Booked an airport transfer for 6.00am, which they charged for 1.500 pesos in advance. The next morning there was no transfer and had to raise my voice to get my money back.
Got a cab in the main road which only charged 500 pesos!
Be aware, you cannot reach the hotel by car, there is a 300 meters walk, even through the beach, carrying all luggage
Orange Pearl Beach is a terrible hotel. Our room was in the 2nd floor. As soon as you enter the room the funky smell of sewage is what awaits you. No flat screen TV and WiFi is not working.On top of that service was poor. One of our lounge chair was gone when we return from our island hopping. Complain to the front desk about the lounge chair but it was still not replace. Then the rude front desk who lies about replacing the lounge chair but did not keep his promise. Not to mention that the van service we paid for the following day was late and did not asked permission if they could bring 3 more people in the van that we paid for. There's plenty of beautiful hotel to choose from. Don't book at this hotel. It will just ruin your holiday vacation.
We booked this place for a resort that we can unwind in. We aren’t ones to complain so please read this review and pick another place.
El Nido is beautiful and there are some lovely resorts and accomodation around. The Orange Pearl is not this.
The service is terrible. The manager is rude and doesn’t help with anything at all, even just asking for clean sheets and towels after our room wasn’t serviced like he said it would be multiple times.
Music starts blaring from 7am so no relaxing at all. This is for their breakfast which is poor to say the least as we chose not to eat there after trying it on the first day. The restaurant is nothing great either
The best part about the room is the aircon which works well. We are the closest room to the main reception area and we don’t get any wifi and neither do any of the other rooms. There is no coverage in any of the rooms either.
The bathroom smells like sewage and the drains don’t work so prepare for the bathroom to flood when you shower.
The location is right on the beach which is lovely but it also means you sit on your small balcony and get harassed by people selling things whenever you’re outside of your room which we understand around town but it’s a pain when you’re trying to read or relax.
Overall this place is just not like some of the other places around the Phillipines we have stayed and so I’d recommend to stay away from it.
We booked for 1 night through Agoda which cost £97, which is not cheap. When we asked for wifi we told that there was none. Then when we went to shower the water was cold. On enquiring we were told that there was no hot water for the rooms, we agreed to stay but at a discount. Later in the evening we tried to use the water to find out that there was none at all. We couldn’t shower, wash our hands or even flush the loo. On top of the main above issues the loo leaked so the room had a bad smell and there were cobwebs and dust from building work left so the room had clearly not been cleaned properly. The only plus side to the room was that there was a great sea view.
We stayed one night at the hotel after a long trip to the Nest, we expected to rest but very early in the morning the construction noises began right next to our room, at the reception nobody warned us of this and when we pleaded with they, the girl who works, was totally indifferent, she shows that she doesn't like her job because she does everything lazily.
