Went on a 3 days 2 nights stay for a birthday weekend. Unfortunately, it did not go well as planned. The resort offers free shuttle service which makes it convenient for guests to roam around the island. Since we were tired upon arrival, we made plans the day after.

We rented a motorcycle however we got into an accident. Called the resort to pick up from the hospital and the response was quick. Thank you to Kuya Batman for his kindness. Also the staff were kind enough to book a ferry boat for us back to Batangas port and even helped us with our luggage knowing we can't walk properly.

There may be some areas of improvement in the resort like the hot water in the shower takes time or you need to go up and down the stairs but the hospitality of Owen, Mayen, Reception Team and the Restaurant staff is remarkable.

If ever we will go back to Puerto Galera, we will not have second thoughts booking this place.

This was my third time visiting Puerto Galera but I brought a few first-timer friends with me. I usually book within the White Beach area but I'm glad I chose Tribal Hills this time:

1. Shuttle service is a big plus. We were picked up and dropped off from/to the ports. It is very convenient to go to the beach anytime (until 10pm).

2. Staffs are lovely and very helpful. They have attended to our every need. They have also helped us booking a ferry ticket home but unfortunately the trips are fully booked. But hey we still appreciated the effort. One of the drivers even gave us tips for alternative routes for going back home.

3. Breakfast was delicious! Most hotels offer free breakfast but falls short of the taste; just for the sake of saying they offer free breakfast. Tribal Hills is not one of them. We tried different sets every day and all of them were good! We haven't got a chance to have the other items on the menu, but if the free ones are good already, I'm sure the other ones are superb too. The restaurant has a stunning view of the beach/ocean.

4. Rooms are very spacious. We are pleasantly surprised when our room got upgraded with a balcony. Everything in the suite was spacious(even the bathroom). Air conditioning is adequate in cooling the 2-floored suite. The balcony gives you a wonderful mountain view.

5. We liked the location as it is minutes away from the White Beach but far enough from the noise of the bars at night. Perfect for relaxing after a day of beach activities.

We haven't tried the pool and the bar within the resort since we are short of time. Wished we could stay for a day or two more. We'll definitely be back!

Stayed in the Penthouse for 3 nights as a family. The rooms were very spacious with a stunning view. The rooms were adequately clean and another positive point was the shuttle service provided by the hotel. The majority of staff were hospitable, polite and friendly, the main complaint and the reason for the low rating is because we felt like we were being watched throughout the stay and upon leaving the hotel, the receptionist Shane even told us that they were watching us and they knew who was going in and out of the room, who was using the downstairs bathroom, who was wearing pyjamas at specific times, which I found to be very disturbing. Initially I booked a room for 4 adults and 2 children, but instead 5 adults went (the room can hold 6+ people) and in all of my years going to multiple hotels throughout the Philippines, there has never been additional charge for another person, even as the 2 children did not go. Regardless, I could sense her hostility and anger and paid the 2,400 pesos for the 3 nights, I'm disappointed in the way that Shane handled the situation, there are more polite ways of conversing with customers. The only other complaint would be the power-cuts, especially in the evening when it's pitch-black outside and you're in the middle of having a shower, that was not fun!