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Reviews (3,681)
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All reviewspaprika restaurantcolonial stylebeautiful hotelcolonial feelheritage hotelnew wingbreakfast buffetbalcony overlooking the poolexecutive roomsultan's palacehotel restaurantwelcome drinkan oasisindonesian foodmalioboro streetnice poolspa
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Reviewed 2 April 2018

The phoenix hotel yogyakarta is a really nice property.Everything was arranged .a pick up From the airport with a antik Mercedes car to the hotel by driver Eko and a very nice welcoming by the great staff.the suite was really comfortable .The diner at the Pool was very special personalized waiter and chef .Everything arranged,by Franscisca the guest experience manager.great staff

Room Tip: The suite is very comfortable
Stayed: March 2018, traveled with friends
Review collected in partnership with this hotel
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 April 2018

Dear Paul W,

It is our pleasure to have you stay with us and give us opportunity to be part of your memorable moment in Yogyakarta. I will surely share your fantastic review of our staffs for the special experience of vintage pick up service and romantic dinner by the pool. Your kind review has truly boosted the spirit of the entire team here. Here, we pride ourselves on our service, and we are so glad you can feel our spirit in serving you.
We sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again.

Best Regards,
Francisca Imas Soraya
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

Attractive modern hotel with a traditional style. Pool was an added bonus to escape the bustle of this nice city.
Helpful polite staff. Usual buffet style restaurant. Preferred to eat out at authentic restaurants.

Stayed: March 2018
Thank madley_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 April 2018

Dear madley_10,

After reading your review, we are all so pleased for knowing that you enjoy our hotel style with every facilities in the hotel as well as our helpful staffs. It is sad to know that you have not tried our buffet dinner as we do have different buffet dinner theme in every night and special for each month. However we really appreciate it as a constructive feedback for us. We hope to welcome you back in the future and please do not hesitate to try our special buffet dinner.

Best Regards,
Francisca Imas Soraya
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 March 2018

The Phoenix Hotel is located on an extremely busy street in the city of Yogyakarta Indonesia, but once inside the guests are immune from the bedlam going on on the street outside. The property is fairly extensive and the entry area is very tastefully done and antique style. There is a patio area, a garden area and extensive hallways with interesting Indonesian art and other art objects. The room we stayed in was spacious, modern and quiet. The food at the hotel was good and the service throughout was excellent. One of the nights we stayed there was my birthday, and the dining room staff made a special birthday cake for my wife and myself, at no charge. We had to leave extremely early on the morning of our departure, and the hotel did provide a packed breakfast which was easy to deal with in the van in which we were making our departure. All in all, I would give the Phoenix Hotel a five-star rating with the service of the entire staff being the high point of our stay.

Room Tip: Our room was some distance from the dining area, but the hallways had interesting art objects and there is an enclosed garden just off the dining area.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 April 2018

Dear Charles T,

Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. It is always nice to hear and read your thorough review that show how enjoyable trip you got with us especially highlighting our staffs. We really have a great pleasure for being able to contribute to your wonderful time in Yogyakarta.
Once again, happy birthday and looking forward to welcome you back in the near future.

Best Regards,
Francisca Imas Soraya
Guest Experience Manager

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Reviewed 25 March 2018

Another good hotel managed by Accor. Quiet, nice, and clean place. If you stay in this hotel you will get a guaranteed very good night sleep. Located in the middle of Yogyakarta made me and my family feel comfortable.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Deddi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 4 April 2018

Dear Deddi K,

We are so grateful for your feedback, and we thank you for sharing your experience with us. Even though located in the city center, it is correct that once you enter our hotel you can feel the peaceful ambiance in your room and surrounding area in the hotel. It is always nice to learn that your family had a comfortable stay with us. We hope we can meet you again in the future for another peaceful experience.

Best Regards,
Francisca Imas Soraya
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 March 2018

There were two reasons that we picked this hotel, ok maybe three. One is the location which is in the middle of the city but also know that there is no really an order or "the center" so to speak. And since you will use the Yogyakarta as a base to your daily trips around the city, the location of the hotel is great! You can walk to Malioboro street which is the main street. But take my word and take a taxi or tuk tuk since it is hot and humid.

Room Tip: New or old building, the furniture and the bathrooms are the same: tired and not comfortable.
  • Stayed: February 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ALI CAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE M, Guest Relations Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 22 March 2018

Dear ALI CAN C,

Thank you for highlighting the central location of our hotel. I'm sure travelers will find your feedback helpful.
We are located in the heart of Yogyakarta and it only takes around 10-15 minutes walk to the shopping street of Malioboro.
Taxi and Becak (cycle rickshaw) are available for travels in the city and the latter is definitely worth to try to experience local transportation style.

We are looking forward to welcoming you back again.

Best regards,
Francisca Imas Soraya
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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