The Resort is beachfront property just 100 peso tricycle ride into downtown. Island hopping tours disembark just a short walk away. It is clean with hot water. Staff helpful and accommodating. They booked all of our island hoping tours for us and airport transport as well. Would recommend this place as clean and affordable beachfront property to anybody visiting El nido.
Hello Sir,
Thank you so much for taking the time to share your experience at our property.
We're thrilled to hear that you enjoyed your stay with us and that our location, amenities, and staff contributed to making your trip to El Nido memorable.
We take pride in providing clean and comfortable accommodations for our guests, and it's wonderful to know that you found our resort to be both clean and affordable. Our team works hard to ensure that every guest feels welcomed and supported throughout their stay, so it's fantastic to hear that you found our staff helpful and accommodating.
We're delighted that you took advantage of our island hopping tours and airport transport services, and we're pleased to hear that our team was able to assist you in arranging these activities.
Thank you once again for recommending our resort to others visiting El Nido.
We hope to have the opportunity to welcome you back in the future for another fantastic beachfront getaway.
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Karl Ervin
Reservation Staff / OTA
Restaurant is a fabulous location directly onto the beach. It could be so good. Unfortunately the lovely staff have no training, I asked to speak to the manager, a lady( obviously a manager) who had sat surveying all suddenly disappeared and signalled for a waiter to attend. It’s so frustrating to see a business opportunity wasted by lazy poor 2 nd rate managers
Dear,
We regret to hear that your visit did not meet your expectations, especially concerning the level of service you received. Please accept our sincere apologies for any inconvenience caused.
Your concerns about the staff's training and the manager's response have been duly noted. Rest assured, we will be conducting additional training sessions to address any shortcomings and ensure that our staff is equipped to deliver a high standard of service.
Regarding your encounter with the manager, we apologize for any perception of unresponsiveness. We will be reviewing this incident to ensure that similar situations are handled more effectively in the future.
Once again, thank you for bringing these matters to our attention.
We look forward to the opportunity to welcome you back and provide you with an exceptional experience.
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Karl Ervin
Reservation Staff / OTA
Love this place. Not a modern concrete and glass hotel. Old style charm and free sunsets. Staff is outstanding. Will return when the world comes back to its senses.
Great location. Beach is 30 steps outside your room. Tours pick you up at the front desk.
First and foremost, I would like to thank the staff for the awesome accommodation that they gave us during our stay from March 9-12. Let me categorize my review:
ROOM- previously we booked the doublegem coral view beach front family garden (PAY ATTENTION TO THE NAMES OF THE ROOM) - Booked 3 rooms for the fam but ended up disliking since they were too dark and the bathrooms were not updated and at par on my choice. So, we ended up telling this to the front desk staff and they were very helpful to find us rooms to our liking. We picked the BEACH FRONT OCEAN VIEW, 3 ROOMS (1 triple and 2 couple rooms). The rooms have great or sorry EXCELLENT SUNSET VIEWS! Also, the rooms were more updated compares to our first choice. We ended up just paying for upgrade fee. The rooms are nice but my common complain are the black ants. For some reason, they could get in the rooms quickly even after cleaning was done. But no biggie, I still love the rooms esp the view.
FOOD/Restaurant- Breakfast buffet! Yes and its always different day by day. They even have live cooking of pancake or eggs of choice. Very nice service indeed! The restaurant serves yummy doublegem pizza and delicious lunch! Oh, they also have happy hour for cocktail drinks. Shout out to their kapampangan cook. My mom still cannot forget your delicious pinakbet!
Amenities- we werent able to see the gym but the best one is the infinity pool. It's big and clean! They even have basketball and volleyball areas. They have a hammock too were you can just relax. My thing though, they really need to trim down the branches of the coconut trees thats close by the pool and resting areas outside. My brother in law and sister almost had an injury after a coconut branch fell off them while they sat at the hammock. Luckily, they lightly missed it.
Other services- we booked two day private tours through them. The Lovelyn tours were awesome esp our tour guide kuya Erwin and the other crews. They were all extremely knowledgeable and helpful during our needs on the tour.
Staff- there were so many names I would like to mention. ALL WERE PLEASANT AND ACCOMMODATING. I'd say all of them! From the front desk then to the restaurant crew, they will make sure your stay will be mostly enjoyable.
Thanks doublegem! My family had the best moments with you guys during our stay in El Nido!
Loved our family room and all the amenities that came with it however very disappointed that we paid for large family room (not cheap) that accommodates 6 (only 5 of us stayed), breakfast is just for 2! Breakfast is always the same everyday, the staff though is friendly and accommodating. We were promised to have coconut welcome drinks as part of our package as we have paid for an upgrade as our original family room booked on the internet was not as expected..these were never given even after 5 days stay as their excuse was no one can climb and get them for us! Overall, the three stars given here is for the room and staff in the resto and location of the property.
