The hotel was such a disappointment.
From the time we arrived and entered the lift to go to our rooms there was an awful smell which can only be described as cheese and sweat which isn’t great in heat.
There was smeared hand marks all over the lift which just wasn’t a great first impression.
The smell actually made me sick on arrival to our room in which I then took the stairs for the remainder of the trip.
We booked two rooms, first room was sticky with lots of fruit flies and the second had brown marks on the sheets and overall room felt dirty so they moved us.
The second room was no better, channels on the tv didn’t work, air con leaking on the floor creating puddles of water making it a hazard for the little one.
The sheets and towels again were meant to be white but looked grey from being old, we had to anti bac all switches as there was black finger prints left all over them.
Sticky white residue on the telephone buttons.
Chewing gum behind the head board.
My mothers room was the same, just with a connecting door which lead to room that was not in use but the connecting door was unlocked aswell as the front door so anyone could enter my mothers room which did not feel safe.
After requesting a refund as i felt scammed with what i had booked we was told we had to wait for the following day for a manager.
They offered to move us for the third time which felt pointless as from what we saw all rooms were of the same standard, awful!
We spoke with a manager in which she had to speak to another manager, so was told we should stay for a second night of our four day trip in el nido to hear whether we could get a refund we felt like it was just a slow way of easing us into a big fat no, in which it was.
When booking this hotel I was in two minds in booking lagun or apartments el nido.
We went with lagun as they offered breakfast.
That was another disappointment, breakfast choices were awful so we skipped most mornings.
If I was you, I would stay clear of this hotel.