Didn't believe the bad reviews and paid dearly. Booked a non-smoking room with a terrace, but was given a room in lower ground, with no terrace. There's a window, but it faced the corridor and toilet door, so we kept it shut. Room smelled of smoke, with cigarette packs on top on the fridge. No apologies for the inconvenience. Oh, the hotel is nowhere near the waterfront. In this intense summer heat, we would have stayed indoors, except that it's like being trapped in a cage. Wifi is spotty, at best.
Asked the reception where to get tickets for the return ferry, and was told I could get it from them the next day. Asked them again the following morning, was told to get it at noon, and it's been reserved. Finally, got the ticket, but when we got to the dock -- surprisingly, we weren't on the passenger manifest, and there's no more space. So had to walk back again under intense heat, with luggages, to get a refund. Again, they're not even sorry. Did I mention it was the last boat? Had to take a motorcycle to get to another pier, hoping to catch a ferry. There wasn't, but that's another story.
Oh, placed my pants by the chair, which was dusty, but since the closet had no hangers, and nowhere else to put it. By the time I got home, my legs were inflammed, full of bites from bugs! Would love to post a picture, but it ain't pretty!
- Official Description (provided by the hotel):
- Mermaid Resort Puerto Galera is the finest dive resort in Sabang, Puerto Galera. The waters around have been dubbed the center of the center of marine biodiversity in the world. Mermaid Resort features 40 large guest rooms and suites -- all exclusively furnished with the comforts of a modern hotel resort. ... more less
- Reservation Options:
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- Also Known As:
- Mermaid Hotel Puerto Galera
- Mermaid Resort Puerto Galera