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Keith S

Exceptional customer service

5.0 of 5 bubblesReviewed Jul 7, 2024
Having traveled extensively throughout the past several years I must say that the customer service at the resort and shown by every staff member on dive boat was the very highest level I’ve ever experienced. Also all the meals served on both the dive boat and at the resort were exceptional.
Date of stay: June 2024
Room Tip: Walk to white sand beach it’s just 5 to 10 minutes
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nathan Gonio, General Manager at Marco Vincent Dive Resort, responded to this review
Responded Aug 4, 2024
Dear Mr Keith,

Thank you for taking the time to share your wonderful feedback about your experience at our resort! We are thrilled to hear that you found our customer service to be the highest level you’ve encountered during your travels. Our team is dedicated to providing exceptional service, and your recognition of their efforts truly means a lot to us.

We are also pleased to know that you enjoyed the meals served both on the dive boat and at the resort. Our culinary team works hard to create delicious and memorable dining experiences for our guests.

Your kind words motivate us to continue delivering the best service possible. We hope to welcome you back for another exceptional stay in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 7, 2024

From the moment we were met at the airport until we left the island, the staff at Marco Vincent was outstanding. They were professional, friendly and so very helpful. There were 19 people in our group and when we arrived to check in, they knew and addressed us by name, and that was true for all of the staff, front desk, housekeeping, restaurant and dive staff. Despite the hotel being about 21 years old, it is well maintained, and our room was spotless. Service was impeccable.
If there was anything we needed, all we had to do was ask. When we arrived, we were a little under the weather, as we were in contact with someone in our earlier travels who passed along a cold/flu type illness (not COVID), and they had a driver, Willie, who graciously took us to town to purchase cold and flu meds. Only when we arrived at the pharmacy, they were closed for inventory. He drove us to 2 other (grocery) stores looking for medication. They didn't charge us a thing for that service. Meals were included in our package. The food was very good and plentiful. We appreciated having American food, and really enjoyed the Filipino cuisine as well. The staff and owners, Mel and Merci take great pride in their culture and enthusiastically shared it with us.

The SCUBA diving was fantastic. The dive masters were active in pointing out sea life, and it was greatly appreciated. The dive boat, Big Beth, was spacious and very comfortable. A full lunch, with soup and at least 3 entrees and dessert were served onboard each day, in addition to fresh fruit, pastries and cookies between dives. They even made sure those divers with dietary restrictions were given alternate options which were made especially for that person. Each diver had their own personalized cup, coffee/tee mug and towel. I would be remiss if I didn't mention the warm face cloth and ginger tea that awaited us after each dive...what a nice touch.

Our group had much to celebrate, we had a birthday and a diver who reached 100 dives. The pastry chef made cakes for both. The dive staff celebrated with signs underwater, celebrated on the boat and back at the resort. It was such a memorable experience.

I don't know that anyone can top the hospitality we received at Marco Vincent Dive Resort! I would like to thank Nathan, Elreen, Genova, Rose (?) (front desk), Sherwin, Chefs Ronald and Fred, Cindy in housekeeping who helped me with some laundry, and all of the staff who I didn't mention by name. They were all fantastic. And thanks again to Mel and Merci for your gracious hospitality. We will gladly recommend Marco Vincent to anyone and hope we can come back again and see you all in your new Puerto Galera location. Salamat!

Date of stay: June 2024
  • Trip type: Traveled with friends
    • Value
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Thank beach_c0uple2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nathan Gonio, General Manager at Marco Vincent Dive Resort, responded to this reviewResponded August 4, 2024


Thank you so much for your heartfelt letter! We are absolutely delighted to hear about your wonderful experience at Marco Vincent Dive Resort. It warms our hearts to know that our team made such a positive impact on your stay, from the moment you arrived until your departure.

We take great pride in providing exceptional service, and it’s gratifying to know that our staff, were able to assist you and make your experience memorable. Your compliments about their professionalism and friendliness will be shared with the entire team, as they truly embody the spirit of our hospitality.

We are also thrilled that you enjoyed our dining options, both American and Filipino cuisine, and that the diving experience exceeded your expectations. Our team works hard to ensure each detail is taken care of, from personalized cups to the warm face cloths and ginger tea after dives. Celebrating special moments, like birthdays and milestones, is something we love to do, and we’re glad you felt celebrated during your time with us.

Thank you for recommending us and for your kind words about our future location in Puerto Galera. We would be honored to welcome you back anytime, and we hope to see you again soon!

Salamat po!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 22, 2024

From the first moment to the last...an absolutely incredible experience. I have never felt so welcomed and appreciated. The hotel staff anticipated ever need, the dive masters were attentive and informative. The owners, Mel and Mercy, were on site and led by example. It is the only Philippino owned dive shop in the area and they take great pride in sharing their culture of warmth and hospitality. The diving will be hard to beat! There really aren't enough great things to say. Loved every second of my stay and look forward to seeing their new hotel in 2026.
Salamat, Tina

Date of stay: June 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tina R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nathan Gonio, General Manager at Marco Vincent Dive Resort, responded to this reviewResponded June 23, 2024

Thank you for sharing your wonderful experience at our dive resort. We are thrilled to hear that you felt welcomed and appreciated throughout your stay. We take great pride in providing exceptional service and creating a warm and hospitable environment for our guests. It's fantastic to hear that you enjoyed the diving and found our dive masters to be attentive and informative. We are also excited about the plans for our new hotel in 2026 and hope to welcome you back to experience it. Your kind words is much appreciated.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 25, 2024

Had the pleasure of staying at Marco Vincent for a whole week as part of my Work Dive Club trip. Room was comfortable and Air Conditioning worked well for the hot temperatures. The best part of the resort however is the amazing Staff. Everyone was unbelievably friendly and I felt truly lucky to be there. And of course the diving was incredible!!

Date of stay: May 2024
Trip type: Traveled solo
Thank Ryan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 24, 2024

Stayed at the resort for a week, scuba diving. The scuba diving, staff, and food were truly remarkable. The staff go above and beyond to please. The food on the boat every day was probably the best meal I have ever had on a scuba diving adventure. To the point, that I was trying to steal the cook to come work for my resort.

Date of stay: May 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Cleanliness
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Thank darren z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 17, 2024

I signed up for PADI open water dive course Marco Vicent Dive Resort provides.
This is my first time staying at Marco Vincent and I was worried because I didn't know how to get there.....So I tried to contact MV and I could receive a lot of help from them over the phone two days before I went there!!!

I could easily realize that they provide top quality dive experience by joining the program. Apol is a great instructor, I'm lucky to meet him there. I could feel the joy of Diving thanks to his passionate instruction.
Every member of the MV staff was polite, friendly and professional.
I can say they are the best staff in the world!!!

I went back to Korea but I already miss the time and people of MV Diving Resort.
Thank you guys again, You made my vacation twice more beautiful :)

Date of stay: May 2024
  • Trip type: Traveled solo
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1  Thank Roving38784595636
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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