lagoon villa and was a stunning room! The staff were above and beyond. Food and drinks were amazing, the chef even made us a Filipino dish that we had asked about and didn’t see on the menu.

Date of stay: March 2020
Trip type: Traveled as a couple
1  Thank BrandiBeckedahl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jeffrey Catanjal, General Manager at Cauayan Island Resort, responded to this reviewResponded March 25, 2020

Dear Valued Guest,

We thank you for your review and are happy our chef was able to prepare a special dish for you! We hope to see you again soon on our paradise island!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2020

We stayed at Cauayan for a second time and it was just as wonderful as the first time. Staff are attentive and the view from the beach front villas is truly beautiful. The food is fabulous. I have to make mention of Let at the spa. One of the best massages I have had in years. It is rare to find a masseuse who listens to her client and has a passion for her craft. Let excels in both. I highly recommend her !

Date of stay: March 2020
Trip type: Traveled as a couple
1  Thank sarannethomas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jeffrey Catanjal, General Manager at Cauayan Island Resort, responded to this reviewResponded March 25, 2020

Dear Valued Guest,

We are extremely happy you came back to visit our paradise here in the Philippines and further explored the amenities we have to offer, we hope to see you again on our hidden oasis soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2020

Stayed here for my birthday, and stayed 4 nights. Right from arrival, somebody was already waiting for us to take us to the island. Every staff was truly accommodating, not expecting a tip. Breakfast is included, but lunch and dinner is something you have to buy, they also conveniently give you their Whatsapp phone number so that you can text them if you need anything. Wifi works very well, but can be a little spotty at times. The place is truly PARADISE. There are plenty to do on the island. One afternoon, we decided to do one of their hikes and somebody escorted us without hesitation. We also booked a half day private island hopping tour, which is probably a bit overpriced. For the convenience, it was worth it. I went scuba diving and was surprised that nobody else on the island was going the same day, so I got a private dive trip; and El Nido's diving is SPECTACULAR. Norriem, our tour guide and my dive master is great! Everyone that works there is also really sweet. Would definitely suggest, and come back when I can. The food is also really good. I'm surprised at how they nailed PIZZA because Pizza in the Philippines can be hit or miss.

Room tip: Stay at the beach front villas
Date of stay: March 2020
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    • Service
2  Thank rishiell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jeffrey Catanjal, General Manager at Cauayan Island Resort, responded to this reviewResponded March 25, 2020

Dear Valued Guest,

We are grateful that you decided to spend your birthday at Cauayan island this year! Thank you for your kind review, we hope to welcome you back soon to our paradise!

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Reviewed March 7, 2020

This is hands down the nicest place I've ever stayed. Everything is clean and well-maintained, and the staff goes above and beyond. Extremely friendly and helpful, adding another level of amazing to the already incredible setting.

Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
1  Thank andrewsM8555ZU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jeffrey Catanjal, General Manager at Cauayan Island Resort, responded to this reviewResponded March 25, 2020

Dear Valued Guest,

Thank you for your kind review, our team here at Cauayan is very happy to have served you on your trip to El Nido. We hope to welcome you back to our paradise soon!

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Reviewed February 25, 2020

No doubt the Cauayan Resort is lovely, it’s location and the images online are why we booked it. BUT, due to the continued and fast spreading coronavirus we are unable to get to the Philippines in March (2020) due to the restrictions understandably imposed by the Philippines government. The resort has refused to refund any of our money. I appreciate that under normal circumstances they have a ‘no refund’ policy, but in these exceptional circumstances and due to the fact we literally CANNOT even get into the Philippines, surely they should give a full refund?!! Payment is taken at the time of booking and now we will lose almost $4000. They did offer us the option to book something at a later date up to one year ahead (excluding lots of blackout dates) but that is not an option for us on the next year. I have received only very short, curt, completely UNSYMPATHETIC email responses from them (they are NEVER available by phone. The coronavirus and their own country’s restrictions should be reason enough to honor refunds. All airlines have refunded us immediately in full. What is wrong with you Cauayan Resort? Outrageous customer relations.

Date of stay: February 2020
Trip type: Traveled as a couple
4  Thank deebarnesuk1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
M F, Sales at Cauayan Island Resort, responded to this reviewResponded February 26, 2020

Thank you for your time in leaving your thoughts and please accept our apologies for the inconveniences you experienced. Please be assured that I have reviewed the details of your experience with the team and shared with them the correct manner of how guests should be treated, that is with sincerity and compassion. Moreover, please allow us to assist you further with your reservation concern. You may email sales@cauayanresort.com. I hope you will give us the opportunity to resolve your concern.

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